Customer Service

CAREER OBJECTIVE

Seeking an opportunity to utilize career experience skills and education to contribute to

Employer objectives, profitability and success with a company offering the potential for challenge and growth.

PROFESSIONAL SUMMARY

Motivated customer service specialist with over 8+ years of experience in Freight forwarding & logistics industry with expertise in delivering support services and resolving customer complaints.

SKILLS

Creative problem solver

Exceptional communication skills

MS Window proficient

Quick Learner

Strong client relations

Ocean & Air transportation

Supply chain management

Skilled multi-tasker

Excellent time management

Team Building

Deadline driven

TOOL SKILLS

Calogi

Cargo wise & Efreight Suite

Iscala

Skycargo Emirates cargo Booking

Marine Insurance

Familiar Intranet & Shipping line website for bookings.

WORK EXPERIENCE

Proconnect Supply Chain Logistics LLC(Redington Group)

Team Leader – Customer Service (Nov’19-Present)

Role & Responsibilities: -

Coordinate and monitor shipment for Export and Import (Air transport, Sea transport, Land transport)

Coordinate with shipping line, Airline, Agent, Co-loaders for the space & booking confirmation and rate negotiations for export and import.

Documentation (Shipping documents, Bill of lading, Invoicing, Milestone updating).

Communicate with suppliers, retailers, customers etc. to achieve the commitments and mutual satisfaction.

Plan and track the shipment according to customer requirements and to arrange for clearance and delivery upon arrival and monitoring on the requirements to ensure delivery on time.

Work closely with internal departments to coordinate customer’s shipment.

Prepare Quotations / Statements of Charges / and Issue Invoices.

Prepare accurate reports for higher management.

JOHNSON CONTROLS

Team Leader – Logistics SCM (Jun’17-Nov’19)

Role & Responsibilities:-

Strategically plan and manage logistics, transportation and customer services

Direct, optimize and coordinate full order cycle

Liaise and negotiate with suppliers, vendors, carrier & service providers.

Keep track of delivery times, transport costs and efficiency.

Arrange route plans and process shipments.

Resolve any arising problems or complaints.

Meet cost, productivity, accuracy and timeliness targets

Maintain metrics and analyse data to assess performance and implement improvements.

Comply with laws, regulations and compliance requirements.

REDINGTON GULF FZE

Senior. Executive – Logistics Customer services (Jun’16-May’17)

Role & Responsibilities:-

Handling Export and Import shipments.

Organize Land Transportation for inbound and outbound. LCL/FCL, Air shipments, coordinate multipoint loading and monitor the movements.

Liaise with Carrier & Agencies for competitive rates and services.

Prepare BL/AWB Instructions as per Normal & LC terms and release them on time

Coordination with messengers for documents delivery and collection.

Communicate / correspond with International Agents and Consignees Send pre-alert / pre-advice / arrival notice and ensure timely issuances of delivery orders, clearance and Delivery of Shipments.

Prepare Quotations / Statements of Charges / and Issue Invoices.

Customer support and follow-up for smooth shipping operations.

Facilitate shipment status update to customers through Monitoring Movements from origin to destination.

Co-ordination to and support to sales team and Accounts personnel in their activities.

Freight systems Ltd (New Age Software and Solutions (India) Pvt ltd)

Senior. Executive – Logistics Customer services & Operations (Sep’15–Jun’16)

Role & Responsibilities:-

• Handling Export and Import shipments

• Plan and Supervise export shipments.

• Freight negotiations with trucking companies, Airlines and Shipping agents.

• Transportation arrangements for shipments.

• Handling of documentation during freight processes.

• Organize shipments with branch offices, suppliers and customers.

• Shipment tracking and updating the customer on timely basis.

• Managing the supply chain and all import & export logistics.

• Co-ordination with all shipping lines/Airlines/vendors/service providers for better running of Shipment from Place of Receipt to Delivery in order to provide good quality service to customers

Maersk Line, Chennai

Sr. Associate –Shipping & Logistics Operations (Jan 2012-Sep 2015)

Role & Responsibilities:-

• Handling Container activities for Export and Import shipments

• Shipments tracking from the Load port to destination port (ETD & ETA) & confirm from buyer also on timely delivery

• Supervised the import and export loads and bulk cargo.

• Handle Container Booking, updating of container details, discharging & Loading activities.

• Co-ordinate with the vendors/customers/vessel agent to resolve discrepancies

EDUCATION: Bachelor of Commerce (2008-11), Loyola College, Chennai

PERSONAL SKILLS AND COMPETENCES

Highly experienced in managing logistics activities

Extensive knowledge of supply chain management

Ability to manage sea and air cargo operations

Ability to provide excellent customer service

Have undergone Service excellence training and certified

Have undergone Lean six sigma white belt training and certified

DECLARATION: I hereby declare that the details given above are true to the best of my knowledge.

Yours Truly,

Arul Selvam R

ARUL SELVAM R

E: adhbxi@r.postjobfree.com

M:+971 (0-56-410-****

Location: Dubai

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