Business Operations Administrator

Ariel Bosin *

Ariel Bosin

www.linkedin.com/in/arielbosin

*****.*****@*****.*** ● 754-***-****

Professional Summary

Business Operations leader with over 10 years of professional experience with continual promotions and recognition for exceptional performance and productivity. Adaptable with progressive background supporting business operations through process improvement, administration, human resources, and sales support. Excellent capacity for hands on learning, effective multi tasking, and successful collaborating in any work environment. Core Competencies

Organization Comprehensive Data Analysis Budgeting & Financial Management Executive Reporting Compliance Assurance Time Management Travel Coordination Analytical Problem Solving Verbal and Written Communication

Attention to Detail OSHA CRM DocuSign Project Management Software MS Office Proficient; Word, Excel

SharePoint; Intranet, PowerPoint, Outlook, Publisher Adobe Acrobat Certifications

Sigma Six Foundations, Salesforce, Excel Skills Business: Essentials, and Initiating and Planning Projects 2020 LinkedIn Learning/Coursera

Florida Public Notary Commission

# GG 178406 (valid until 1/24/2022)

National Health & Safety Association

Standard CPR / AED (adult, child, infant) ID 575**-******** (valid until 3/11/2022) Professional Experience

Business Operations and Administration June 2017 – Present Glenn Rieder, LLC (Fort Lauderdale. FL)

Performed responsibilities related to Business Operations, Administration, Human Resources and Sales Support for a nationwide architecture and interior contractor company

Provide coverage for the Director of Administration during vacations, sick days, etc.

Assist the Director of Administration with business entity conversion to obtain licensing in other states

Oversee operational budget, analyzing the data and highlighting significant insights

Manage middle office vendors and execute procedural controls to ensure quality of vendors

Lead strategic initiatives to improve workflows, productivity, and efficiency

Provide C level/Executive support to Vice President of the South East Region

Collaborate with and support 7 corporate executives, 20 project managers, 15 estimators, 17 detailers and about 200 other staff members

Orchestrated the moving and setup of a new office space (movers, electrical, IT setup, etc.) with a focus on efficiency and cost effectiveness that resulted in $3,000 in savings for the company

Analyzed vendor contracts to identify savings potential and coordinated the move to new vendors to reduce costs by 50% (or about $10,000 annually)

Ariel Bosin 2

Patient Engagement and Process Improvement April 2016 – April 2017 Proove Biosciences, INC. (Palm Beach, FL)

Provided guidance for patients who underwent testing or participated in clinical trials for the purposes of genetics related personalized pain medicine research

Conducted genetic tests for 10 20 patients per day, becoming Proove’s top Patient Engagement Representative for effectiveness and efficiency

Maintained and analyzed patient data within the patient portal for optimal sharing and collaboration

Built solid relationships with patients, educating them about the benefits of the research and maintaining the relationship throughout the testing phase and beyond which resulted in numerous patient referrals

Collected feedback from patients and made recommendations to department heads about how to meet or grow productivity and ensure a better patient experience

Served as an integral part of a cross functional team, learning all roles and training others to make sure daily operations could run smoothly

Healthcare Information Support and Administration January 2016 – April 2016 The Treatment Center of the Palm Beaches (Lake Worth, FL) Provided support and administration services for a behavioral health care provider that treats more than 4,000 adults and adolescents annually

Recognized as top Health Information Specialist based on performance, drive and initiative which resulted in going from Contract to Direct Hire in less than 2 months

Collaborated with a team to manage help desk tickets (about 100 tickets/day), ranging from patient inquiries to requests for medical records and legal inquiries from county courts

Maintained confidentiality of all patient records as per JCAHO and HIPAA standards

Ensured compliance with federal, state, and local regulations and legislations

Adhered to all federal and state guidelines for Release of Information (ROI) and Protect Health Information (PHI)

Evaluated the health care organization to ensure operational compliance with JCAHO standards and Army regulations

Front End Operations September 2014 – January 2016 South Florida Radiation Oncology (Boca Raton, FL)

Managed front end operations for cancer care clinic and its locations

Promoted to Front Desk Manager in less than 2 months in recognition of skill and effectiveness in training all other front desk staff

Oversaw team of front desk staff as well as patient registration and preparation, insurance verification, and collection of test results for diagnostic procedures, PET, and CT scans

Served as Point of Contact and expert on software, training and supporting users across multiple locations

Served as official liaison between the hospital and patients, monitoring referrals and following up as needed

Ordered, organized, restocked, and otherwise managed all office and medical supplies Patient Support and Billing June 2013 – September 2014 Boca Raton Regional Hospital (Boca Raton, FL)

Served as first point of contact for all hospital patients and assisted with billing and collection services

Recognized for outstanding performance when registering new patient accounts (60 90 accounts daily) and providing collection services

Cultivated strong relationships with clinical partners and ensured proactive communication among clinical, ancillary, and patient access departments

Ariel Bosin 3

Accounting and Operations Support September 2011 – January 2013 Choice Medical Centers (Palm Beach, FL)

Provided support and administrative services for the billing and accounting departments

Recognized as the first and only office manager to maintain accurate billing records for all personal injury and workman’s compensation cases

Managed day to day operations and oversaw accounts payables and receivables, and prepared quality report reviews

Liaised between the business department, billers, and third party payers to enforce billing and reimbursement accuracy

Additional work experience available upon request. Education

Bachelor of Science, Business Administration & Marketing 2010 Lynn University (Boca Raton, FL)

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