CURRICULUM VITAE

OF

LAUREN HAYWARD

Personal statement

Completed 2 years Health & Skincare and Health & Wellness at Total Concept Academy in Port Elizabeth, graduating with Masters, SAAHSP (South African Association of Health & Skincare Professional and CIDESCO (Commité International d’Esthetique et de Cosmétologie). I have also completed my Pharmacist Assistant Post Basic studies through Sbuys Health and Sciences Academy working at a well-known group of retail pharmacies. I have gained and exceptional amount of experience, both locally and internationally and having the privilege of attending training for a luxurious health & wellness brand in Paris, France, allowing me to work with some of the top 7 star and 5 star hotels on the Middle East.

Strengths

Strong leadership skills

Attention to detail

Highly organized

Strong customer care skills

Completes all tasks at hand

Excellent written and verbal communication

Strives for excellence

Eager to learn and grow

Ability to work under pressure

Time management

Skills

Unisolve

ESP Business Manager

Microsoft word

Excell

Outlook

Power Point

Education

Riebeek College Girls High School

English HG

Afrikaans HG

Biology HG

Business Economics HG

History LG

Home Economics LG

Total Concept Academy 2006-2008

Anatomy & Physiology

Chemistry

Natural sciences

Microbiology

Cosmetology

Dermatology

Microbiology

Accounting

Nutrition

Sbuys Health & Sciences Academy- Post Basic Pharmacist Assistant NQF Level 4

Mathematics

Anatomy & Physiology

Pharmacology

Pharmaceutical principles & ethics

Stock taking

Dispensing

Science

SOP’s

Medical terminology

Compounding

Hygiene & Sterilization

Personal details

Gender: Female

Nationality: South African

Language: English and Afrikaans

Drivers license: yes

Contact number: 081*******

Email: adhbzm@r.postjobfree.com

Experience

2006-01 - 2007-12 Student Spa Therapist

Essentials Day Spa

Reception, general administration, manicures & pedicures, Swedish massage, hot stone therapy, aromatherapy, waxing, tinting & bleaching, body scrubs & wraps, facials, make up and retail. Trained in Guinot.

2007-12 - 2008-02 Spa Therapist (busy season)

Oligo Day Spa

Reception, general administration, manicures & pedicures, Swedish massage, hot stone therapy, aromatherapy, waxing, tinting & bleaching, body scrubs & wraps, facials, make up and retail.

2008-03 - 2009-08 Therapist & Assistant Manager

Beauty Connection Skin & Body Studio

Reception & general administration, stock take, ESP business manager, running the salon and over seeing all duties in owner’s absence, end of day report and cash up.

Manicures & pedicures, Swedish massage, hot stone therapy, aromatherapy, spa body treatments, chemical peels, facials, waxing, tinting, power plate fitness and retail. Trained in Nimue, Environ, Matis and Power Plate.

2009-09 - 2015-02 Pharmacist Assistant

Medirite Group of Pharmacies

While working at Medirite on a full-time basis, I also studied to obtain my certification as a Post Basic Pharmacist Assistant. My duties included: dispensing OTC medication, dispensing prescription medication, capturing patient information, blood pressure testing, cholesterol testing, health & skin care advice, liaising with doctors regarding treatment and medication protocols, retailing health supplements, credit control, stock control, invoice capturing, stock and general administration and ICD10 codes, dealing with various medical aid queries, chronic and acute authorization.

2015-05 - 2015-08 Senior Spa Therapist

Jannati Women’s Health Club, Spa Division Dubai

Luxurious spa facials, body wraps & scrubs, slimming treatments, hot stone therapy, manual lymph drainage, aromatherapy and shirodhara. Health & Wellness programmes.

2015-08 – 2015-09 Business Development

Medililuxe Medical Supplies, Dubai

Main target markets were pharmacy supply chains and cosmetic and aesthetic practices.

Maintaining meaningful relationships with existing suppliers, doctors and cosmetic surgeons.

Seeking and prospecting new clients.

Reviewing client’s feedback and implementing the necessary changes.

Planning and overseeing new market proposals.

Product demonstrations and training.

Preparing reports of progress and forecasts required.

Monitoring the industries competitors and new market trends.

Consignment agreements.

Ordering and invoicing.

Proposals and presentations.

2015-09 - 2016-12 Trainer & Sales Representative

The Pure Beauty Cosmetic Company, Dubai

Voesh New York

Clay Spray Spain

Lycon Australia

Themae Paris

Kosme Paris

Working with International brands from Australia, Spain, New York & Paris.

Disposable items, skin care products and luxurious spa ranges.

Maintaining good relationships with existing clients

Prospecting new clients.

Drive product growth.

Product demonstrations.

Maintain the visual merchandising of the products.

Meeting set targets.

2016-12 - 2018-01 Product & Brand Training Specialist

The Pure Beauty Cosmetic Company, Dubai

Using my knowledge of products and brand values to educate, inform and empower staff to deliver consistently high levels to increase their sales and business growth.

Plan successful learning and development, events and training days.

Follow up and evaluate training results and develop new trainings accordingly.

Provide consistent training and support and to review the levels of standards provided for the brands.

Provide consistent and updated training manuals and recourses.

Ensure all standards of hygiene are maintained in accordance with Middle Eastern regulations

Work closely with the sales team to promote the products and brands to potential candidates, as well as assist in sourcing potential clients and suppliers.

Engaging in meetings with the sales team to work om expected budgets, sales and targets.

Marketing, social media, collaborations and event launches.

Provide constant and reliable support to all clients and suppliers.

Manage training budget.

2018-02 - 2019-05 Spa Manager, Camelot Spa Boardwalk Hotel

Oversee all aspects of the daily operations of the spa.

Managing staff as well as any disciplinary or labour related issues.

Ensure staff adhere to set schedules and perform to their expected standards

Assess employee performances.

Inventory and new orders.

Ensure compliance with health, safety and hygiene standards.

ESP business manager.

Recording daily sales, cash up.

Marketing stratergies.

2019-05 – 2020-08 Manager at Carley Studios, hair, beauty and slimming

Currently managing the daily operations while the owner lives overseas.

HR and labour related issues.

Staff performance appraisals.

Stock take, ordering.

Ensure SOP's are in place.

Maintain staff records, working schedules and salaries.

Budgets, costings and revenue.

PR, social media and marketing.

Administrative duties.

ESP business manager.

Assist with treatments,

Attend meetings and collaborations.

Contact this candidate