HEATHER ARCINIEGA

E-mail: adhch4@r.postjobfree.com

Phone: 281-***-****

OBJECTIVES

To engage in a career that the use of my years of working experience and administrative skill will better the team of which I am a member and in turn grow, learn and succeed as both a team player and an individual in a fast paced and multi-task working environment.

EXPERIENCE

Insperity • Kingwood, TX

Safety Coordinator 2016-2020

·Handles client calls, requests for safety resources, reports and correspondence for assigned Safety Services personnel within five business days of receipt of request. Communicates the activities of Safety Services to clients and other outside personnel.

·Calculates incident rates and completes contractor questionnaire forms for clients, as requested.

·Processes requests for assistance with OSHA log/recordkeeping information and provides appropriate documentation to assist clients with completion of reports/forms.

·Maintains database of safety videos in streaming format and coordinates ordering process between clients and vendor.

·Creates and maintains the MSDS site on the intranet.

·Performs end-user maintenance on the Safety Services SharePoint site including, but not limited to, navigation and content lists.

·Generates and distributes loss analysis information from the Sedgwick system, as requested.

·Finalizes, edits, formats and distributes reports and related correspondence to internal and external end users. Handles heavy word processing assignments, works with spreadsheets and other software applications including proprietary software applications. Performs organizational filing including maintaining department electronic databases, and other related office duties.

·Provides safety information and programs to clients as requested. Customizes safety program templates into a format to present to client, as needed.

·Maintains Safety Services activities in OneVoice, Department SharePoint and other applicable tracking software systems. Maintains Safety Services activities, including visits, surveys, training and other department related reports and correspondence.

·Maintains Safety Services library materials, provides materials to clients and orders safety equipment as requested, based on information provided by Safety Services personnel.

·Assigns new clients to appropriate personnel and establishes loss control file.

·Distributes client termination reports and retires loss control file, if applicable.

·Distributes Employers First Report of Injury to appropriate personnel.

·Assists with special projects and training programs for Safety Services, as required.

·Acts as backup to other Safety Services administrative personnel.

·Maintains Safety Services Department newsletter and web site.

·Processes requests for assistance with Department of Labor surveys and provides appropriate documentation to assist clients with completion.

·Create and distribute the monthly safety newsletter.

·Assists with annual Cal-OSHA Assessment Fee processing for applicable clients, including sending assessment notices to clients, maintaining tracking system, follow-up and providing requested information to support the assessment process.

Enerflex Energy Systems • Houston, TX

Job Cost Invoicing Administrator 2014-2016

·Prepare invoices to ensure accuracy and all charges.

·Update and review billing logs and reports, as needed.

·Organize and maintain contract and billing files.

·Interface with the Job Cost Accountants and A/R to investigate and resolve issues to ensure jobs are billed accurately and within the appropriate time frames.

·Produce accurate and detailed end of the month report for corporate reporting.

·Assist in the business development procedure manual by learning processes to assemble together step-by-step instructions.

·Research customer requests and concerns as they are arise in a professional and customer service oriented manner.

·Update and maintain contract folders, obtain tax exempt certificates and update sales order for billing purposes.

·Ensure that all sales order information is correct and that it matches the executed contract.

·Verify that the billable milestones match the contract price as designated percentage.

·Assist with tasks by different departments and departmental management, as needed.

Stewart Lender Services • Houston, TX

Title Support/Vendor Management 2012-2014

·Follow up on Final Title Policies, Property Reports, and Tax Certificates.

·Monitor the queue for and assigning orders, as they come in.

·Assist vendors in obtaining needed information for completing vendor requests.

·Create and update vendor records.

·Maintain all required documents and ensure they are current in each record.

·Counsel vendor’s when a mistake is made and help in processes to eliminate future error.

·Track monthly errors and orders assigned to each vendor and discuss how to improve vendor stats.

·Assist in tracking borrower packages.

·Reconcile vendor invoices and bill orders for vendor payment in both Salomon and Gator.

·Prepare and review Reports in Excel format.

·Track packages being sent by recording to various counties.

·Assist with creating job aides for new processes.

·Complete various tasks as they are assigned.

Santa Maria – Bonita House of Hope • Houston, TX

Executive Assistant to CEO/Program Assistant Supervisor 2009 – 2012

·As Executive Assistant: Coordinate Board Meetings by creating agendas and gaining approvals for review/revisions from Board Chair, gaining password/phone number for teleconferences, gathering all reports required, and making necessary copies to make binders for each annual Board Meeting.

·Create incident report summaries by using submitted weekly incident reports, which are also used in reporting to the Board of Directors.

·Receive and complete a report of grievances from the Client Satisfaction Coordinator in order to report to CEO.

·Receive individual program reports, which are gathered from each Program Director and then are put into a report for the CEO to track success rates of the client base.

·Coordinate client graduation ceremony, creation of clients, special speakers and guests, and invitations sent to various Members of the Board, City officials, etc., contact of venues, food organization and overall schedules of requirements for various events.

·Manage the CEO’s daily calendar, meetings, contacts and travel arrangements.

·Order and maintain office supplies, copier maintenance, scanning, faxing, mailings, overnight packages, and update and maintain A/R and Billing reports, and general office maintenance.

·Process and maintain logs of expense reports for CEO and various key office personnel, manage petty cash, maintain contracts and agreement correspondence, maintain policy and procedure manual and update and distribute brochures and/or fliers.

·Send out acknowledgment and appreciation letters for various key supporters or general donators, prepare invoices and ensure all invoices are accurate.

·Send out check requests, keep filling/maintenance customer contracts and billing files check CEO’s voicemail and any other miscellaneous administrative needs for the CEO’s office and key supporting staff.

·As Program Assistant Supervisor: Attend all clinical staffing meetings, review of Program Assistant notes to insure adequate and necessary information is obtained.

·Audit client charts, daily/weekly/monthly reports and assignment of various client charts that may be incomplete or missing pertinent information for completion, and approval of all timesheets, vacation and time off requests.

·Approve all closed file documentation being transported to Medical Records.

Santa Maria – Bonita House of Hope Houston, TX

Receptionist/Admissions Administrative Assistant 2008 – 2009

·As Receptionist: Answer a multi-line phone system and determining the appropriate individual associate that would best assist the caller.

·Type memos, hand inner office mail, set up meetings, greet visitors and clients, and maintain property procedures regarding persons entering or leaving facility.

·As Admissions Administrative Assistant: Answer the phone when prospective clients call.

·Maintain continual contact with various local government agency representatives to ensure the optimum treatment options are provided, according to the needs and or court requirements of each client admitted.

·Conduct the initial phone screen; data entry using database.

·Return all telephone messages in a timely manner; escort all applicants for admission from the reception area to the admissions office.

·Complete formal assessment using a facility screening instrument through one-on-one interview.

·Gather the required documentation by applicant, and have applicant complete a urinalysis. Review information provided to determine eligibility status.

·Maintain all required documentation and reporting requirements, as directed by federal, state, and programmatic guidelines.

·Prepare regular statistical reports with overall current status.

·Actively participate as a member of the admissions packet process.

·Send out daily A/R and Billing reports, and keep track daily of checks, admissions, discharges, transfers, etc.

·Compile admissions, transfers and discharge information, for three independent facilities, reflecting current information, which is pertinent to the financial and admission availability for each of those facilities.

·Maintain current client and admission residency goals, as required per the state regulations for each program.

Wilbert Vaults • Houston, TX

Administrative Assistant (Contract) 2007 – 2008

·Answer phones, receipt and input of orders, creation of vinyl images for tops of vaults.

·Enter all manufactured and pre-manufactured inventory for the Houston and Corpus Christi offices.

·Maintain customer invoices and billing statements, ordering office supplies, plan and make catering arrangements for company events.

·Run hourly production and sales reports.

·Maintain break schedule, verify bank deposits, and assist in preparation for armored truck pick-ups.

·General office team assistance, and overall customer service.

On Center Software • The Woodlands, TX

Department Receptionist/Level One Tech Representative (Contract) 2005 – 2006

·Answer phones and transfer calls on multi-lines.

·Assist with installation of computer programs and software, invoicing and payment collection in a timing manner.

·Perform troubleshooting assistance on software issues for construction software users.

·Keep track of open service tickets through weekly report.

·Prepare special projects for department heads and arrange of training sessions and trainers.

EDUCATION

Fullerton Community College

Forensic Technologist

·Completed General Education

·Completed 130 Program Hours

Coast Line Regional Occupational Program

LVN License

·Graduated Top 3 of Class

·Received LVN License

S.E.L.F. High School

·Graduated with 3.97 GPA

·Graduated with Honors

·Received Partial Scholarship

PROFESSIONAL SKILLS

Microsoft Office 2010 (Word, Excel, PowerPoint, Outlook), Publisher, Great Plains Dynamics, Salomon, Gator; DataTree, SAP, effective oral and written communication skills, excellent customer service for both phones and face-to-face, 10-key, and type 65 words a minute.

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