Dear HR Department,

Greetings! I would like to express my interest to be part of your organization.

The opportunity to join to your esteem organization will be a great honor for me. Believe that I would make an asset to your team.

Throughout my career, I have demonstrated the highest level of service and commitment to the mission of any organization I have worked for. I have extensive experience at Government Service, Administrative work and Customer Service. I would be grateful if you review my CV for more detailed work experience that I can offer to your company.

Thank you for your time and consideration, and I look forward to hearing from you.

CURRICULUM VITAE

EMMA MARIE C. SALVIO

Administrative Assistant/HR Assistant/ Secretarial/ Receptionist Dubai, UAE

Mobile: 052*******

Email: adhbyw@r.postjobfree.com

Visa Status: Wife Visa

UAE Driving license since 2013

Career Objective:

To be engage in a reputable work that will provide opportunities and avenues for the application of my skills that will eventually help me to successfully climb corporate ladder and expand my knowledge. To seek a position that utilizes my skills and my abilities and offers professional growth while being resourceful, innovative, and flexible. SKILLS:

Proficiency in MS Office packages.

Strong interpersonal skills.

Ability to handle diverse customers/clients

Ability to work under pressure and having initiative. Meets internal and external deadlines

COMPUTER PROFICIENCY

- SAP, SALES FORCE, E-CHANNEL AND PORTAL 360

- MS OFFICE, MS EXCEL, MS WORD

- ERP SYSTEM

WORK EXPERIENCES:

RAK ECONOMIC ZONE (RAKEZ) – (is powerhouse business and industrial hub in the UAE that offers customizable solutions to free zone and non-free zone business) Government Services Coordinator/Executive – October 2005- June 2020

- Process various applications, which are being received from RAKEZ clients, and ensure their accurate handling according to the set procedures and their finalization within.

- Responsible for all aspects of visa operations such as issuing, monitoring, updating and distribution, also preparing and checking all the legal documents to ensure that all the information provided is correct and accurate.

- Handling general online queries, email and calls related to Government Services and all aspect of business category to ensure resolutions and responding act to the customer in a timely manner.

- Managing and solving client visa issues and any related inquires.

- Giving a timely report to the Head of the Department monthly.

- Knowledge of local rules and regulations.

- Responsible to maintain the proper records in system and files punctually. Customer Service Experience/Reception

- Greet and welcome guests as soon as they arrive at the office

- Assist walk-in clients with quick services such as issuing standard letter, document collection, true copies etc.

- Issuing a token number and guide the clients to the appropriate customer service personnel.

- Provide the clients with general information regarding the services provided at the center to maintain the overall center waiting time.

- Assisting client in portal online service.

- Provide feedback to the customer in a timely manner.

- Ensure reception area is tidy and presentable with all necessary stationery and material

(e.g. pens form and brochures)

- Book a meeting room in all the department.

- Maintain office security by following safety procedure and controlling access via the reception desk.

- Order front office supplies and keep inventory of stock. INTEGRATED BAR OF THE PHILIPPINES QUEZON CITY BRANCH (Manila, Philippines) Executive Legal Secretary – 1995 – 2005

- Welcomes guest and clients by greeting them in person or on the telephone answering or directing inquiries.

- Produces information by transcribing, formatting, inputting editing, retrieving, copying and transmitting text, data coordinating case preparation.

- Maintains attorney calendar by planning and scheduling conferences, recording, and monitoring court appearance dates, pleadings and filing requirements, monitoring evidence-gathering transaction preparation requirements.

- Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence.

EDUCATIONAL QUALIFICATION

University: Master’s in Public Administration

School: University of the East

Year: 2002-2003

College: New Era University

School: BS Psychology

Year: Second Semester 1996- Second Semester 2002

SEMINARS AND TRAININGS

- Advanced Customer Service- September 2016 (RAKEZ, RAK UAE)

- Customer Service – Managing Customer Expectation- 2019

- Communicating with Diplomacy & Tact-

- Business Etiquette – Phone, Email, and text

- Innovative Customer Service Techniques

- Developing your emotional Intelligence

- Problem Solving Techniques

- Reputation Risk Management

PROFILE:

Nationality: Filipino

Date of Birth: December 6, 1977

Marital Status: Married

I do hereby certify that the above entries made are true and correct in all aspect. If I match your requirements from the above information, I will be glad to call upon for an interview prior intimation.

Respectfully yours,

EMMA MARIE C. SALVIO

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