Manager Housekeeping
Resume:
EXPERIENCE
THE PRESIDENT HOTEL CAPE TOWN
DEC ***8
COORDINATOR
To liaise with all clients, ascertaining their requirements and coordinating these needs to ensure the successful execution of the function, To show the client the various facilities available, advising and discussing the merits of the various options, To monitor and control provisional and confirmed function bookings, and ensure that no double bookings occur, To up-date function sheet and advise all departments once confirmation of the function is received, To ensure that all necessary requirements as per guests/group have been ordered and are in position and in working order, To ensure that all payments are received before the event and afterwards if any money is outstanding, To ensure that all charges have been charged to the clients/organizers, To ensure rooming list are captured on the system with all the correct details.
NTOBEKO PINANA
Housekeeping supervisor
OBJECTIVE
Outgoing Certified Guest Relation
Supervisor with 3 years of
experience in the hospitality and
tourism industry. Seeking to
leverage my technical and
professional expertise to grow in
the new role of Housekeeping
Supervisor at your establishment.
SKILLS & ABILITIES
Opera PMS, Microsoft Outlook, Ms
Word, Ms Excel and Go Concierge
VITALS
3055 Ulwandle Street
Cross Road Nyanga
7785
E adhcbi@r.postjobfree.com
. Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitorsMaintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
ü Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. ü Identify optimal, cost effective use of the resources and educate the team on the same.
EXPERIENCE
THE ST REGIS Al habtoor Polo Resort Dubai
Receptionist
FEB 2017 –APRIL 2018
NTOBEKO PINANA
HOUSEKEEPING SUPERVISOR
THE WESTIN HOTEL CAPETOWN
MAR 2011 – JAN 2014
Housekeeping Supervisor
Ensure that all housekeepers are busy with their duties in early public
area duties.
●To ensure that the day to day operations of the housekeeping
department are carried out
according to the standards of the company and as specified by senior
management.
●Instruct Housekeepers to do cleaning in public areas that need more
attention.
●Allocating rooms to housekeepers for the day and check guests’
details and arrival times.
●Check all housekeeping stock and place orders if required.
●Write down all orders in writing, place orders telephonically and
provide written copy order to
Stores.
●Receive and check all orders that get delivered to make sure they are
accurate.
●Ensure all housekeeping and laundry equipment is functioning as
they should.
●Report any breakages or problems to management or the
maintenance manager immediately.
●Assist in restocking the rooms from the store room.
●Make sure the basket in the laundry is properly stocked with room
amenities.
●Assist in arrival rooms by allocating oneself to do rooms and following
correct cleaning and other
housekeeping standard operating procedures.
●Constantly monitoring progress of all housekeepers in the rooms with
what they are busy with.
●You have to do proper room checks before announcing that the
rooms are ready to Front of
Ensure that I am busysure a company facility looks neat and presentable to the public. They help uphold the image of a facility by performing basic maintenance tasks including trash removal, front lobby support and restroom restocks
Helping the patient .taking to the ward where they surpose to be.
To ensure that the day to day operations of the housekeeping
department are carried out
according to the standards of the company and as specified by senior
management.
PORTER
NETCARE HOSPITSL
MAR 2014 – DEC 2016
3
NTOBEKO PINANA
Administratoin Clerk
SOUTH AFRICAN POLICE SERVICE
FEB 2009 – JAN2011
Administration Clerk
Assign duties
Provide effective and efficient typing,filing frontline and secretarial support services to the compose, as well office management and reception duties . Create registers, database management and electronic management of records type correspondence, documents,set up of meetings and minutes -taking.
Provide relief and other related duties within the Quality Assurance Component.
EDUCATION
K-COMMERCE COLLEGE
Keyboard Skills
Business Etiquette
Telephone Technique,
Reception Technique
Secretarial Office Technique,
Office Administrations
Business Communication,
Public Relation,
Introduction to Computer
Ms-word, Excel, Power Point
Internet and E-mail
4
REFERENCES
SHAMELA MILLA
CELL : 060*******
TELL :021-*******
PRESIDENT HPTEL
s.madeh MANAGER
Cell: +971-**-***-****
adhcbi@r.postjobfree.com
THE ST REGIS Al habtoor Polo Resort Dubai
Guest Relations Manager
NTOBEKO PINANA
HOUSEKEEPING SUPERVISOR
MRS. Tania Adams
Admin
Netcare Limited
Christiaan Barnard Memorial Hospital
181 Longmarket Street
Cape Town
8001
Switchboard: +27 (0-21-480-****
Direct: +27 (0-21-480****
Fax: +27 (0-21-424****
Email: adhcbi@r.postjobfree.com
MRS. QUEENITY (SENIOR MANAGER Westin hotel
Contact this candidate