RON ZORN B.S.Cp.E.

COMPUTER ENGINEER

Home 720-***-****

Cell 720-***-****

adhbfj@r.postjobfree.com

SECURITY CLEARANCES: DOE “L” (Dept. of Energy),

Secret (Dept. of Defense) (Interim)

SUMMARY OF QUALIFICATIONS:

Senior IT Leader and recognized industry expert on Project and Requirement Management/Software Configuration/Build & Release/Product Test/Software Development Process and Tools, with extensive skills in performing on software technology projects in all phases of the software life cycle (from concept to implementation and maintenance). Areas of specialization include: system/software design, development and maintenance, process development and evaluation, artifact traceability, process efficiency and automation, automation and in-depth knowledge of industry standards for product development process and control; application and software lifecycle implementation, build and release management and quality assurance.

PROFESSIONAL EXPERIENCE:

7/2008 – Present – AT&T, Cricket Communications,

Zorn LLC (Consulting)

Senior Application Lifecycle Management Tools and Process Engineer & Manager

Technical lead directing fast-paced distributed development team, customization, and support of in-house SaaS implementation of Microfocus Project and Portfolio Management (PPM) system serving over 20K users in large telecom company.

Automated CI/CD activities using Jenkins pipeline-initiated Linux system level scripts to migrate code releases through development, QA, and staging systems for Agile and waterfall-based processes, with the final goal of a single point deployment capability achieved, saving hundreds of man/hours per release.

Assisted in debugging and coding automation and microservices and system software written in Java, Javascript, SQL, PL/SQL, C/C++, Ruby, Ruby on Rails, as well as other object oriented coding languages in peer review and development role during production lifecycle.

Responsible for technical configuration, roll-out and administration of Computer Associates Clarity PPM system for entire Enterprise Project Management Organization, as managed via iTrack Jira issue tracking system.

Utilized SQL scripting to drive reporting and customizations of PPM database-centric portion of third-party and local designed APIs. Developed Bash, shell, Groovy, Python and related scripts to automate process improvements, simplifications and quality control for Network Engineering and Operations organization.

Developed and rolled out fully automated deployment system for monthly release of team’s development work from Codecloud based GIT repositories through build, unit test, smoke testing, and deployment activities with minimal to no manual interactions necessary, reducing man/hour costs of releases from over 100 man/hours to less than 6 man/hours per release. Which in turn enabled team to move from quarterly to biweekly release schedule.

Designed and implemented automated processes, notifications, capacity & demand, executive dashboard reporting and financial reporting of all projects within the PPM toolset

Grew a small team of engineers focused on support and automation of all EPMO centric tools, such as Clarity, DOORS, Sharepoint and Quality Center.

Acted as vendor management lead and point of contact for all EPMO tools and their support teams.

Responsible for consulting services on all IBM Rational Application Lifecycle Management products including Synergy, Change, DOORS and their related integrations, i.e. DOORS-QualityCenter, and Change-QualityCenter .

Designed and implemented full SDLC from Project Initiation through post-production maintenance, in nationwide telecommunications carrier.

Led team of architects and developers to investigate and develop Proof of Concept projects within Azure and AWS public cloud-based replacement for internal cloud implementation of PPM (SaaS) solution used across several organizations.

Designed and implemented process and systems utilizing Rational DOORS and integrated tools to enable Requirement re-use and automated traceability for Enterprise Project Management Office.

Designed and automated compliance reporting to verify full traceability from high-level requirement, to low level system requirements, test cases and code changes.

Responsible for defining and rolling-out full set of processes to support SDLC, including change management, asset maintenance and security, quality assurance, development and tiering available dependent upon project size and priority.

Designed and implemented full integration between Rational DOORS and HP Quality Center to ensure full traceability and reporting between departments guaranteeing adherence to FDA requirements within major healthcare leader.

Responsible for acceptance and adoption of implementation, to ensure full corporate compliance.

Tool services include installations, upgrades, implementation, training, evaluation and analysis, and tool customizations.

Full Application Lifecycle Management (ALM) Process analysis, implementation, improvement and automation.

CMMI and ISO 9000 type informal analysis and evaluations.

Responsible for ensuring SOX, FCC and FDA type audits passed with respect to project development business units.

Create and conduct customized training sessions as well as automation and process definitions related to ALM.

11/2004-7/2008 – Beacon Associates Inc. Bel Air, MD

Consulting Senior Software Systems Engineer

Responsible for consulting services on all Telelogic configuration management products including Continuus/CM/PT, CM Synergy, Change Synergy,

Designed, Implemented, Documented and Automated full Distributed Software CM System in Unix (HP-UX) along with necessary training material, to allow full realtime collaboration between GE Aircraft and two prime subcontractors on software development for a new jet engine.

Implemented Telelogic services include installations, upgrades, implementation, training, evaluation and analysis, and tool customizations.

Full Application Lifecycle Management (ALM) Process analysis, implementation, improvement and automation.

CMMI and ISO 9000 analysis and evaluations including detailed CASE tool roll-out plans.

Responsible for numerous client Telelogic system administration activities.

Also conducted consulting services for Telelogic DOORS requirements management software.

6/2006-7/2007 – Raytheon Missile Systems (RMS), Tucson, AZ

Principal Software Engineer, Software Configuration Management (SWCM), Advanced Programs, Software Configuration Management Tools Subject Matter Expert

Managed Software Configuration for several projects within Advanced Programs where I was responsible for the tailoring of SWCM related duties depending upon the tier level of the individual project effort.

Managed release of the products including version documentation, change control and validation information for full audit purposes.

Implemented and maintained helpdesk function for entire SWCM group within RMS which consisted of over 50 SWCM representatives who in turn supported several thousand developers on over 100 SWCM databases.

Designed, Implemented and Automated an intra-corporate software development synchronization system capable of maintaining software code synchronization between development groups within RMS and development groups outside Raytheon which utilized different toolsets for their code repositories.

Built, troubleshot, and maintained code build between multiple language code base, c++, Java, Javascript, bash, etc, synchronization and report automation for two advanced programs needing code synchronization between unclassified and classified systems.

Acted as SWCM Tools Subject Matter Expert (SME), and as such became final response for SWCM Tool related problems and special projects. Held role as representative in Center level Change Control Board projects and activities as well as being lead support resource for SWCM Tools related issues throughout the Raytheon Corporation.(not limited to Missile Systems).

Led special projects that redefined the Change Management standard package to be incorporated by all programs, redesigned and implemented the second iteration of the internal helpdesk solution for SWCM and related issues, and assisted in the defining and implementation of a team of highly trained SWCM professionals dedicated to urgent issue resolution and accelerated project completion related to Telelogic Synergy tools. As Tools SME, acted as Raytheon liaison to Telelogic with respect to the future of the tools and their capabilities, in order to be sure that Raytheon needs were addressed by the vendor’s development groups.

Designed, created and implemented a specialized Tools portal interface to maintain a fully searchable database of information regarding all in-house developed tools and data-sets. These tools to be version controlled, and access to them will be monitored, documented, reported and authorization controlled (if required), through a single system based on Telelogic Change Synergy.

Worked with several groups distributed across the entire Raytheon corporation in an effort to standardize SWCM related processes throughout the corporation.

Contributed in GEIA standards definition body in the definition and revisioning of key government developed Configuration Management standards as they apply to Software Development and Release.

1/2004-6/2006 – Bose Corporation, Framingham, MA

Manager, Automotive Division, Software Configuration Management & Project Change Management

Defined, Implemented and maintained Telelogic Synergy/CM based source code management system for new project team of over 100 project members.

Created and implemented a full CM system backup process and infrastructure to ensure < 10 minute recovery and failover for all development databases.

Defined and implemented change control procedures related to all Automotive division software releases. Automated all build and release steps for software products within my control via scripting and cgi based web enabling of tools.

Organized and implemented division centric build and release server that allowed all project teams to create full releases including product deliverables and documentation, release notes and issue tracking reports from a single web front while maintaining strict control over the actual build environment and toolset.

Defined, Implemented and maintained change control procedures for Requirements management for entire division. Administered and supported the Telelogic DOORS infrastructure for the Automotive department’s product lines.

Defined and implemented all new change control procedures and project documentation hierarchies for Automotive based projects.

Defined and implemented secure methods to allow collaboration between Bose and its vendors and customers to allow full realtime cooperation from the Requirements Management level through the Issue tracking and into the Source code control levels with little or no impact on the actual development teams from either company.

Managed the migration of development teams from CVS centric development to Synergy/CM.

Defined and managed full baseline audit process and procedures for all product software lines in the department.

Defined and implemented the pilot installation of Synergy/Change into the largest product group within Bose to detail how it would best serve the entire corporation. This included non-software subgroups as well as the software development portions of the product.

Implemented and maintained the DOORS-Synergy/Change integration to be utilized for change management of the Requirements, Customer request and Product testing aspects of the pilot product group.

Acted as liaison between Bose Corporation and Telelogic regarding all issues related to the Synergy/CM, Synergy/Change and DOORS, product and training. Managed all Telelogic related proposals and projects as main point of contact.

Participating member of the Telelogic Leadership Council.

Defined and implemented distributed development environments for all Bose Corporation division needs.

Managed security initiative with respects to Telelogic products and their role in the corporate infrastructure, including full third party security assessment of the tools and mitigation of resulting issues.

Created and grew team of build and release managers supporting all automotive product development project teams.

Designed and managed implementation of full web based automated build and release application for developers and managers to access centrally controlled build system.

Performed CMMI gap analysis for several product teams which included compiling suggested plan of action to remedy issues.

9/2000-1/2004 – LongBoard, Inc. San Jose, CA

Manager, Software Configuration Management & Product Test

Implemented and maintained a distributed Configuration Management system for 50+ developers geographically spread across the US, as well as a team of test engineers located outside of the country.

Configured and controlled synchronization between two separate code archive databases located in the main offices. Managed all build and release operations from development to test and beta teams for all products.

Designed and implemented first pass review of build issues resulting from automated build system to identify suspect root-cause to provide for code corrections in object-oriented C, C++, Java software supporting SIP based stack implementation of carrier level .

Created and conducted developer training of CM system using Continuus CM(Telelogic CM Synergy) as source control tool, as well as Continuus Web Change Synergy(Telelogic Change Synergy) to track issues and enhancements.

Automated all build procedures to occur at least on a nightly basis and published results and logs via the internal website for all developers to access.

Created and managed architect council on system level changes to the code.

Controlled all third party development tools (i.e. compilers, libraries, etc), as well as actual development environment.

Prepared positions and tasks for team of four development support engineers.

Interfaced with product management team to identify immediate needs for each release from a development perspective.

Implemented and automated all issue tracking as well as other engineering centric reports required by upper management.

Managed and grew QA team of engineers tasked with full black-box and white-box testing of in-house developed VOIP solution with full code coverage, high availability, and load test requirements.

Lead full automation of Product Test department procedures from handoff from development through testing and into report creation of test results. This automation improved the time from handoff to test-complete from 36 man-hours to 4 man-hours.

Acted as liaison between development and test to initiate and carry out very short development cycles. Instituted process to utilize short full system build cycle to execute relatively immediate response times for drastic issues in the test lab.

Initiated process to automate entry criteria test suite for product test lab, reducing full QA initiation on new builds from over 20 man/hours to zero while maintaining or improving quality levels and throughput

Evaluated and provided design improvement specifications to increase product portability, decrease build time and enable subsystem level patch capabilities.

Evaluated, defined and documented all processes for engineering department in effort to achieve ISO 9001:2000 certification. These processes included all functions of Development, Configuration Management, Technical Support, Customer Support, Product Test, Interoperability Test and Technical Publications.

9/1999-9/2000 – Xircom Inc. Thousand Oaks, CA

Sr. Software Engineer-Configuration/Build Management

Implemented and Managed Configuration Management team. Responsible for the management of software control environments and tools.

Configuration and Build Management of all software projects delivered with company’s products. Manage PVCS environment over Windows NT/98 and Unix systems. Implemented I-net (web based) portion of PVCS used for remote development.

Developed tools and scripts to automate building and release of software products. Responsible for control and maintenance of all third party software licenses used in software engineering department.

Designed structure and tools to achieve full cross-reference capabilities for software tracking between several departments utilizing different tracking software products.

3/1998-9/1999 – QAD Inc. Carpinteria, CA

Software Engineer/Development Systems/SW Configuration Management

Responsible for software control, build environments and tool set implementation used for the development and maintenance of the company’s flagship products. Software control environment consists of the Continuus suite of products (Configuration Management (CM), Problem Tracking (PT), Distributed Configuration Management (DCM), Object Make (OM)), the development/maintenance environments consist of Progress and Oracle databases, custom tools, and C++, Progress, Java, Perl, Tool Control Language source code.

Developed extensive Korn shell scripts to assist in maintaining the existing RCS software control system and to aid in the porting of the software and applicable change data to the Continuus suite of products.

Trained various development teams in the use of the CM and Build environments.

Performed system analysis of the company’s development environment requirements for each ‘new’ product release, and implemented custom tools/development beds as required.

1997-1998 – GTE Data Services, Tampa, FL;

Computer Engineer

Configuration and Source Code Control Manager for several projects (each from to 2 million lines of code) on Continuus/CM software over different platforms (Solaris, HP-UX, AIX, NT).

1996-1997 – Sandia National Laboratories, Albuquerque, NM;

Computer Engineer

Member of Software Engineering group involved in the Development of “Sierra Code Management System”

Responsible for the design, implementation and maintenance and management of a concurrent source code repository.

1988 to 1996

Zorn Consulting, Albuquerque, NM; Las Vegas, NV

Owner and manager of a full service computer consulting company responsible for the design and installation of microcomputer systems, network and software for business and personal use.

Clients included individuals and small businesses

1986-1996 – University of New Mexico, Albuquerque, NM

Teaching Assistant for UNM students in Math, Physics, Circuit Analysis, and Programming.

Project Manager for Software Engineering team responsible for the Research and Development of telecommunications and network systems. The initiating corporations purchased the resulting products from the R&D effort for commercial resale.

1989 – Department of the Interior, Albuquerque, NM

Digital Cartographic Entry

Digitized and verified cartographic research information needed for updating of government land surveys.

1986 – Sandia National Laboratories, Albuquerque, NM

Technical Assistant in testing and programming of data recovery and handling systems in FORTRAN and C.

Responsible for the accuracy of pertinent data collection. Received a “Q” security clearance from the Department of Energy.

EDUCATION:

B.S. Computer Engineering

University of New Mexico, Albuquerque, NM

Serena (PVCS) Version Manager Administration

Serena (PVCS) Dimensions Administration

Serena (formerly Merant) University

Synergy/CM (Telelogic) Administration

Synergy/Change (Telelogic) Administration and Customization

Synergy/CM (Telelogic) Build Management

Synergy (Telelogic) CM and Change Customization

Telelogic DOORS Usage and Administration

CA Clarity PPM Business Administration

CA Clarity PPM Reporting and Architecture

HP Project & Portfolio Management Toolset Management & Customization

HP Application Lifecycle Management Toolset Management & Customization

Lean Six Sigma Practices(green belt) – Bose Corporation

Lean Six Sigma Practices(green belt) – Raytheon Inc.

Lean Six Sigma & DMAIC – AT&T University

Managing Agile Development – AT&T University

Migrating Infrastructure to the CLOUD – AT&T University

Microfocus Project and Portfolio Management Toolset Management & Customization

Microsoft AZURE fundamentals – Microsoft Education

Managing Resources in AZURE – Microsoft Education

Building Microservices with CDP & Microservices at AT&T – AT&T University

Ruby on Rails – Fundamentals – AT&T University

Javascript Essentials – AT&T University

Web Services and XML – AT&T University

TCP and Transport Layer Protocols – AT&T University

QoS in IP Networks – AT&T University

Migrating Infrastructure to the Cloud – AT&T University

Test Driven Development (TDD) – AT&T University

Deploying with Docker – AT&T University

Big Data fundamentals – AT&T University

INDUSTRY APPOINTMENTS:

Former Member Bose Corporation Software Engineering Process Improvement Group – 02/2004 – 07/2006

Telelogic an IBM Company Leadership Council – Member – 03/2005 – Present

Telelogic an IBM Company User Group Conference Executive Advisory Board – Appointee – 02/2006 – Present

Association for Configuration and Data Management – Published Member – 10/2006 – Present

Government Electronics & Information Technology Association (GEIA/ANSI) – Contributing Author/Member – 10/2006 – Present

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