Barista, Customer service, Merchandising, Retail sales, Ticketing
Resume:
Frederick D. Benesa
Al riga deira Dubai
Mobile no# 050*******
Email add: adhc0r@r.postjobfree.com
OBJECTIVE
To seek a challenging career in a professional organization, which can provide me with a dynamic work sphere to extract my inherent skills, use and develop my aptitude to further the organization’s objectives and also further my career in the process.
Customer service: To assist customers, take their orders and give them exceptional service, delivers gold standard products and services to satisfy their needs and wants.
Sales: To be able to close out a sale by having the right knowledge and the right attitude in assisting customer.
Management: Responsible in building the business in the assigned branch by attaining sales target and excellent customer service at all times including the collection and remittances of the daily sales, ensures effective performance of subordinates to optimum level, ensure that the operating system is in place to cater the increasing need its target market.
WORK EXPERIENCE
The Green Planet Dubai – Guest Service Associates
Meraas L&E, City Walk Dubai
February 24, 2016 – Up to present
Duties and Responsibilities:
Pre-opening crew of an ambitious, unique and successful project by Meraas Leisure & Entertainment.
To welcome, greet and provide guest service in a courteous and professional manner, including exclusive VIP guided tour for revenue generations.
Provide information on wildlife and its important factors to the environment.
Listen and take appropriate measures on guest suggestions and concerns for improvement.
Involve in training and development of new staffs to build their confidence.
Coordinate with various departments in the facility from housekeeping, security, and maintenance as required.
Handling F&B department Barista making cold and hot coffee drinks and fresh juices.
Team Lead- Assist Duty Manager in daily operation, events and activities, staff management and other supervisory tasks.
Attending and receiving call inquiries from the customer.
Handling cash and card transaction by doing ticketing area, F&B area and retail area.
Up selling and cross selling products to generate a good sale.
Arranging merchandising the retail area and F&B area.
Inventories weekly and monthly.
Work with the rest of the team to create an experience that makes the day better and progressive for everyone. Menchies Frozen Yogurt – Person in Charge
JBR, Beach Front Dubai UAE
October 28, 2013 – January 31, 2016
Duties and Responsibilities:
Welcoming and greeting guest upon entering the shop with a smile.
Provide product information and excellent customer service.
Responsible for merchandising retail products as per FIFO and FEFO.
Monitored product availability and replenish fast moving stock.
Guide them and promote up-selling the product.
Handling POS system and processing different modes of payment such as cash, credit card, credit notes and gift voucher.
Cash reconciliation every start and end of duties.
In-charge in making stocks ordering.
In-charge in Inventories and receiving stocks.
Monitored supplier’s invoices and generate RTS as required.
Prepared monthly GRN/GRV summary.
Nastro Rosso Café – Head Barista
JLT, JBC2 Dubai UAE
August 8, 2011 – October 25, 2013
Duties and Responsibilities:
Welcoming and greeting guest upon entering the store with a smile.
Giving the guest some knowledge and ideas about the menus and concept of the store.
Analyzing and anticipating the guest wants and needs.
Taking and giving orders in a fast and excellent standard service.
In-charge in making and preparing Coffees and juices, merchandising and cashier.
In-charge in Inventories and receiving stocks.
Understand company policies, disciplines procedures and system.
Implementing restaurant advertisement plans and involve in marketing strategies. SKILLS AND KNOWLEDGE
Computer Literate (MS Office, Word and Internet, AutoCad2005)
Capable of working effectively under pressure, Possess a strong organizational skill
Strong initiative and Good in Customer Relation, Excellent Inter-Personal disposition
Flexible, creative and response well to challenges
Handling rainforest animals (birds, reptiles, sloth)
Barista latte art
EDUCATIONAL ATTAINMENT
College Technical ACCESS Computer and Technical School Computer Science Programming
Philippines 2002
PERSONAL DATA
Nationality: Filipino
Birth place: Philippines
Civil status: Married
Height: 5’7”
Passport No.: EC6261103
Sex: Male
I hereby certify that all the statement written above are true and correct to the best of my knowledge and belief.
Contact this candidate