M. CHARISSE OATES

*** ***** ****, **********, ** 13733

817-***-**** (cell) 607-***-**** (home)

adhblk@r.postjobfree.com

Human Resources Manager recognized as a results-oriented and solution-focused individual with demonstrable experience and accomplishments spanning more than fifteen years.

Areas of strength include:

●Full-cycle recruitment

●Benefits design and coordination

●Compensation management

●Payroll for 350+ employees

●Multi-site manufacturing management

●FMLA and NY State PFL leave management

PROFESSIONAL EXPERIENCE

HR Manager

Saputo Dairy Foods, USA LLC Delhi, NY 2018-2020

Producer of extended shelf-life and aerosol dairy products

●Consult with employees and managers to address root causes of issues and resolve through a systematic and analytical approach, including investigations to minimize potential employment liability

●Full-cycle recruitment for positions plant-wide using Deltek ATS and working with national recruiting agencies, when necessary, increasing the employee numbers from 175 full-time employees in 2018 to 235 in 2020

●Halted the sole use of staffing agencies to recruit entry level employees for staffing, thus nearly eliminating the 45% markup overhead expense for new hires

●Implemented small group round table conversations to provide employees a path to voice their concerns and questions directly to the plant manager

●Ensure compliance with all applicable regulations (Federal, State, Local), laws, and company policies through internal process audits and feedback from management team

●Train employees on new business processes, policies, and compliance matters and ensure understanding through small group question and answer systems, feedback forms, and anonymous surveys

●Oversee the adoption of CONNECT performance management system from the Neuro Leadership Institute using the SCARF model to improve 1-on-1 communication methods

●Utilize 9-box succession planning grid to identify performance and potential in employees filling key positions and those interested in leadership growth

●Perform pre-audit activities to minimize risk and maximize social accountability audit results for key vendors to include company statistical information, OSHA, DOL, ADA, FLSA, and ERISA compliance such that the audit performed during my tenure resulted in zero key findings

HR Manager 2017-2018

Kik Corporation (Marietta Corporation) Cortland, NY 2014-2018

Independent manufacturer of consumer packaged goods

●Create a positive workplace by developing strong relationships with employees at all levels of the organization

●Maintain open office hours that accommodate all shifts of a 24/7 facility

Support, coach, and develop employees regarding compliance, regulatory changes, and problem solving

●Identify staffing needs and oversee the recruiting process utilizing iCims ATS for all hourly employees, work with divisional recruiter to identify and fill key salaried positions

●Partner with operations leadership to develop strategic short- and long-term initiatives

●Lead management team in proper and consistent documentation of disciplinary and performance concerns, review and approve language on all documentation, assist in issuing counseling notices

●Advocate for and implement plant-wide hourly employee pay increases in advance of mandatory minimum wage increases in NY state by performing internal and external pay equity surveys

HR Generalist 2014-2017

●Consult with management at both plant and corporate level to ensure consistent interpretation and application of personnel policies

●During the Kik acquisition of Marietta, act as sole HR point of contact for plant with 300+ employees and 100+ temporary employees

●Conduct employee investigations regarding concerns from employees and managers and recommend resolutions

●Present new hire orientation and benefit enrollment sessions, prepare all related materials

●Conduct exit interviews, analyze data from trends, and make recommendations to reduce turnover and improve employee performance

●Represent the Company at public events and job fairs

Administrative Coordinator

Suicide Prevention and Crisis Service Ithaca, NY 2010-2014

Non-Profit organization that offers phone and online crisis counseling, after-trauma services, and education about suicide

●Conduct new hire orientation sessions, prepare orientation and training materials regarding the company, its culture and benefits, and the role of the employee

●Assist in creation of benefits package to include medical and dental insurance coverage

●Develop and maintain employment policies within the parameters of state and federal labor laws

●Assist in creation of budget as member of Finance committee

●Determine appropriate rates of pay based on internal and external survey data as member of the HR committee

Assistant to the Controller

Square 1 Art Norcross, GA 2008-2010

Privately owned company that manufactures products with children’s art for school fundraising

●Full-time and seasonal full-cycle recruiting

●Act as on-site HR point of contact for employees

●Advise employees of company policies and expectations in regards to attendance and performance.

●Maintain employment records

●Process employee terminations in Evolution payroll software, review unemployment and insurance information with departing employees

●Develop handbook with policies and processes to accompany job description

●Process payroll through Evolution software for up to 150 employees

Cashier - Audit Associate - Audit Supervisor - Audit Manager

Fry’s Electronics Inc., Duluth, GA/Dallas, TX 1999-2008

EDUCATION

Capella University, Minneapolis, MN Ongoing

Seeking Human Resource Management Bachelor’s degree with 1 credit course remaining

COMPUTER/SOFTWARE SKILLS

●Microsoft Office Suite

●UltiPro

●ADP

●Kronos Timekeeper Central

●Open Office

●Typing 65 wpm

●10-key 12000 ksph

●Evolution Payroll Software

●Workday

●Empyrean Benefits

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