Ntshadidi Ntlabati

Senior Expert

Bodibe Ramakgwa

072*******

adhbi9@r.postjobfree.com

ㅡ

Skills

Customer service.

Communication.

Presentation.

Teamwork.

Computer skills(Word,Access, Excel, Powerpoint and Internet). Excellent multitasking skills.

Ability to learn and master things.

Administrative skills.

ㅡ

Experience

Uber, Sandton— Senior Expert

April 2019 - May 2020

● Supported the daily operations through operational oversight and analysis: general support, key account.

● Management, impounding, enforcement.

● Handled escalations of more difficult support interactions.

● Managed scheduling, attendance, and general administration of Uber Experts and Activators.

● Trained, mentored, and guided the team to strengthen quality and efficiency metrics .

● Own facility issues such as supplies, utilities, and branding.

● Improved processes on behalf of Uber experts and partners through project work.

● Partner engagement >Listen and Serve.

Uber, Sandton— Greenlight Expert

April 2018 - April 2019

● Delivered excellent customer experience - assisted drivers. understand the processes.

● Specialized lost items audits.

● Achieved personal and company KPIs.

● Handled all lost item interactions - kept track of all lost items brought in and collected.

● Handed difficult enquiries that other experts are not able to resolve.

● Part of the Learning and development team.

● Participated in ongoing projects.

Uber, Rosebank — Customer service specialist

October 2016 - March 2018

● Solved problems with billing, service or product quality issues both online and in-person.

● Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

● Became the lead go to person for all projects that management needed assistance with.

● Recognized as #1 Customer Service Rep, ranking was based on customer satisfaction, speed of resolution and availability.

● Handled Social media Gueries(Twitter,Facebook and Hello Peter).

● Provided training on new processes to different teams(SSA).

● Ran lost item audits.

Snooks, Southgate — Sales coordinator/Administrator February 2014 - September 2014

● Printing/typing documents.

● Arranging meetings.

● Sending out application forms to different Financial institutes.

● Finding clients.

● Advertisement via net or posters.

● Data capturing.

● Monitoring emails.

● Planning.

● Organizing.

● informing clients about our services.

ㅡ

Education

Tswelelopele High - Matric

January 2008 - December 2008, Itsoseng

Contact this candidate