Professional Summary

Skills

Work History

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** * *********** ** *** A • 757-***-**** • adhbkj@r.postjobfree.com Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Accurate money handling

Team leadership

Inventory controls

Schedule management

Training and Development

Floor set design expertise

Merchandising

Retail merchandising experience

Natural leader

Goal-oriented

Quick learner

Stocking

Skilled problem solver

Excellent work ethic

Planning and organization

Positive and friendly

Active listening skills

Credit card processing

Training development aptitude

MS Office Suite

Retail sales

Upselling techniques

Shipping and receiving professional

Cash handling and management

Detail-oriented

Shift Manager, 04/2013 to Current

Rite Aid Corp – CHESAPEAKE, VA

Kept employees operating productively and working on task to meet business and customer needs. Managed schedules, accepted time off requests and found coverage when shifts were short. Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Trained and mentored new employees to maximize team performance. Served as liaison for customers, management and sales team. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated with and supported sales, marketing and administrative teams. Assisted customers promptly and politely, in person and via telephone. Provided ongoing guest service, including [Product or Service] advice. Priced merchandise, stocked shelves and took inventory of supplies. Determined customer needs by asking relevant questions and listening actively to the responses. Shift Manager, 04/2013 to Current

Rite Aid Corp – CHESAPEAKE, VA

Kept employees operating productively and working on task to meet business and customer needs. Managed schedules, accepted time off requests and found coverage when shifts were short. Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Trained and mentored new employees to maximize team performance. Served as liaison for customers, management and sales team. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated with and supported sales, marketing and administrative teams. Assisted customers promptly and politely, in person and via telephone. Provided ongoing guest service, including [Product or Service] advice. Priced merchandise, stocked shelves and took inventory of supplies. Determined customer needs by asking relevant questions and listening actively to the responses. Shift Supervisor, 08/2008 to 03/2010

Dollar General Corp – CHESAPEAKE, VA

Completed store opening and closing procedures, including setting up registers and checking products.

Helped store management meet standards of service and quality in daily operations. Responded to and resolved customer questions and concerns. Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.

Education

Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

Followed checklists for shift start and end to help with smooth transitions. Inventoried and restocked items throughout day.

Maintain clean, neat and properly stocked check stand area. Managed customer flow and backed up lines to reduce checkout wait time. Proof Operator, 08/2003 to 05/2008

Bank Of Hampton Roads – Virginia Beach, VA

Operated the proof machine to list, sort and prove credits, debits, and deposits. Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.

Prepared, sent and received image cash letters and processed all transit bags. Ensured accurate MICR readability of dollar amounts. Detected out of balance transactions and followed implemented handling procedures. Handled various accounting transactions.

Maintained friendly and professional customer interactions. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

High School Diploma: 1982

Indian River High School - Chesapeake, VA

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