KATIE SOBANSKI

Mount Pleasant, MI ***** C: 248-***-**** adhbgo@r.postjobfree.com

SUMMARY

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

SKILLS

File and records maintenance

Business operations

Customer service

Inventory management

EXPERIENCE

11/2014 to Current

CBRN Specialist and Supply Clerk

Michigan Army National Guard Kalamazoo, MI

Coordinated annual and semiannual planning and strategy meetings with Supply NCO to modify and develop operating procedures, equipment and techniques and research protocols for continued success.

Conducted normal and specialized tests to show behaviors and properties of gases, liquids and solids.

Formulated and tested product functionality to meet specified requirements and long-term success.

Reorganized warehouse, optimizing space and increasing productivity among soldiers.

Stored and handled chemicals properly according to safety data sheets and OSHA standards to minimize accidents and mishaps.

Processed paperwork related to supply requests, purchase orders and returns.

Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper places.

Assisted soldiers with special projects to learn new tasks while gaining additional responsibilities.

09/2019 to 03/2020

Home Furnishing Consultant

Art Van Furniture Mount Pleasant, MI

Discussed financing options, pricing and current promotional offers.

Suggested specific product and options in line with customer goals.

Asked open-ended questions to understand customer needs and style.

Assisted teammates and mentored new employees to deliver top-tier customer experiences.

Upsold customers on protection plans, warranties and coordinating products.

Calculated pricing quickly for various selections, including deducting discounts for current sales promotions.

Attended training sessions to build and enhance product knowledge and sales tactics.

Stayed up to date on store promotions, payment policies and security practices.

08/2018 to 09/2019

Store Manager

Subway Mount Pleasant, MI

Corrected operational discrepancies for stores by developing and executing process improvements.

Contributed to merchandising ideas at team sales meetings.

Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.

Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.

Counted cash drawers and made bank deposits.

Oversaw inventory tracking, management and physical inventory counts.

Hired, trained and managed team of 12 associates, including evaluating performance and enforcing disciplinary actions.

Processed shipments and maintained stock shelf organization.

Prioritized sanitation, safety and health standards in work areas.

08/2012 to 10/2018

Server

Soaring Eagle Casino & Resort Mount Pleasant, MI

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Operated POS terminals to input orders, split bills and calculate totals.

Arranged each place setting attractively, using clean, chip-free plates and utensils.

Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.

Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.

Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.

Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

EDUCATION AND TRAINING

06/2018

BBA: Business Management And Administration

Northwood University Midland, MI

Magna cum laude graduate

3.85 GPA

Dean's List Honoree Fall of 2017

President's List Honoree Spring of 2018

06/2017

Associate of Science: Business Studies

Mid Michigan Community College Harrison, MI

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