Amber Gladys

**** ***** **. ************, ** ****5 adhbhc@r.postjobfree.com 610-***-****

PROFESSIONAL EXPERIENCE

Workplace Services Lead June 2020—Present

DoorDash San Francisco Bay Area

• Owning workplace services and facilities operations including return-to-work preparations at the headquarters. General Manager (temporary) February 2020—June 2020 URBN Amis Trattoria Devon, PA

• Managed all food and beverage operations during COVID-19 pandemic including health and safety, facilities operations, event management, budget and employee relations including furloughs, scheduling, training and payroll. Workplace Services / Facilities Senior Manager (regional) May 2019—February 2020 Workplace Services / Facilities Manager Executive Briefing Center Manager April 2017—May 2019 Workplace Services / Facilities Specialist March 2015—April 2017 Medallia San Francisco Bay Area

• Managed workplace operations for all North America locations including San Francisco Bay Area and New York City.

• Developed, tested, and implemented the standard operating procedures for global employee and guest experiences.

• Trained and developed employees as a People Leader; Conducted performance reviews and shared feedback.

• Acted as primary contact for all vendor partners; Collaborated with procurement and legal teams to issue RFPs, award contracts, and manage the global procurement dashboard and operating budget.

• Oversaw all employee moves and space planning in partnership with team and site leads.

• Hosted new office opening events; Coordinated orders, logistics, and vendors for all workplace offerings.

• Collaborated with external partners and internal teams to produce all global events including meetings, trainings, employee events, holiday parties, and company meetings.

• Owned all Google Calendars for internal event spaces and social calendars.

• Piloted the company-wide food and beverage program in 2015; Sourced vendor partners, negotiated contracts, established service standards, and expanded programming to global office locations.

• Launched the first high-touch Executive Briefing Center experience for clients, prospects, and senior leadership.

• Managed the EBC calendar, coordinated speakers, and communicated sales metrics to the executive team.

• Partnered with Marketing to produce our annual customer conference, Experience, with 2000 guests in 2019.

• Owned the food and beverage vision, budget and execution for all meals and social events.

• Assisted with content development, speaker vetting, and breakout logistics.

• Partnered with IT to build and optimize a ServiceNow instance for managing global Workplace tickets and projects.

• Proficient in business tools including ServiceNow, Netsuite, Everbridge, Office Space, SpaceIQ and Google Apps. Business Events Lead February 2014—March 2015

Business Specialist October 2013—February 2014

Apple Greater Philadelphia Market

• Collaborated with Retail Business team on strategies for building enterprise sales pipeline and increasing revenue.

• Planned and facilitated customer-facing events including briefings, workshops and third party product spotlights.

• Facilitated new hire training and validated employee learning as a member of of the Mentor team. Front-of-House Manager April 2013—October 2013

STARR Restaurants Philadelphia, PA

Event Sales Manager Front-of-House Manager January 2009—April 2013 Acting General Manager June 2010—January 2011

Dave Magrogan Group East Coast

PERSONAL EXPERIENCE

OrgOrg Silicon Valley Chapter Head January 2017—January 2019 EDUCATION

B.A. in Advertising/Public Relations, Public Relations Option Graduated 2008 The Pennsylvania State University

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