Customer Care Assistant
Resume:
CAREER OBJECTIVE
PERSONAL DATA
EDUCATIONAL BACKGROUND
WORK EXPERIENCE
EZE JOY
Address: No 12, Glory Street Sangotedo, Lekki, Lagos State. Telephone: +234**********, +234**********
Email: adhcko@r.postjobfree.com
A highly organized individual that can effectively identify and quickly resolve complex issues as well as thrive in environments which are dynamic and fast-paced. Seeking for a position in a dynamic organization where my skills and abilities can be effectively utilized to achieve organization growth objectives and professional development. Sex: Female Marital Status: Single
Nationality: Nigerian Date of Birth: 9th
December 1992
State of Origin: Anambra
Federal Polytechnic, Offa, Kwara State 2015 – 2017
(HND) Business Administration
Heritage Polytechnic, Eket, Akwa Ibom State 2012 – 2014
(ND) Business Administration and Management
Prime Heritage Secondary School, Ejigbo, Lagos State 2006 – 2012 Senior Secondary Certificate Examination
INDUSTRIAL ATTACHEMENT SEP, 2014-AUG, 2015
O.C MIRACLE GLOBAL NIGERIA LIMITED
Idi-oro Mushin, Lagos State
Job Position: Cashier
RESPONSIBILITIES
Handle cash, credit or cheque transaction with customers.
Ensure pricing is correct.
Issue change, receipts and refund.
Bag items carefully.
Keep report of transactions.
Count money in cash drawers at the beginning and end of the day to ensure that amounts are correct.
CHRIST PROGRESSIVE COLLEGE, ORA- IGBOMINA, OSUN STATE Job Position: Teacher
Subjects: Commerce and Business Studies 2017 – 2018 RESPONSIBILITIES:
Teaching students in the best comprehensive manner.
Preparing test and exam questions.
Preparing of lesson note and lesson plan.
Updating of register and commenting on report cards.
Mentoring of students.
INEC ADHOC STAFF, OSUN STATE
Job Position: Registration Area Officer (RAO-3) April, 2018 RESPONSIBILITIES:
Preparing log book for registration of voters card.
Taking care of complaints such as defaced cards, loss of cards and transfer of cards.
Working under the supervision of the electoral officer (EO) INEC ADHOC STAFF, OSUN STATE
Job Position: Assistant Presiding Officer(APO 1) September, 2018 RESPONSIBILITIES:
Accreditation and verification of eligible voters
Assisting with the sorting and counting of ballot papers and other electoral materials.
Working under the supervision of the presiding officer. IFY RESTAURANT AND BAR
Abayomi street, iwo road Ibadan
Job Position: Assistant Manager Nov, 2018- Jan, 2019 RESPONSIBILITIES
Research new wholesale food supplies and negotiate prices.
Calculate future needs in kitchenware and equipment and place orders as needed.
Manage and store vendors’ contracts and invoice.
Process payroll for all restaurant staffs.
Supervise kitchen and wait staff to provide assistance as needed.
Keep detailed records of daily, weekly and monthly costs and revenues.
Monitor compliance with safety and hygiene.
TEMPLE HILL SUPERMARKET
Sangotedo, Ajah, Lagos State.
Job Position: Cashier February – July 2019
RESPONSIBILITIES
Welcoming customers, answering their questions, helping them locate items and providing advice or recommendation.
Operating scanners, scales, cash register and other electronics
Balancing the cash register and generating reports for credit and debit sales.
Processing refunds and exchanges, resolving complaints.
Bagging or wrapping purchases to ensure safe transport.
Maintaining a clean work space
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customers.
Handle cash, credit or cheque transaction with customers. PERSONAL SKILLS AND COMPETENCES
HOBBIES AND INTEREST
REFEREES
CALL CENTER CSR
Customer Representative ISON BPO International,
Ibadan, Oyo State.
Job Position: Customer Care Representative 2020 till date Duties:
Handle a large volume of incoming customer service calls.
Attend to customer’s query, complaint and request.
Managing average handling time (AHT).
Confidently and calmly handle complaints by empathizing, providing solutions and eventually following up to ensure customer satisfaction.
Follow company process accurately and efficiently.
Listen attentively to caller needs to ensure a positive customer experience.
Escalating issues to the back end when necessary.
Strong attention to detail.
National Institute of Management (NIM) in view
NIM Proficiency Certificate (NIM) January – June 2018
Graduate Member Certificate (NIM)
UK Human Resources Institute (UKHRI)
Human Resource Management Certificate March – April 2018
Developing productive relationships with work colleagues, superior time management skills and strong attention to detail.
Excellent analytical, negotiating, influencing, leadership, interpersonal and communication skills both written and verbally as well as work effectively under pressure, meet deadlines.
Expert in commercial issues and takes a professional approach as well as ability to work well with a range of people both within and outside of the organization
Proactive; problem solver; leadership; team building and exceptional customer service skills as well as ability to manage multiple tasks assignments, maintain confidentiality, good listener and identify key opportunities and efficiencies for greater profitability.
Reading and sharing new ideas
Mr. Sunday Eze
OC Miracle Global Nigeria Limited
Prince Ojugbenle A. Damilola LLB. (Hons)
Risk Manager
(Member Bolfred Enterprises)
TRAININGS
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