AYESHA JAGGERS

Las Vegas, NV *****

adhbgg@r.postjobfree.com

708-***-****

Authorized to work in the US for any employer

Assistant Front Office Manager

Wynn Las Vegas - Las Vegas, NV

January 2020 to Present

• Oversee over 2,000 rooms in a Forbes 5 Star rated high pressure environment

• Prepare necessary reports for executive meetings

• Assist front desk agents with escalated guest challenges

• Coach and develop front desk agents

• Assume Hotel Manager duties throughout the entire shift

• Prepare and execute all night audit procedures

Front Desk Guest Services Manager

Caesars Palace Las Vegas Hotel & Casino - Las Vegas, NV June 2018 to January 2020

• Oversee over 4000 rooms in a high pressure environment

• Compile and prepare necessary reports for executive meetings

• Support front desk agents with challenging guests

• Coach and develop front desk agents

• Manages Front desk, night audit, and concierge agents

• Provide management and agents with an effective sales technique program

• Assume the Hotel Manager duties during heavy departure and arrival times

• Act as the liaison between the security team and metro police Casino Sales Executive

Caesars Entertainment - Las Vegas, NV

June 2017 to June 2018

• Built and maintained relationships with a book of 1400 Caesars Rewards guests

• Made reservations, as well as applied appropriate player offers

• Created customized sales pitches to entice guests to return to CET properties General Reservations Agent

Caesars Entertainment - Las Vegas, NV

November 2016 to June 2017

• Reserved rooms, shows, and restaurants in a high call volume environment for 12 CET properties WORK EXPERIENCE

Real Estate Agent

Buzzer Real Estate, Inc. - Chicago, IL

April 2016 to October 2016

• Presented, rented, and sold units all over the city of Chicago

• Create ads on several marketing sites

• Interacted with at least 50 prospective clients daily Owner and Wellness Coach

A.M Nutrition - Burnham, IL

September 2014 to March 2016

• Owned and operated a nutrition cafe

• Managed a staff of 5, along with 40 clients

• Promoted healthy lifestyles, weight loss regimens, and emotional support

• Made and served nutritious shakes to 60 -100 people daily

• Created, led, and constructed exercise programs for up to 50 clients Property Manager

Rogers Empire LLC - Chicago, IL

March 2012 to May 2014

• Managed and maintained over 40 properties in the Chicago land area

• Interacted with the Chicago Housing Authority regarding tenant placement, late payments, evictions, and lease agreements

• Created leases, assisted evictions, and was on call 24 hrs daily including holidays and weekends

• Collected $15,000+ of monthly rent payments

High school or equivalent

• Business Management, Customer Service, Microsoft Office -Windows-Word-Excel (10+ years)

• Guest Service

• Front Desk

• Strong communication and problem solving; Team building and training; Strong people skills; LMS and HOTSOS (4 years)

• Customer Service

• Hotel Experience

• Microsoft Office

• Excel

• Supervising Experience

• Microsoft Word

• Microsoft Outlook

EDUCATION

SKILLS

• Time Management

• Hospitality Management

• Computer Literacy

• Property Management

• Office Management

• Management

• Administrative Experience

• Night Audit

• Payroll

• Event Planning

• Operations Management

• Budgeting

• Events Management

• Marketing

• Team Management

• Strategic Planning

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