Hany Salama

Phone: 647-***-**** Email: adhc9p@r.postjobfree.com Linked-in: https://www.linkedin.com/in/han-sa Objective:

As an accomplished professional, management experience and practical experience in leading a team in product management, development and demonstrated strategy development skills with 15+ years of telecommunication industry specially in Product and services management, developing, testing, support complex and sophisticated systems, Skilled in integration, Negotiation, managing resources and Technical Support for more than 35 million subscribers, Relevant Skills & Competencies

o Technical project manager

o Setup processes, work instructions

o Supervise, coordinate teams

o Liaison between departments

o From Initiation to implementation

o Troubleshooting & gap analysis

o Value added service

o Cross functional leadership

o Cost control and efficiency

o achieving strategic goals

o Project scalability margin control

o Technical planning

o Presentation and reporting

o Procurement and contract negotiation skills

o Ability to lead teams and guide them to work effectively towards objectives

o Business to business solutions

o Broadband technologies

o Details oriented and Strong analytical thinking skills o Disaster recovery and mitigation management

o Self-motivated and multitask mgmt.

o Decision maker and conflict mgmt.

o MS office, word, excel, PowerPoint

o Photoshop, CorelDRAW, adobe illustrator and graphic design skills

o Windows, Unix, oracle and mySQL,

o customer-focused and customer interaction engineering o proven track record of managing and delivering services o 12 years’ experience in managing cross functional teams o Design, develop, testing and launch new product and services

o End user customer experience testing look and feel o Handling multiple requests and deadlines concurrently o Expert in analyzing numeric data to find and communicate trends, patterns and opportunities

o Crisis management

Key achievements:

o Managing all value-added services systems, including and not limited messaging systems “SMS, USSD, voiceSMS, SMS large accounts, IVRs, OTA, etc serving more than 35 Million subscribers

o International SMS Gateway integration to handle

inbound/outbound messages, Incoming SMS spam,

spoofing FW launch

o Block incoming message based on pattern, sender ID..etc and initiate back to back agreement with sender

companies to have an agreement to allow their traffic to pass based on volume calculation and generate almost 330k EURO in monthly basis

o Launching and managing mega projects and system

migration, rebranding projects, mobile number portability project, SWAP and migration critical systems like online data charging systems, prepaid and mobile e-payment system.

o Account manager for B2B solutions & Lunching first integration between banking sector & telecom sector o Lunching and support mobile wallet project and its integration with all payment Gateways

o Responsible for all upgrades and system swap, 35million database swap

o leading Sandvine broadband data control mega project

“data interception and throttling, data access control and data bucket creation.

o responsible ANTI Bill shock customer control

o support and operate customer mobile app, web portal and subscriber self-services

o contribute in budget control exercise to have more than 10M $ cost saving and increase revenue with 30%

o Sustain and build strong relation with customers in business to business solutions specially in banking sector o Create and manage all messaging products strategy and roadmap across all customer segments.

o Leading Customer interaction engineering and create roadmap to achieve digital transformation strategy Professional Experience

Orange, 2008 – March 2020

Sr. Manager program manager Business to Business Solutions - IT & Telecom o Create and manage product and service strategy and roadmap across all customer segments, o reviewing low level design for all pipeline projects and monitoring all system Performance KPIs, revenue. o Define and deliver products performance targets including revenue, profitability, subscriber and usage for more than 35M subscribers

o Responsible for managing project, business to business technical solutions operation and support as well customer interaction engineering including overall accountability for departmental deliverable, staff hiring, performance reviews/evaluation, coaching and training plans within the assigned budget. o build the business case for new products, lifecycle and enhancements o vendor relationship management and control contracts renewals, initiation, penalties for exceeded SLA. o Collaborate with and cross-functional teams to implement and manage product releases (i.e. network, marketing, sales, billing, customer care, legal/regulatory, etc.)

o Identifying resources/work streams and assigns responsibilities o Creating and executing project work plans and revises as appropriate to meet changing needs and requirements o Leading internal work streams” partners and internal teams” to deploy and support new products o Control all technical and incident management, control SLA, closure, testing and follow-up. o Facilitate project scope, goals and deliverables o Participate at a managerial level in cross-functional teams in order to influence cross functional business decision making. o Guaranteeing full coordination with other departments prior to new services market launch, for highest level of accuracy and quality of service.

o Assemble and coordinate project staff, resources, right allocation and have regular follow-up meetings o Manage all OPEX /CAPEX budget especially support contracts within the allocated budget o Responsible of hiring of new team members with proper qualifications and their performance assessment. o Spare part management and maintenance contract renewal o Interaction with sales, marketing, network, IT and customer service “call center” o Improve time to market by accelerating new projects integration as well accelerating problem solving. o Plan and schedule project timelines, risks and its mitigation plan o Managed quality assurance program including internal audits and customer surveys. o Analyzed projects to determine resource requirements and procured necessary equipment and software. o Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses. o Gathered requirements, defined scopes, allocated resources and scheduled meeting or exceeding project demands. o Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets. o Saved $ 1M by researching and implementing in-house developed solution for a sake of cost-saving initiatives and creating fresh new approaches to long-standing problems.

o Risk assessment, crisis management and mitigate disaster recovery plan including its regular testing o monitor and report on progress of the project to all stakeholders including its evaluations and assessment of results o Setting the work plans for network expansions & new software release. o Proactive in driving process, accountability and productivity improvements across multiple teams and functions. o Project tracking for all deliverables using appropriate tools during the implementation, launching and project closure EDUCATION & CERTIFICATES

o Bachelor of Engineering - Telecommunication Systems & Electronics o Master of Business Administration “MBA”

o Certified local Mobinil PMP

o TRIEC Mentoring Partnership – Sheridan Collage

o HLLQP life insurance license

o FOL “Fundamental of leadership”

o Move up to management

o General Management skills

o Conflict Management program

o Quality Assurance & audit control

o Team building & development

o Finance for non-financial

o Situational Leadership 1 and 2

o Embedding business continuity

management culture

o Mind Gym &Creative Problem Solving

o Performance Management

o Budget control simulation.

o Performance Management

o Decision Base Diploma

o Creative Problem Solving

o Project mgmt. 9 Knowledge Area

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