Gauri Kiran Raul

Cell: 91-993*******

E-mail: adhbrl@r.postjobfree.com

Objective

Motivated as Reservation Executive with 9 years of Experience in B2B Market in Outbound Operations. Recognized for assessing operational needs and developing solutions to improve revenues and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. Keen to learn and make good efforts for completing the assigned task. Having the Interpersonal and Communication skills which will be helpful to achieve Personal and Organizational Goals.

Career History

Xplore Australia - Sr Reservation Executive ( Dec 2019 – Till Date )

Handling B2B Market - Pan India

Handle FIT, Group & MICE queries

Coordination with agents for sales, reservations and bookings

Making sales calls for better understanding of requirements of the clients

Making customized packages for Australia {Itineraries, Costing, Product etc}

Follow up calls for updates for booking, cancellation, refund, new bookings & so on

Coordination with ground handlers in Australia by calls/emails

For Confirm bookings, we make Invoice vouchers & hand it over to the agents via email

Making Rate sheets for Half yearly basis and forwarding it to the agents for conversions

Making daily sales report and tele sales report

AOT India PVT LTD - Sr Reservation Executive ( Apr 2016 – Jul 2019 )

Handling B2B Market - Pan India

Handle FIT & Group queries {Australia, New Zealand & Fiji}

Coordination with agents for sales, reservations and bookings

Making sales calls for better understanding of requirements of the clients

Making customized packages for {Australia, New Zealand & Fiji} - {Itineraries, Costing, Product etc}

Follow up calls for updates for booking, cancellation, refund, new bookings & so on

Coordination with ground handlers in {Australia, New Zealand & Fiji} by calls/emails

For Confirm bookings, we make Invoice vouchers & hand it over to the agents via email

Making Rate sheets for Half yearly basis and forwarding it to the agents for conversions

Making daily sales report

Seeking for Product Knowledge by attending webinars

Follow up calls for updates for booking, cancellation, refund, new bookings & so on

Negotiation and contracting with overseas suppliers by calls/emails for the conversions

Seeking for Product Knowledge by attending Roadshows and meeting with suppliers

TUI India - Reservation Executive ( June 2012 – Mar 2016 )

(TUI India) Le Passage To India Tours & Travels PVT LTD - Western Region (Maharashtra, Surat & Indore)

Handle FIT, Group queries {Outbound Division}

Coordination with B2B agents & B2C as well

Coordination with agents for sales, reservations and bookings

Making sales calls for better understanding of requirements of the clients

Making customized packages for all the outbound destinations as per the Clients requirement - {Itineraries, Costing, Product etc}

Follow up calls for updates for booking, cancellation, refund, new bookings & so on

Coordination with overseas suppliers by calls/emails

Negotiation and contracting with overseas suppliers by calls/emails for the conversions

For Confirm bookings, we make Invoice vouchers & hand it over to the agents via email

Making of contracts with specialized agents for better commissions to improve the productivity

Making daily sales report

Seeking for Product Knowledge by attending Roadshows and meeting with suppliers

A K Tours & Travels – Executive ( Mar 2012 – May 2016 )

Amazing Vacations {FIT Outbound Division}

Handling B2C Market - Co-ordination with direct clients

Co-ordination with overseas suppliers for getting the quotes

Making the costing and sending the complete quote to the clients

Prepare a Proposal quote package for the direct clients n Word Format & costing for {Company Purpose Only} in excel Format

Completely into outbound division

Handling Fareast & Middle East Sectors, Islands & South Africa

Maintaining follow ups with the clients to convert the queries

Learning the product starting from Fareast & middle East Destinations

Cox & Kings - executive ( Ezeego1 - Outbound Division Jan 2012 – Feb 2012 )

B2C - Telesales

Attended Product Training in company

Co-ordination with overseas suppliers & direct clients

Coordinating with Operation Team for the queries

Communicating with direct clients {B2C}, help them to design their package

Kuoni Travel India Pvt. Ltd. - Management Trainee ( Jan 2011 – Dec 2011 )

SOTC - PMT Department - Airline Operations Department - (Outbound Division)

GDS System – Amadeus & Galileo

Making reservations

Issuance of Tickets

Co-ordination with Airlines to get the groups block.

Co-ordination with sales branch members

Any other activity as directed by Management in the interest of the organization

Thomas Cook India – Summer Trainee ( Feb 2010 – May 2010 )

Airline Operations Department - GIT (Outbound Division)

Job Profile : Summer Trainee - DN Road Fort HO

GDS System - Amadeus

Making reservations

Issuance of Tickets

Co-ordination with Branch members

A part of Second Semester of Post Graduate Diploma In Tourism & Travel Management

Education

Post Graduate Diploma in Tourism & Travel Management with A+ Grade (Garware Institute of Career Education & Development) – in the year 2010

Bachelor Of Commerce – Mumbai University T Y B.com : Scored 74.57% in the year 2009

HSC – Shri Chinai College – Scored 71% in the year 2006

SSC – Scored 76.26% in the year 2004

Skills

Executive travel

International reservations

Reservation coordination

Group reservations management

Sales Executive of the Year award Rewarded with Swiss Fam Trip from TUI India in 2015

Reservations management

PowerPoint Presentations

Microsoft Office {Word, Excel & PowerPoint}

E-mailers & Hyperlink

Personal Details

Date of birth: 16 June 1988

Address: Room No. 204, “C” Wing, Durga Residency, Indralok Phase 3, Opp SK English school, Bhayandar (E)

Languages known: English, Hindi, Marathi

Hobbies: Cooking & Listening Music

Passport Number: K1904862 Exp Date- 03.01.2022

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