Air Force Manager

Michael Terrence Copeland

**** ********** **., ***. *** Houston, TX 77098

Email: *****************@*****.***

Phone: (281) 731 – 3355

:

Training and Mentoring

Organizational, written, and oral communication skills

Interfacing with customers

Attention to detail

Operating through innovation

Team Building

Administrative Proficiency

Time Management

Employment History:

United States Air Force Security Forces Member May 2012 – May 2018

Wells Fargo Teller Supervisor – May 2018 – September 2018

Operated as a Sole Proprietor and Founder of CopeAesthetix: Personal Training January 2016 – Present

oTrained Clients and operated LLC as an independent trainer for four years in performance, weight loss, functionality, and strength and conditioning while conducting administrative business functions.

IPic Entertainment Server – Oct 2018 – January 2020

IPic Entertainment Supervisor – January 2020 - Present

Professional Skills:

Training and Mentoring

Spearheaded, implemented, organized, and coordinated volunteer and professional development seminars for 85+ team members.

Instructed military members in combat training, ensuring each member was prepared and trained for military/security forces combat.

Managed four organizational members’ performance evaluations and led them to early promotion.

Conducted training for 56 team members in organizational operations, qualifications, and standards. Every team member passed in the 90th percentile.

Trained offsite Managers in Training to open a new company location.

Trained Management team in cash handling systems, shift operations, and customer interface.

Trained six team members in job functions with four of the six retaining employment and acquiring promotions.

Communication and Customer-Facing Experience:

Fostered customer loyalty by providing friendly and efficient service to hundreds of customers each week

Utilized Excel, PowerPoint, and Microsoft Office to formulate operational trackers, evaluate performance, and conduct program design. Utilized applications to complete tasks quickly and efficiently.

Communicated weekly status reports of team member performance and conflict resolution though verbal and written presentations.

Conducted 120 hours of professional/personal/fitness development classes for peers, supervisors, and leadership within the workplace.

Leadership and Supervision:

Led as Supervisor and Manager for approximately 60 entry level candidates.

Self Starter – Began CopeAesthetiX Fitness Brand while in the military; Independently designed and implemented both the business administration and the training formats.

Led as Trainer for three other team members to receive personal training certifications

Supervised and Reviewed cases as Case Manager for quality proficiency; ensured cases were filed within suspense deadlines; managed and conducted approximately 300 cases annually.

Started, founded, and operated a professional/personal development organization leading and delegating to 32 team members.

Continuous Professional Development and Dedication to Quality:

Selected and recognized yearly by leadership above 1,000 peers for excellent performance and awarded Performer of the Month regularly.

Coordinated organizational fund raising and morale-based events to promote camaraderie and team adherence through collaboration with three other professional organizations.

Devoted 100 hours of volunteer work to external and internal organizations, as well as coordinated, led, and implemented volunteer opportunities.

Managed, Operated, and Secured $57 million dollar communication asset with no discrepancies.

Conducted New Store Opening after COVID shutdown. Assisted in coordinating and applying new policies while driving labor and guest satisfaction.

Education:

NPTI Certified Personal Trainer – Dec. 2018

CPR/AED Certified – Jan. 2019

Associate in Criminal Justice, Community College of the Air Force - November 2014

Bachelors in Business Administration, University of Maryland – March 2020

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