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Customer Care Sales

Location:
Abu Dhabi, United Arab Emirates
Posted:
October 27, 2020

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Resume:

. CURRICULUM VITAE

M. Anil Kumar

Mob No: +971-*********

E-mail: adhbu3@r.postjobfree.com

OBJECTIVE:

Aspiring for a challenging and growth-oriented career in an esteemed organization herein I will prove to the best of my ability in achieving the objective of the organization.

EDUCATIONALOUALIFICATION:

Graduate from Andhra University during the period of 2002 - 2006 in India.

intermediate from Board of Intermediate Education during the period of 1999 -2001 in India.

SSC from Board of Secondary Education during the period of 1998 -1999 In India.

COMPUTER SKILLS

Operating System’s: WINDOWS 98/2000, MS Office, Opera & Outlook.

WORK EKPERIENCE.

Worked in Emirates Palace as a Recreation Supervisor from 2014 - 2020.

RESPONSIBILITY OF JOB

1. Provides supervisory support to colleagues within the Recreation Department.

2. Interacts with guests as well as health club members and individuals in the local community.

3. Ensures the safe and efficient delivery of all recreational services and facilities to hotel guests and club members at all times.

4. To ensure the utmost due diligence is practiced by self and all Recreation colleagues in regards to the safety of all hotel guest and club members whilst using the facilities.

5. Ensure self and all Recreation colleagues have complete knowledge of all recreation services, facilities as well as other hotel services and facilities.

6. Assists the Recreation Manager to ensure that all hotel guests and club members are provided with the correct information and knowledge on use of the facilities as well as club rules and regulations for the safety and convenience of all users.

7. Conducts daily inspections of all recreational facilities and surrounding areas to ensure the highest levels of cleanliness and all equipment’s are kept in a good state of repair.

8. Arranges the schedule of the Life Guards to ensure that there is always someone stationed by the poolside during opening hours.

9. Ensures that all other areas are kept manned at all times and covers areas his/her self to ensure the same.

10. Ensures that all signage is kept up to date and highly visible to guests for their safe use of the recreational facilities.

11. Ensure that all the membership records are kept updated and filed accordingly.

12. Prepares membership renewal reports as requested by the Spa & Recreation Manager for the purpose of contacting members to renew their membership. Prepares documentation and correspondence pertaining to renewals accordingly.

13. Prepares action plans for all upcoming monthly activities as requested by the Spa & Recreation Manager.

14. Coordinates with freelance instructor for the monthly commission reports as required.

15. Demonstrates the 1- Service Excellence Basics and ensures that all Recreation colleagues follow the same.

16. Keeps updated with the latest market trends and new products.

Worked in Country Club as a 'Sr. Marketing Executive outdoor at Vishakhapatnam from 2011-2013 in India.

RESPONSIBILITY OF JOB:

Get the sale” using various customer sales methods (door-to-door, cold calling, presentations.

Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness.

Evaluate customers skills, needs and build productive long-lasting relationships.

Meet personal and team sales targets

Research accounts and generate or follow through sales leads

Attend meeting, sales events and trainings to keep abreast of the latest developments.

Report and provide feedback to management using financial statistical data.

Worked in Country Vacations as a Customer Care at Vishakhapatnam from 2009-2011 in India

Worked in Country Vacations as an indoor sales consultant at Vishakhapatnam from 2006-2009 in India

CROSS TRAINING:

Butler in Emirates Palace from 06 June 2016 to 17 June 2016.

Waiter in Palace Ceremony from 01 Feb 2017 to 24 Feb 2017.

Airport Representative in Emirates Palace from 01 June 2018 to 30 June 2018.

STRENGTH:

Good analytical skills, interpersonal skills and flexible.

Logical thinking, perfect planning.

Ability to interact with end customers and managers.

Learning attitude and with effective communication skills.

Leadership Qualities and a Quick Learner.

PERSONAL PROFILE:

Date of Birth 19-10-1984.

Father's name M. Krishna.

Sex Male.

Marital status Married.

Languages known English, Hindi and Telugu. Nationality Indian.

PASSPORT DETAILS

Passport No M5650687.

Date of Issue 02/03/2015.

Date of Expiry 26 /04 /2025.

Place of Issue India.

UAE Driving License No. 2451072.

DECLERATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Anil Kumar

(Applicant)



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