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Customer Care Service Representative

Location:
Chicago, IL
Posted:
October 26, 2020

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Resume:

Health/Business professional with over five years of experience supporting

business solution, analyzing business and health operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve goals in your company.

https://www.linkedin.com/in/abdul-muizz-naeem-664a16188 Work History

08-01-2020-

08-27-2020

07-01-2020-

current

01/2020-

09/2020

CEC 1st hackathon finalist

CEC DePaul University, Chicago, IL

Worked in conjunction with a team of three people along with a mentor. The client fashion masks pro LLC needed a marketing plan in order to reach goal of selling 100 units daily and increasing market share.

Business/Financial Consultant Intern

CEC DePaul University/Sunshine Enterprise, Chicago, IL Provided financial/business consulting for various minority business and sectors in the south side of Chicago. Developed budgets and strategic plans for day-to-day operation. Identified improvements changes regarding key process for internal controls and accounting procedures. Devolved forecasting tools to analyze revenue, market capture, revenue variances, business pipelines and industry trends. Quantitative analysis and financial investments were conducted to minimize risk via portfolio along with maintaining development plans from relationships and regular networking for cohesive strategy implementation.

Research Analyst Intern

Strut Learning, Chicago, IL

Responsible for researching, analyzing, interpreting, and presenting data related to markets, operations, finance/accounting, economics, customers, and other information. Focused primary in Educational technology and academic research highlighting Social Emotional Learning techniques for ux/ui. Supported software testing and the QA team to ensure business requirements are fully satisfied. Maintained the backlog to ensure stories are groomed and prepared at least 1 sprint in advance for development. Translated project requirements to technical requirements. Included analysis of strategic project objectives to practical technical solutions. Gathered, documented wrote, analyzed, and validated business technical and functional requirements by extracting them from documentation as well as from representatives of cross functional business teams. Assisted managers with creation of financial proposals and reports. Maintain Muizz

Mian

Contact

Address

Skokie, IL, 60076

Phone

904-***-****

E-mail

adhbi1@r.postjobfree.com

m

Skills

Proficient using and

implementing Epic

software, managing

small- or large-scale

projects, and

networking. Highly

experienced with

Microsoft office,

regional database

management, and

project management.

Experienced with SQl,

SAS, Python, Azure,

Access and Tableau.

2018-11 -

2019-04

2019-11-

2019-12

accurate records of invoices, payments and transactions. Responded to potential and current client inquiries and requests for information and communicate their needs and expectations to appropriate personnel. Completed a variety of reports related to banking and investment transactions. While working in the research division headed the team of interns and coauthored proposals, articles, and academic papers relating to intrinsic, and extrinsic motivation relating to educational technology/SEL to be published in children psychology journals, and for future research.

Research Analyst Intern

UNF, Jacksonville, FL

Directed Independent Study under the supervision of Professor Charles Coughlin studying the Effect of

Gustatory, Visual, and Olfactory receptors on inducing Cephalic Phases through different Taste Receptors and Neurocognition.

Financial Accountant Clerk Intern

Elite Dental Partners, Chicago, IL

Part of financial, and accounting team operating

Imaging/Extraction Equipment, preparing batches of work by extracting assets and credits from data bases. Inputted data into the system while following standard operating procedures and client specific instructions for processing. Verified negotiability of checks through client specific software for processing. Re-associated images to corresponding invoices. Balanced/reconciled electronic and paper documentation. Analyzed information to determine accuracy and completeness of invoices and Account receivability Broad Book. Conducted non/routine research, reports, statistical analysis to recommend changes to ensure quality and productivity. Made judgment calls regarding routine duties but referred non- routine situations to the senior accountant. Ensured that all client and company guidelines are followed as related to operations, internal audit and security, and general practices. 2018-11 -

2019-04

Research Analyst Intern

UNF, Jacksonville, FL

Devolved health/business architecture using scope, process, alternatives and risks. Analyzed client's business requirements and process through document analysis, interviews, workshops, trainings, and workflow analysis. Conducted 5+ level of testing with functional, regression, user acceptance, integration, and

performance to verity client's needs. Communicated client's business requirements by constructing easy to understand data and process models. Provided input into developing and modifying systems to meet clients' needs and develop business specifications. Liaised between business and technical personal to ensure a mutual understanding of processes and applications. 2017-04 -

2018-08

Research Analyst Intern

P.O.R.L, Jacksonville, FL

Conducted over the phone surveys for a variety of

projects related to public issues using programming software to record participants data, crunch and

apply statistical analysis to data. Engaged client to gather software requirements/business rule and ensure alignment with development teams. Translate

stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams and training. Identify and reconcile errors in client data to ensure accurate business requirements. Draft and maintain business requirements and align them with functional and

technical requirements. Facilitate monthly meetings with clients to document requirements and explore

potential solutions.

2017-04 -

2018-01

INTERN

ADMINISTRATION & FINANCE OFFICE UNF, Jacksonville, FL

Assisted Vice President Shari Shuman and office

personal with secretarial duties, errands, bookkeeping, portfolios, and confidential internal

documents/memos.

2016-06 -

2018-09

CUSTOMER SERVICE REPRESENTATIVE

Gate Petroleum Company, Jacksonville, FL

Provided quality customer care and services from

operating the register, lottery machines and largescale vendor logs/stock. Along with working various shifts while training new employees and handled large

quantities of cash and operated the drop safe.

Education

2016-06 -

2019-04

Bachelor of Science: Biomedical Sciences

University of North Florida - Jacksonville, FL

2019-09 -

Current

Master of Science: Business Analytics

DePaul University - Chicago, IL

Volunteer/Leadership Experience

Shadow to Dr. Asif Khan

Medical director at 21st Century Oncology and UF Shand's Hospital observing doctor patient interactions, recorded notes and assisted in patient run down. I often marvel at the breadth of knowledge that Dr. Khan possesses and his ability to tap into it as he visits patients with a variety of ailments on any given day. The assortment of medical problems assessed stands in stark contrast to a specialty clinic, where the majority of issues are constrained to a particular area of the body and the physician's knowledge is less broad but more in-depth. Shadow to Dr. Ajmal Hamid

Attending at St. Vincent’s and UF Shand's Hospital observing doctor patient interactions, recorded notes and assisted in patient run down. I was able to ask questions, take notes, and learn more about the field of Gastroenterology. This was a wonderful experience because it provided me with direct patient contact and a vision of what a career in G.I medicine entails. Undergraduate Assistant M.A.S.S Clinic, Mayo and St. Vincents Since 2013 helping the greater Jacksonville community providing quality health care in health disparate communities with patient intake, registration, scheduling, vital intake, and patient outtake. Along with using Aetna softworks to assist onsite physicians with records, medical information, history and research. What struck me most was the sheer number of unique illnesses and diagnoses a doctor encounters on a day-to-day basis. Although there are certain cases, such as sore throats and sinus infections, that are seen and treated frequently, medicine is diverse. The patients themselves are culturally and economically diverse. The illnesses, how they express themselves uniquely in each individual, and the correct treatments are diverse. The actions and reactions of patients are diverse. As I shadowed a wide variety of physicians in medicine, I saw that I thrive on the fast paced, demanding, and intellectually challenging daily routine of a doctor. I saw the importance of non-verbal communication during interactions with patients and how body language plays a role in patient care just as much as spoken words. It was captivating to see how every patient brings with them their own story, a unique personality, and a diverse background that determines how advice is heard.

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