Dhanasekar Simpson

Remote infrastructure management

Chennai, Tamil Nadu

+91-729*******

adhc07@r.postjobfree.com

www.linkedin.com/in/dhanasekar-simpson

To face a challenging environment of the professional world, this provides me opportunities to alternatively route my career to achieve new heights with personal growth and development of the organization.

Experience

Sutherland Aug 2015 - PRESENT

Sutherland Global Services, CHENNAI Nov 2018- PRESENT

Sr. Associate in remote infrastructure management

•Create Incidents and Service Request with the help of Service Now Ticketing Tool.

•Level 1 & 2 support and troubleshooting for Remote users.

•Support to VIP and C-level company for troubleshooting for Remotly.

•Support Via voice, email and chat.

•Assist users remotely using SCCM and LogMeIn System.

•Manage computer accounts through Active Directory.

•Create/disable/delete users and laptop, maintain a stable infrastructure using Active Directory.

•Assign group, file level permissions, Unlock user account in Active Directory.

•Perform Computer and laptop OU Movement in Active Directory.

•Perform scripting administration tasks and reporting using PowerShell.

•Handling and Licensing Office 365 products such as O365, Ms Project, Visio, Power Bi in O365 Portal.

•Deploy laptops to new users.

•Implement server patches & application deployment.

•Deployed applications remotely using PDQ Deployment.

•Worked on a migration project to upgrade infrastructure from mozy backup software to carbonite backup software.

•Install and configure Avaya softphones.

•Install and configure Cisco Any connect, RSA Token

•Troubleshoot VPN issues.

•Install McAfee Enterprise Antivirus for desktops and laptops.

•Bring laptops from Non-Compliance to compliance by installing and troubleshooting SCCM Client and McAfee End-point-security.

•Handling Virus issue and InfoSec Violation issues (Pen drive access) and SOC violation.

•Backup and Restore files from carbonite and MozyPro cloud Backup.

•Good knowledge of MS Office products.

•Good knowledge in Active Directory.

•Handle product demos, implementation and trainings

•Skilled in good scripting practices and knowing how/when to utilizes PowerShell scripts.

•Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment.

•Basic knowledge of System Center Configuration Manager 2012.

•Maintained 1000+ Windows computers, including configuring and monitoring.

•Installed 200+ desktop computers during company-wide upgrade.

•Engage in voice, email and chat based support.

•Understand the application issue and analyze the needs of the users and provide timely solutions.

Sutherland Healthcare solution, CHENNAI Aug 2015- Nov 2018

Associate in Claim Adjudication.

Responsibility

•Responsible for Payment of Medi-claim.

•Closing the claims within the TAT period, Meeting client parameters.

•Worked on Automation to improve the process accuracy.

•Worked on Automation to decreases human efforts.

•Automation in Excel VBA and AutoIT Tool.

Strengths

•Positive attitude

•Hard Worker

•Creative skills

•Smart Thinking

•Work Dedication

•Leadership qualities

•Team Player

•Self-Motivated

•Honest

Tools handled

•Service Now

•O365 & its Apps

•Active Directory

•VPN-Cisco Anyconnect RSA & DUO Mobile

•McAfee EPO Admin

•MozyPro/Carbonite Endpoint

•LogMeIn

•SFB admin

•Avaya Softphone

•VM Ware

•SCCM

•PDQ

Educational Qualification

•B.C.A in computer science from S.I.V.E.T College, Gowriwakkam, Chennai in year 2015

•H.S.C from C.S.I. Corley Higher Secondary School, Tambaram, Chennai in year 2012

•S.S.L.C from C.S.I. Corley Higher Secondary School, Tambaram, Chennai in year 2010

Contact this candidate