Civil Engineering Customer Care
Resume:
Europass
Curriculum Vitae
Personal information
First name(s) / Surname(s)
Mumbela Adriano Lubinda
Address(es)
Nova Vida Urbanizaçao, Luanda - Angola
Telephone(s)
+244-********* / 948614913
Mobile:
Fax(es)
**************@*****.***
948614913
Nationality
Angolan
Date of birth
25th April, 1979
Gender
Male.
Desired employment / Occupational field
Information Communication & Technology:
Telecommunications/Tv Service Providers
Work experience
Dates
Occupation or position held
Name and address of employer
Type of business or sector
MAJOR RESPONSIBILITIES
2015 - 2020 : Idicass & Sons (Zap Agents: Tv Service Providers)
Technical Customer Care
Idicass & Sons: Agents for Zap Tv Service Providers-Angola
IT & Telecommunications Service Provider
MAJOR RESPONSIBILITIES
Meeting customers request and goals
Processing Pro-forma invoices/Invoices to customers
Keeping customer records for future reference
Assessing problems and repairing of all returned products
Resolving all escalating problems to clients/customers
Hardware/software installation to improve product performance
Install Maintain and Support new applications
Establishing good working relationship with business and customers
Perform any other reasonable duties consistent with the role as required
Name and address of employer
Type of business or sector
MAJOR RESPONSIBILITIES:
Name and address of employer:
Type of business or sector:
MAJOR RESPONSIBILITIES:
2010-2012: SECRETARY TO THE HEAD 0F CHANCERY,
EMBASSY OF NIGERIA-ANGOLA.
DIPLOMATIC SERVICES
Receiving of all incoming mails, phone calls
Attending to all queries from the visitors/customers via network
Assisting all first time visa applicants
Resolving all escalating administration issues such as document work load
Assists users in making more effective use of desk-top systems, products and services, investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
Overseeing the smooth running of the organization
Knowledge of and the ability to effectively interact within and across Divisions, Departments/Country Offices in a constructive and collaborative manner.
2002-2005: COMPUTER TECHNICIAN: Abacuss Business Consultants.
CONSULTANTS AND SUPPLIERS OF COMPUTERS / ACCESSORIES:
Supervise and resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects.
Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and manage all technical and business resources and maintain knowledge on all technical changes and provide training to all new employees.
Provides detailed personal advice and guidance to all users in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations.
In consultation with users/customers, demonstrates all features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades.
Proposes, discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds as directed.
Perform troubleshoot on all operating systems with help of all MS resources and maintain all domain accounts and develop various tests for production systems.
Prepare an effective and comprehensive training plan for all IT procedures and provide required backup coverage and assist all infrastructure personnel to provide all preventative solutions and recommend improvements to all performances of IT components.
Assessing all problems on returned products/equipment for effective maintenance
2006-2010: LOGISTICS CORDINATOR: in the same company. Duties include:
Controlling stock levels
Updating all system information processes
Monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
Assist clients with product selection and pricing to improve transportation routes.
Ensuring that quality assurance checks are completed and maintained.
Managing all internal and external complaints
Name and address of employer
Type of business or sector
Dates
PROFESSIONAL QUALIFICATION:
GABINETE RECONSTRUÇAO NACIONAL (CHINA INTERNATIONAL FUND.)
CIVIL ENGINEERING & CONSTRUCTION.
2013 – 2015: MATERIAL CORDINATOR
Requisitions material and establishes sequential delivery dates to departments, according to job order priorities and material availability.
Examines material delivered to production departments to verify conformance to specifications.
Arranges in-plant transfer of materials to meet production schedules.
Computes amount of material required to complete job orders, applying knowledge of product and manufacturing processes.
Compiles and maintains manual or computerized records, such as material inventory, in-process production reports, and status and location of materials.
May move or transport materials from one department to another, manually or using material handling equipment.
May arrange for repair and assembly of material or part.
May monitor and control movement of material and parts on automated conveyor system.
1996-1997: CERTIFICATE IN COMPUTER PROGRAMMING: (Software and Hardware Installation); From the Association of Computer Professionals, Ashtead, Surrey, England.
1997-1998: DIPLOMA IN COMPUTER SYSTEM DESIGN: from the Association of Computer Professionals, England at Computer Training Center, Nairobi, Republic of Kenya.
1998-2000: Awarded a Certificate with the classification of Merit in Social Sciences, from Allumini Academy, Nairobi, Kenya.
1998-2000: CAMBRIDGE ADVANCED INTERNATIONAL CERTIFICATE OF EDUCATION: At Allumini Academy, Nairobi, Kenya.
ACADEMIC QUALIFICATION:
Title of qualification awarded
Name and type of organisation providing education and training
DIPLOMA IN COMPUTER SCIENCE – SYSTEM DESIGN/PROGRAMMING:
Computer Training Centre, Nairobi, Kenya.
Saint Austins Academy, Nairobi, Kenya -INTERNATIONAL GENERAL CERTIFICATE OF SECONDARY EDUCATION.
Allumini Academy, Nairobi, Kenya - Cambridge Advanced International Certificate of Education (Pre-University).
Level in national or international classification
DIPLOMA IN COMPUTER SCIENCE – SYSTEM DESIGN
Personal skills and competences
Good communication skills.
Ability to work even under pressure.
Ability to work with minimum supervision.
Good organising and management skills.
Other language(s)
Sotho/Swahili/Bemba
English and Portuguese
Self-assessment
Understanding
Speaking
Writing
European level Listening
Reading
Spoken interaction
Spoken production
Language
English
Excellent
Excellent
Excellent
Excellent
Language
Portuguese
Excellent
Excellent
Excellent
Excellent Common European Framework of Reference for Languages
Social skills and competences
Good Team work skills.
Excellent interpersonal relationship.
Easy to adapt in any given environment.
Excellent communication skills with customers and core workers.
A good listener and respect other people‘s opinion
Organisational skills and competences
Excellent Planning & Organizing Skills.
Excellent at meeting tight Dead Lines.
Good Management Skills.
Good Leadership skills
Technical skills and competences
Excellent understanding of IT and Computer Accessories, Materials & Logistics backed by 8 years work experience.
I have experiences which helps me to improve and achieve company goals.
Computer skills and competences
Excellent SAP Skills
Excellent Skills in Excel, Word, Power Point and many other Microsoft Programs.
Other skills and competences
Good business acumen
Excellent Problem solving skills
Ability to work under pressure and meet tight deadlines.
I have an experience which helps me to improve and achieve company goals.
Driving licence
LD 583413
Additional information
References –
Kennedy Kayombo-Stock Manager,
Halliburton Energy Services Angola,
E-Mail: *******.*******@***********.***
Francis Nyaga – Computer Training Centre,
Nairobi, Kenya,7th Floor, Kimathi House
Tel : Tel: +254-228869/224442
E-Mail: *********.*****@********.***
Mr. Limweta Sitwala,
Tel: +244-*********,
MultFix Technology,
Talatona, Luanda,
Email: ********@*******.***
Contact this candidate