Yara Waked

Date of birth: **/**/****

Nationality: Lebanese - Canadian

Current Address: 2

nd

Floor – Rachid Yaghi bldg. – Mar Elias St – Kfarchimah- Lebanon

Phone Number: +961-*-******

Mobile number: +961-**-******

E-mail address: adhcay@r.postjobfree.com

Objective:

As a graduate with a master’s degree in Finance and my current experience within the banking sector where I have developed specific skills and maintained successful working relationships, I am looking forward to secure a position in a financial organization where I can extend my personal skillset and bring immediate and strategic value to the business.

Education

Masters in Risk Management in the banking sector at ISEB (USJ) – 2017

(Institut Supérieure d’étude bancaire – USJ)

Masters in Finance at USJ – 2015 (Saint Joseph University – Huvelin - Lebanon)

Bachelor in business at USJ – 2013 (Saint Joseph University – Huvelin - Lebanon)

French Baccalaureate (Life Sciences and Earth) – 2010 (Lycée Français International de Riyad)

Work Experience

Customer service and relationship officer– BLOM BANK Zaitunay branch

(BEIRUT – LEBANON) (June 2017– Present):

Promote bank products and services (loans, credit cards, housing loans…)

Build customer relationships

Capture new accounts

Respond to customer inquiries living abroad and inside the country

Maintain customer database and update periodically

Manage large amount of incoming calls

Building sustainable relationships by achieving customer’s satisfaction

Always provide accurate and complete information to customers

Handle complaints via phone, email, social media, call center by providing appropriate solution within a time frame limit

Analyzing and studying LC’s and LG’s for corporate accounts Sales and Service Officer - HSBC bank main branch (BEIRUT – LEBANON) (Feb 2015 – June 2017):

Answering questions about account types and banking products

Review and explain account charges

Assist banking customers who are victims of fraud

Assist customer with replacing lost or stolen credit or debit cards

Assist with address and personal information changes

Recommend potential products or services by analyzing customer needs

Handling credit cards’ processes

Handling loans’ requests

Problem Solving Services

Always abide by compliance procedure for account openings, loans grants, payments issuance (checks, transfers…)

Teller – HSBC bank main branch (BEIRUT – LEBANON) (Jan 2014 – Feb 2015):

Processing daily clients transactions including deposits, withdrawals, money transfers, loan payments and issuance of checks

Ensuring all documentation and paperwork are in line with compliance guidelines

Cash drawer balancing and reconciling discrepancies

Assisting clients with various questions related to their accounts and bank products

Keeping customer confidentiality and following all bank security regulations and procedures

Accountant - Al Alam Contracting (in addition to site visits) (July-September 2013) Training at Schneider Electric East Mediterranean S.A.L – Beirut Lebanon (July- August 2012) (Finance, Accounting and Human resources department) Qualifications

Fluency in English, French and Arabic languages.

Basic Knowledge in Spanish and Italian

Ability to use new technologies – MS Office, Excel, PowerPoint and Word

Working under pressure

People oriented

Achievements

High service level in a short period of time

High Intermediate Proficiency result in Georgetown University English Proficiency test – May 2012

Certificate of Achievement in recognition of putting their customers at the heart in everything they do – MIDDLE EAST AND NORRTH AFRICA -RETAIL BANKING AND WEALTH MANAGEMENT- Q2 2015 - LEBANON

Certificate of Achievement in recognition of putting their customers at the heart in everything they do – MIDDLE EAST AND NORTH AFRICA - RETAIL BANKING AND WEALTH MANAGEMENT Q3 2016 – LEBANON

Professional Development

Attended Communication Skills workshop in July 2014

Attended a workshop training “Engaging with customers in the context of financial crime” in April 2015

Attended a workshop training “Advance selling program” in November 2016

Coaching for success, Fraud, Anti money laundering, information risk, Anti- bribery, Compliance, Credit risk, Customer due diligence and Digital World in May 2016

Completed the Lebanese Financial Regulation course – MAY 31, 2016

Completed more than 20 HSBC E-Learning online courses till 2017 Personal interests/hobbies

Sport activities

Reading

Movies

Volunteering (providing lessons to students)

Contact this candidate