Anna-Mart Opperman (PHRi)

Address: ** ******* ******, ********,

Northern Cape, South Africa, 8801

Email: adhc8l@r.postjobfree.com

Cell Phone: South Africa: +27-66-027-****

Date of Birth: 10th October 1991

Nationality: South African

Marital Status: Single

Language Skills: English and Afrikaans - fluent

Computer Literacy: Word, Excel, Power point, Explorer, Outlook – Advanced Visas: C1/D – EXPIRY: 9/9/2023 B1/B2 – EXPIRY: 9/9/2028 Skype ID: anna-mart9

Availability: Immediately - willing to relocate

Training Courses Facilitated – Regent Seven Seas & Norwegian Cruise Line Leadership:

• Management Training Modules

- Developing Yourself / Self Awareness / Developing Others / Managing Others / Effective Communication Coaching / Problem Solving

• Performance Management

• Preventing Harassment - Management

• Timesheet Training

Regent Orientation Program:

• Welcome Induction / Orientation Programs & Hosting of Welcome Breakfasts

• Cultural Awareness

• Code of Ethical Business Conduct

• Preventing Harassment - Crew

• Upselling Techniques for Restaurant & Bar

• Train the Trainer

Hospitality:

• The Regent Experiences:

- Brand Introduction / Brand Service in Action / The Art of Service Recovery

• Service Approach & Service Recovery

• TIPS (Training Intervention Procedures) Alcohol Training

• Norwegian Ambassador Certification

Training Courses Facilitated – Carnival Cruise Line Leadership:

• LEAD – Leadership Education and Development Modules

- Manager as a Leader / Ethical Leadership / Employee Engagement

• Carnival College of Management

- Leadership / Effective Performance Evaluations / Communication / Managing Stress / Time Management / Real World Leader

• Net Promoter Score Driver (the percentage of customers rating their likelihood to recommend a company)

• Building Assertiveness

• The 4 Disciplines of Execution

Carnival Orientation Program:

• Welcome Aboard & Vessel Familiarization Essentials at Sea

• Understanding Disabilities In the Spotlight – Preventing Harassment

• Code of Business Conduct and Ethics Personal Safety and Accident Prevention Safety and Regulatory Training:

• Crowd Management Crisis Management and Human Behaviour Leadership

• Vessel Familiarization Responsible Service of Alcohol & Alcohol Awareness

• Workplace Fire Safety Awareness

Hospitality and College Trainings:

• Carnival Service Values Hospitality Communication Skills

• A Blueprint for Success Centre Stage Moments

• Hospitality is Spoken Here It’s all about ME

• Professional Sales Share a Smile

• Too Much Information Very Important Fun Person

• Empowering Survivors Back to Basics

Education, Qualifications and Training

Duineveld High School – Matric 2009

• English Home Language Afrikaans Home Language

• Mathematics Business Economics

Hospitality Studies Life Science

• Biology

North West University

• BA. Human Movement Science and Psychology (2010-2012)

• HONS BA. Sport science and Psychology (2013)

Golden Key International Society 2012

Academy of York HR Management National Diploma (SABPP and LQA certified)(2017) The English Language Centre Diploma in Teaching English as a Foreign / Second Language (TEFL) (2017) STAR Centre Train the Trainer (STRCTR-597) Course (2017) HR Management Certificate Human Resources Management Certificate short course (2020) HCRI Professional in Human Resources International (2020) Career History

Regent Seven Seas Cruise Line (Rssc), NCLH www.rssc.com January 2020 – current

Training and Development Manager

Staff Compliment – between 550 and 750 (ship dependent)

• Responsibility for ship's training room and maintenance of the equipment

• Coordinate and implement management and crew training

• Support employee recognition and incentive programs

• Maintain training records and tracking data required for talent management and HR administration

• Demonstrate concern for guest wellbeing

• Deal with operational and administrative problems and escalate where necessary

• Proactively communicate with HRM regarding training issues

• Support HODs in the implementation of all personnel standards, policies and training

• Be visible “out on the floor” and approachable to managers and crew

• Communicate standards of performance to employees

• Support and assist with crew welfare activities, committee forums and meetings

• Meet and greet all crew on embarkation day and assist with sign on paperwork and procedures

• Performs any other duties as requested by HRM and Master Training and Development

• Understand of all training materials to ensure that they are used effectively.

• Work with General Manager, Safety Officer, Environmental Officer, Security Officer, Staff Captain and Doctor to weekly update and publish ship's training schedule

• Generate participation rosters for training for record keeping purposes

• Facilitate training and refresher courses for all crew according to Regent standards

• Assist HODs to incorporate Regent Guest Service Standards of behaviour in daily work

• Recommend changes to existing training programs and develop new material for continuous improvement

• Assist with departmental training upon request

Administrative

• Prepare the trainings schedules for upcoming cruises in cooperation with HODs

• Attend Shipboard Hotel Ops Meetings to discuss issues and make recommendations

• Record training participation in shipboard electronic filing system

• Facilitate and oversee the Regent Service Training Certifications

• Stay up to date with the contents in the Regent VOM (Vessel Operation Manager) and HROM (Human Resources Operation Manager) manuals

• Ensures Training and Development Manager boards are up to date with pertinent crew information Safety

• Report any instances where the vessel fails to comply with Company safety requirements

• Participate in crew and passenger safety drills according to instructions from ship’s command

• Comply with company safety and pollution prevention regulations Reason for Leaving: Position made redundant due to Covid-19 Norwegian Cruise Line (NCL), NCLH www.ncl.com

January 2018 – January 2020

Training Specialist

Staff Compliment – between 1000 and 1800 (ship dependent)

• Conduct training for crew including Company Orientation / Ship Familiarization / New Supervisor/Manager Training / Hospitality and Service and ensure class attendance

• Coordinate a group of departmental trainers and encourage a positive learning experience for crew

• Incorporate training tools and media such as computers, projectors, actual models/objects and programs such as Adult Learning Theory to improve retention of information

• Develop facilitator manuals and prepared resources to ensure consistent training from class to class and vessel to vessel

• Develop coursework with the approval and direction of shore side Training and Development

• Provide constructive feedback to management after training to assist with coaching and support for crew

• Manage Learning Centre and maintain accurate training records

• Set optimum training schedules with awareness for impact on ship operations

• Oversee the computer-based training library and track the use of materials

• Coordinate with ship management to facilitate staff recognition programs

• Keep up to date with Safety and Environmental Protection Policy

• Responsible for oversight of onboard training budget and supplies for the Learning Centre and individual computer-based classes Reason for Leaving: Offered a promotion to move within the holdings company from Norwegian Cruise Line to Regent Seven Seas. Carnival Cruise Line www.carnival.com

August 2016 – January 2018

Human Resources Coordinator (TR)

Staff Compliment – between 900 and 1300 (ship dependent)

• Facilitate all on board training programs and maintain accurate records

• Monitor and maintain required level of spoken English on board through regular English Evaluations

• Day to day running and administration of the Crew Training Centre

• Attend and participate in monthly crew safety focus meetings

• Coordinate and be an active member of the Crew Fun Team Committee

• Coordinate the monthly crew recognition “I AM” program as per the set procedure

• Contribute to in-house publications on a regular basis

• Maintain all Crew Training Centre notice board, displays and public schedules regarding training and events

• Produce accurate and timely reports and adhere to set standards for record keeping and other training functions

• Represent the training department in a professional and positive manner as the on board Hospitality ambassador

• Effectively communicate with all shipboard management

• Coordinate and be actively involved in special projects such as roll-outs, celebrations and anniversaries Carnival Cruise Line (CCL) www.carnival.com

August 2016 – January 2018

Human Resources Training & Development Manager (Acting) Staff Compliment – between 900 and 1300 (ship dependent)

• Throughout my tenure on the Carnival Sensation (3/14/17-9/30/17) I was in the acting position of being T&D Manager. Reason for Leaving: Acting Human Resources Training and Development Manager position while being compensated for the Human Resources Coordinator (subordinate to the Human Resources Training and Development Manager) position. No possibility of being permanently appointed in the foreseeable future.

Steiner Transocean Limited www.streinerleisure.com January 2014- February 2016

Presenting seminars, educating guests (50-100) and Sales

• Present seminars in front of large groups of people (50-100) to educate guests

• Perform administrative duties in a complete, organized and accurate manner

• Provide consistent professional fitness classes and personal training sessions

• Possess ability to work without direct supervision Reason for Leaving: While presenting seminars to sailing guests, the HR Manager onboard observed my public speaking skills and offered me the role of Human Resources Coordinator with the main responsibility of providing training to crew onboard. North West University-PUK Hockey

• Hockey clinics coach- March holidays 2010-2013

North West University -PUK Hockey Sassu

• Sport scientist for both NWU-PUK Ladies’ and Men’s 1st team 2013 References

Ashley Spencer – Carnival Cruise Line, Senior Manager of Shipboard Talent Acquisition adhc8l@r.postjobfree.com Cristina Trinidad – Norwegian Cruise Line Holdings, Sr. Manager, Shipboard Talent Development adhc8l@r.postjobfree.com Further references available on request

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