MARK NATHANIEL AGBANLOG

Loakan Proper, Baguio City agbanlog.mn@gmail +639********* https://www.linkedin.com/in/mark-agbanlog-52a85438/

Human Resources Manager

Performance Management Compensation & Benefits Orientation & Onboarding

Recruitment Mediation HR Program/Project Management

HR Policies & Procedures Compliance & Labor Relations

Seasoned Human Resources practitioner with 16 years of demonstrated expertise in driving key HR initiatives for the outsourcing/offshoring/tech industry. Proven ability to communicate at all levels, develop teams, and foster healthy work cultures committed to productivity and efficiency.

Professional Experience

HR Specialist (Manager)

Uber Philippines Centre of Excellence, LLC Pampanga Dec 2018 – present

Collaborates with people managers in understanding and resolving operational concerns of 700+ employees across Manila and Clark sites. Partners with stakeholders and global counterparts to develop Human Resources strategies in line with business goals. Provides comprehensive analysis of key Human Resources metrics and consults the management on effective decision making. Supports areas of ER, onboarding, and offboarding and POC for payroll support and statutory benefits escalations.

Revised the company’s Code of Disciplinary Guidelines and Time and Attendance Policy to align with the global policy and local labor standards, which will be implemented Q3 2020

Educated people managers and established audit mechanism to ensure timely offboarding of terminated employees, preventing financial impact and security risks. Said solution successfully yielded 100% compliance (zero late terminations) in June 2020

Senior HR Generalist

Convergys Baguio City May 2015-Dec 2018

Evaluates, implements, and provides consultation and training on all Human Resources activities including but not limited to employee engagement and relations, compensation and benefits, talent and performance management. Receives, processes and responds to employee concerns and coordinates with appropriate stakeholders as necessary. Ensures accuracy of HRIS, reports and data involving HR processes. Represents the company in SENA and other conciliation meetings. Payroll POC for the Baguio region

Created "HR for non-HR", a training curriculum for supervisors and managers where they underwent an 8-hour learning session about handling HR-related concerns. Said curriculum resulted to lesser inquiries from our front liners

Reduced DOLE cases by 78% in 2018 by working on opportunities that were often filed before the labor office

HR Generalist

Sitel Phils. Corp. Baguio City May 2010 - May 2015

Contributed to the business planning process as a functional leader and supporting the administration of key HR responsibilities including recruitment and selection (non-agent), retention, attendance, attrition, associate relations, compliance, training and other HR functions. Provided guidance to the site leadership team in terms of best practices in human resource management, compliance with employment legislation, and internal security and audit procedures. Worked closely with the site team in the development of a performance-driven work environment and ethics, and implemented appropriate approaches to raise employee satisfaction levels through regular feedback.

Employee Relations Officer

Sitel Phils. Corp. Baguio City Dec 2005 - Apr 2010

Counseled employees and provided consultation to the management in ensuring compliance with legal and administrative requirements. Designed newsletters, reports, and other communication materials about employee concerns and organizational actions taken. Single Point of Contact and organizer for site tour, corporate events, and company-initiated community activities. Performed administrative tasks such as processing of employee forms and scheduling of employee physical examination.

Compensation and Benefits Assistant

ClientLogic Phils. Baguio City Apr 2005 - Nov 2005

Provided administrative support to the Compensation and Benefits department

Recruitment Coordinator

ClientLogic Phils. Baguio City Nov 2004 – Mar 2005

Performed administrative tasks such as online examination administration, interviews, and reports generation.

HRIS Administrator

ClientLogic Phils. Baguio City Jun 2004 – Nov 2004

Maintains human resources information systems and 201 files.

Trainings & Seminars

Attended over 30 informative training sessions including People Management Association of the Philippines seminars:

Building an Agile HR Strategy to Meet Today’s Disruption Through Use of HR Analytics

Setting up a Family Welfare Program, Maximizing People and Organizational Performance, Empowerement_Involvement_Engagement

The Core of HR “The Heart of People Management” An Overview of the Challenges and Opportunities in Human Resources Management in the Philippines Total Rewards

Persona Power – Unleashing the Power in You

Updates on Labor Standards and Procedures

Education

Bachelor of Science in Business Administration Major in Human Resource Management and Development

University of Baguio

Advance Diploma in Computer Studies Major in Multimedia and the Internet

Informatics Computer Institute

Bachelor of Science in Information Technology

Saint Louis University

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