Customer Care Manager

CURRICULUM VITAE

Name: MA. CEMBE ROCHE CAUMBAN

Mob: +974-********

Email: **************@*****.***

Add: Doha Qatar

Career Objective:

Seeking a suitable position of responsibility where my running experience would be fully utilized and

simultaneously contribute to my employer’s success by achieving the common goal within professional

environment.

Skills:

Office Management

Executive & Administration Support

Customer Relations & Communication Financial Reporting

MS Office (word, excel, Power point, Outlook) Records Management

Scheduling & Calendar Management Meeting

Event Planning

Spreadsheets & Data Entry

Project Management

Customer Service Training

Educational Qualification:

Bachelor’s in Management

Major in Cooperative Management 2001

West Visayas State University Iloilo, Philippines

WORKING EXPERIENCE:

Position:

Branch Coordinator

From: October 2015 to February 2019

Company: Al Meera Consumer Goods

Job Profile:

• Disseminating e-mail to corresponding supervisors on different section for ministry price, daily sales

report/target and stock report.

• Processing and recording staffs’ absences, sick leave, annual leave (encoding in the system and sending data

and documents to respective departments for account settlement, ticket fees and exit permits) overtime plan,

salary, schedule (sending to Operation and HR department before cut off days), resident permit renewal,

health certificate ( sending to PRO for issuance and appointment of renewal by online), bonuses(encoding in

the system the result of yearly appraisal and encoding in the system and sending email for approval in

Operation department, HR department, and Finance department)

• Conducting Customer Service training in training academy twice per week.

• Attending overall scale and POS machine, PC, printer and domain account as well as password and internet

issues and sending reports to IT department for trouble shooting if necessary as well as overall store building

maintenance problem (electrical, plumbing, civil works, pest control and ministry issue).

• Registering new staff in biometric machine and sending confirmation for payroll processing and requesting

badge and uniform.

• Monitoring store expenses, billing and ordering supply and sending report to Finance and Supply

department and to the Area Manager for approval.

• Conducting assessment for new applicant during on the job training in store and sending reports and data to

HR department of the results for hiring.

• Managing manager’s email and responding if required preparing or replying communication on behalf of

manager.

• Recording attendance of securities, cleaners, baggers as well as the staff consigner by daily basis which

includes health certificate, absences to avoid staff shortages and ministry problem.

• Taking responsibilities of Branch Manager in his behalf and direct reporting to him as well as attending

manager's meeting by area.

• Weekly support to the Operation Director - gathering data, encoding and calculations for target per

branches by area.

• Handling cash or POS support cashier supervisor in peak hours which includes- attending customer

complaints, cancellation of transaction, issuing customer receipts for company order or quotation,

government supplies daily update and ordering (Tamween), cash and card reconciliation as well as closing

shift.

• Issuing purchase order to the supplier with strict compliance to the order schedule and items quantity.

• Sending email and follow order to Warehouse department of supplies (Fresh Food, Food, Non-Food,

Electronic) to avoid shortages of stock and ordering (for hot deals and weekly promotion).

• Daily checking of fresh food display (Bakery, Deli, Meat, Fishery, Nuts/Spices, Fruits and Vegetables Section)

for pricing, health and sanitation, cleanliness, staffs grooming, supplies and proper temperature (temperature

checklist availability to avoid ministry problem).

• Taking overall staffs’ data and list for ordering and updating uniform sizes whatever staff’s urgent

requirement and sending reports for order and approval to Area manager, Operation and Supply Department.

Position: Customer Service Representative

From: February 2012- October 2015

Company: Al Meera Consumer Goods Doha

Job Profile:

• Attained customer’s complaints and problems.

• Built customers confidence by actively listening to their concerns and giving appropriate feedback and

urgent solution if possible and refer to the certain department for any serious matter.

• Issuing order slips for vendors of merchandisers/suppliers for daily orders.

• Accepting and recording bills/receipts of customer for Nojoom earning points or redeeming.

• POS machine cash handling and training new staff joiner’s registration on biometric and confirmation for

payroll.

• Receiving customer inquiries on items availability, delivery update and repair or maintenance issue

(household items/electronic items).

Position: Senior Sale Associate

From: (January 2006-September 2009) (April 2010- February 2012)

Company: Home Store/Banzai Japan

Dasman Group

Job Profile:

• Monitoring the performance of the sales staff & addressing any shortcomings as well as cash handling.

• Coming up with solutions to tackle the activity of competitors which includes new products, prices and

supplier.

• Managing stock levels and making key decisions about stock control and visual merchandising.

• Liaising with suppliers on a day-to-day basis to ensure stock is delivered on time and to schedule.

• Ensuring that all staff treat customers in a friendly and polite manner and do everything in their power to

exceed a customer’s expectations.

• Collecting customer feedback in a courteous, efficient and timely manner.

• Conducting yearly stocks inventory and training new joiners for the proper procedure to avoid discrepancies

on stock count in order to come up with the positive and correct results.

Position: Operation Supervisor

From: January to April -2010

Company: Werner’s Oven

Singapore

Job Profile:

•Secure cleanliness in the entire dining area, bar, kitchen and availability of the parking space for the customer

before opening the shop.

• Supervising waiter and waitress in dining, bar and in the utensil’s availability.

• Receiving customers reservation and complaints.

• Assisting staffs in bakery for product pricing, visual merchandising and customer care.

•Giving knowledge to product for new customer and recommending the signature and best seller menu.

•Monitoring the staff to do the flushing and cleaning the whole dining area every after closing.

•Supporting the catering section for orders, garnishing and product list checking before delivery.

Position: Team Leader

From: April 2003- October 2005

Company: Fruit Magic

Glorietta 2 Ayala Makati City, Philippines

Job Profile:

•Providing proper information to the customer, the health benefits of products with regards to their personal

needs especially before and after work outs in the gym.

• Daily stock inventory and ordering supplies to the commissary department to avoid shortages.

• Cash handling and card machine reconciliation.

• Depositing cash sales to the bank in daily basis and ensuring enough cash denominations for customer’s

change and for the overall day store operation.

•Daily expiry checking of stocks, health and sanitation, staffs grooming, manage visual merchandising, menu

signage and menu book as well as cleanliness in the entire store premises.

•Preparing food in fast and timely manner and serve the customer in polite and without delays.

• Team building to hit the target by promoting teamwork, customer satisfaction and maintaining quality

products.

• Attending promotion, franchising events in different location (World Trade Center and Mall Events)

• Weekly reporting to head office department for store problems, sales report (loss or profit), new product

demo, and staff’s issues which includes promotion or demerits for legal actions.

• Introducing new upcoming products to the customer and to the passers by in the mall premises.

•Assisting the staff for daily operation and closing accounts in the shift and securing the cash registry and the

store lock before leaving the premises.

•Seeking and providing documents in mall management (renewal of contract, pest control request and

municipal license and staff health certificate).

Personal Details:

Name: MA. CEMBE ROCHE CAUMBAN

Date of Birth: 21/12/1979

Gender: Female

Marital Status: Married

Nationality: Filipino

Passport No: P1084196B

Languages known:

• English

• Arabic

Other Acquired:

Excellent communication.

Good human relation.

Impeccable team works.

Good statistical background.

Multi-tasking

Declaration:

I hereby declare that all the information given above is true to the best of my knowledge, and the event of my

appointment, I shall discharge my duties and responsibilities. I will be sincere in my part of work.

MA. CEMBE ROCHE CAUMBAN

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