Engineering Manager
Resume:
Randall Duncan
Operations Executive
Broad general management experience from Pratt and Whitney, Magic Aire, Flextronics, and IBM. Experience includes managing all areas of manufacturing facilities, including Operations, Supply Chain, Quality, and Engineering in senior management roles. Extensive international experience in China, Malaysia, Mexico, Poland, and Hungary, and the United States. Strong skills in lean manufacturing, building organizations, and developing leadership. Managed organizations of up to 5,000 individuals and had financial oversight of annual revenues over $2B. **************@*********.*** 512-***-**** Austin, Tx linkedin.com/in/randallduncan1 TECHNICAL SKILLS
PMO QA Lean Engineering Manufacturing
Production Customer Support Management
Project Planning Profit & Loss Quality Control
Logistics Distribution Productivity Improvement
TRAINING
Lean Manufacturing Training - Toyota & Shingijutsu Middle & First Line Management Training - IBM
Executive Management Training - Flextronics
WORK EXPERIENCE
Deputy General Manager
Pratt and Whitney Canada
2019 - 2020, Wichita Falls, Tx
Led all production activities engaged in the repair of commercial and military aircraft engines.
Oversight of all supply chain activities, including planning, procurement and logistics.
Overall responsibility for facilities and equipment maintenance e?orts.
VP of Operations & Plant Manager
Magic Aire
2018 - 2019, Wichita Falls, Tx
Drove all production activities in support of production of industrial and commercial HVAC systems.
Led all engineering support activities, including process engineering, test engineering, and quality assurance. Oversight of supply chain activities, including logistics, planning, and procurement.
Led factory transformation through lean implementations, operational excellence initiatives, continuous improvement focus, and benchmarking with world-class manufacturers.
ACHIEVEMENTS
Corrected Multiple Issues in Zhu Hai, China Plant
Corrected multiple issues in Zhu Hai, China that impacted production, quality, on-time delivery, and customer satisfaction. Implemented a management system, top to bottom, including a daily production operations meeting, a quality meeting, a P&L Meeting, and a sta? meeting. Result: E?ective management systems were implemented that added clarity, timeliness, and accountability to all key multifunctional priorities. A common vision was developed and deployed. Communication was dramatically improved. Successfully Launched 70 NPI Products
Successfully launched 70 NPI products to production in a 3-month period at our Penang, Malaysia factory. The customer was threatening to disengage due to previous late launches. Led the implementation of a management system specific to NPI, using the Austin site as a model. Result: All launches were completed on time with high-quality levels. Customer Satisfaction Index improved 15 points.
Implemented Global Best Practices & Lean Manufacturing Principles
Implemented Global Best Practices and Lean Manufacturing Principles in Malaysia, China, and Mexico Production facilities. Result: On-time delivery, cost, and quality were improved significantly and surpassed the customer’s expectations.
Brought Key Networks to Austin
Brought Isilon, Data Domain, Sonus Networks, Shortel, and Alcatel-Lucent Businesses to Austin. Acted as key customer operations interface, established management systems, production operations meetings, key metrics and, customer satisfaction management systems. Result: Increased site revenue
$375M annually.
$240M Added to Austin Site P&L
Acted as the operations member, participated on teams specific to the restructuring of multiple sites, with movement of all production and key personnel to Austin. Result: $240M added to Austin site P&L Acted as Director of NPI for Austin Facility
Acted as Director of NPI for Austin Facility. Managed all Engineering, Manufacturing, Operations, Quality, and Materials functions. Results over 30 separate customers were served in this NPI center, which was advertised as the flagship NPI organization within the company. Over 25 separate launches were done each year to domestic and international Flextronics sites. Acted as Chair of the Management Selection
Acted as Chair of the management selection and training committee for IBM’s Austin facility. Developed universal evaluation criteria, implemented structured assessment and training programs, ensured mentoring and coaching were e?ective, conducted weekly one-on-one meetings with all new managers. EDUCATION
BS, Management
Park University
Austin, TX
Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
Sr. Director, Engineering & Operations
Flextronics / Solectron
2011 - 2016, Austin, Tx
Advanced improvement of engineering and operations functions in facilities across China, Malaysia, Europe, and Mexico, enhancing processes and outcomes in all operational areas. Led teams in planning and rolling out new products while directing all aspects of subsequent manufacturing and engineering.
Led one significant quality improvement “kaizen” project each month across all geographies by overseeing an inclusive process of involving all workers in defining current state, identifying any shortcomings, and implementing solutions collectively in order to enhance the operation in total.
Drove customer satisfaction from 80% to 95% while serving as General Manager at company’s facility in Malaysia, met daily with customer onsite executives and Flextronics management to correct issues with delays on the NPI launch schedules.
Stabilized and increased profit margin 150% at the company’s China facility, acting as General Manager of a 5,000-member workforce that generated revenues in excess of $2B per year. As Senior Operations Director, oversaw emerging business at the Flextronics Austin facility, driving several customer accounts into production, including Brocade, CNT, Alcatel-Lucent, Isilon, Data Domain, Shoretel, and Sonus; added more than $370M in annual revenue to the Austin facility as a result.
Director, NPI Engineering & Operations
Flextronics / Solectron
1999 - 2011, Austin, Tx
Led 25 to 30 new product launches per year for clients such as Cisco, Dell, IBM, Alcatel Lucent, HP and Nortel.
Oversaw the successful operational execution of NPI builds for more than 27 di?erent customers, including IBM, Dell, Cisco, Alcatel-Lucent, Motorola, and Nortel.
Facilitated consolidation of several facilities, bringing all production and key personnel to the Austin location; added $250K in annual revenue to that facility as a result.
EDUCATION
Industrial Electronics
Cameron University
Lawton, OK
Achievements/Tasks
Achievements/Tasks
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