CURRICULUM VITAE

OF

Candice Megan Meyer

PERSONAL DETAILS

NAME : Candice, Megan

SURNAME : Meyer

DATE OF BIRTH : 09 August 1988

ID NUMBER : 880-***-**** 080

GENDER : Female

RACE : Coloured

NATIONALITY : South African

RESIDENTIAL ADDRESS : 127 Ridge Road

Boksburg

Gauteng,1459

POSTAL ADDRESS : P O Box 16044

Gelvandale

Port Elizabeth

6016

TELEPHONE NUMBER : 082-****-*** / 082-****-***

HOME LANGUAGE : English

HEALTH STATUS : Excellent

CRIMINAL OFFENCE : None

RELIGION : Christian

LICENSE : Code 08

EMAIL ADDRESS : adhbbd@r.postjobfree.com

EDUCATIONAL QUALIFICATIONS

HIGH SCOOL ATTENDED : Kingsridge High School,

King William’s Town

HIGHEST STANDARD PASSED : Grade 12

SUBJECTS :

●English, HG

●Afrikaans, HG

●Home Economics,HG

●History, HG

●Computer Studies, SG

●Travel & Tourism,SG

COMPLETED : National Diploma-Tourism Management

: BCOM Honoures- Tourism Management

YEAR : 2007-2010

UNIVERSITY : Nelson Mandela

University

COURSE : Technical Financial Accounting

YEAR : 2017 (3 months Module)

Completed Module: Payroll and Monthly SARS

PRIVATE INSTITUTE : Damelin

HOBBIES

Physical Training and Reading

PERSONAL ABILITIES

* Excellent communication skills- Verbal and None-verbal is an eliminate communicated and learned as all people in the

workplace is different and how you approach this area is critical.

* Team Player-Gaining InSite in understanding your team and how they better your working space and use their skills and

abilities for assist a future vision.

* People’s person- Showing care and understanding we are all human-beings.

* Very well organized and efficient- In this area I believe that an organized space and efficiency opens doors for preparation.

* Problem solver- Assisting those in need is also a dynamic needed in all work spaces.

* Work independently- Time is so important and gaining that understating enables you to realize that. Working within your own

time frame opens an arena of independency and trust.

* Fast Learner- A new space and environment opens doors to learning, learning is constant and should not end.

* Dependable and Reliable- To become dependable and Reliable takes strength and the ability to know that your skills and

abilities and be used for good.

* Positive thinker- I consider a positive mind to be ideal in a space of uncertainty.

COMPUTER SKILLS

Microsoft Office, Nightsbridge Reservation System, Cloudbeds Reservation System

EXPERIENCE

No

Employer

Capacity

Duties

Certificate

1

2

3

4

Castle Lodge Bed and Breakfast -Boksburg, Gauteng

Mpekweni Hospitality Group

Blue Bay BnB

Cahaya Leisure (Nerom)

Previously known as Cascades Leisure Group

Pegasus Hospitality and Marketing:

(3 Properties)

Lodge on Main Guest House,

Cape Flame Guest House,

Koffylaagte Game Lodge

General Manager

(02.09.19-Current)

Guest House Manager

(12th February 2018- 31.08.19)

General Manager

(1st January 2017- 15th June 2017)

Reason for leaving:

Retrenchment

Marketing Assistant

Date: Feb – Dec 2012

Duty Manager and Game Lodge Reservations

Date: Dec 2012- Jan 2013

Guest House Manager and Conference

Coordinator

Date: Feb 2014-31st December 2016

Lodge on Main became under new

Ownership 2014 in November. Lodge on Main therefore was no longer under Pegasus Hospitality

Nothing changed in Employment as Guest House Manager.

General Manager

Duties include:

●Client and guest focus

●Analyse situations for the best possible outcome.

●Reservations and Reception standards to be met

●Staff Management. Totalled 10

●Follow disciplinary procedures as required

●Ensuring all staff have contractual agreements in place

●Ensuring that all staff follow daily attendance registers.

●Weekly and monthly rosters setup

●Submission of weekly wages and monthly salaries

●Submission of weekly income (petty cash) and expenditure (credit card, petty cash, monthly expenses)

●Ensuring the establishment is of the 4 - star standard in the departments of Housekeeping, Kitchen, Dining room and Reception.

●Doing a maintenance analysis and ensuring all equipment is in working order.

●Administration duties carried out

●Daily problem solving and endurance

●Relationship building and understanding the ability to accept criticism

●Staff growth and productivity is essential in the establishment.

●Understanding that all people are different and customer satisfaction is important.

●Gathering data and doing a weekly and monthly staff brief to what is expected and required.

●Structure changes as needed

●Introducing new policies and house rules

●Communicating data and staff analytics to the owners

●HR – Staff disciplines, Submissions to Bookkeeping

Guest House Manager

Duties include:

●Management: front of house, reception, guest liaison,

Management accounts; (outstanding and payments needed), constant follow-ups with clients and ensuring payment is made.

●Management: housekeeping and maintenance

●Management: Marketing (liaison with the Sales Manager with regards to marketing the guest house: specials, online platforms, events, corporate and leisure clients.

●Management: Administration

●Staff Management: 3 house keeping, 1 gardener

●Management: reservations, and future bookings

Cahaya Leisure- General Manager

Duties Included:

●Managing Reception, Housekeeping, Maintenance, and Daily Operations of the business

●Reception duties

●Bookings and Reservations monitoring

●Marketing and Sales- Online platforms, specials loaded.

●Database updating

●Report to the owners regarding the financials

●Name change details seen to

●Rosters for reception and housekeeping

●Rooms monitoring

●Staff training

●Outstanding accounts monitoring and payment follow-ups

●Guest Liaison and Yield Management

●Expenditure Monitoring

●Request data and follow-ups from accounts

●Daily to weekly Marketing follow-ups from the Operations Department

●Managing the 6 Apartments that form part of the 11 rooms of the guest house. As well as formed part of the Body Corporate.

Starting Position at Pegasus Hospitality

Marketing Assistant

Duties:

Marketing Assistant for 3 Properties Namely:

Lodge on Main Guest House, Cape Flame Guest House & Koffylaagte Game Lodge.

Search Engine Optimization allowed a unique understanding of where individuals go to identify potential accommodation; therefore it was important to establish which websites would be the ideal avenue to be listed on.

Following the above I was required to connect with these website listings and add the properties to these sites by, loading pictures, adding specials, seasonal rates, detailed information and all necessary marketing opportunities to boost our properties to becoming on the first page of the search.

Websites included: Booking.com, Travelground, SA Venues, Airbnb, NMBT, SA places, Safarinow, Sleeping-out, Travelground, as well as Where To Stay. (Just to name a few)

Marketing Administration: Provided an environment where meetings were arranged for the Marketing Manager with clients.

1.Brochure Management - Specials placed in brochures for distribution, ensuring all properties have enough brochures.

2.Understanding of the Grading Process and Procedures.

3.Functions and Events Marketing: Connecting with event and function organizers in aid to provide accommodation and market the properties.

4.Liaison with reception in aid to identify where bookings are coming from to understand which marketing platforms are working.

Exhibition: Exhibition Venues

1.Walmer Park Shopping Centre, Kirkwood Wildsfees, Anibrandsfees and the Herald Urban Run.

2.With the Exhibitions it allowed property exposure and client communication for the properties under Pegasus Hospitality. We grew the company database and connect with people and future clients.

As Marketing Assistant I attained knowledge in understanding the product and how the best way to promote the product aids in bookings and income further to boost revenue.

Promoted to Duty Manager and Central Reservations within the same company:

Cape Flame Guest House

Duties:

1.Checking Guests in/out and processing payments cash or card as needed.

2.Inventory stock taking

3.Serving breakfast/Dinners and assisting with preparation.

4.Weekly reception and weekend shift work as Rostered.

5.Room checks done on a daily basis.

6.Seeing to guests needs

7.Responding to calls and emails

8.Worked on Nightsbridge, and Microsoft Office

9.Handling and reporting complaints

10.Filing and Petty Cash Handling

Game Lodge Central Reservations (Koffylaagte Game Lodge);

Duties:

Central reservations for the Game Lodge required:

Enquiry answering on email and telephonic bookings made and received on the Nightsbridge booking system.

Working closely with the Game Lodge Managers and sent the weekly bookings reports, invoices and necessary details needed regarding guest correspondence to prepare for guest arrivals.

Confirmed bookings and followed up with clients.

Advised the Lodge Managers of any changes relating to the bookings

Client follow-ups

Game Lodge outstanding accounts

Promoted to Guest House Manager and Conference Coordinator within the same company

Guest House Management

(Lodge on Main Guest House):

Duties:

Central Reservations for the Game Lodge under Pegasus Hospitality continued as Guest House Manager for a period.

Reception Duties: Bookings made on the Nightsbridge booking system, enquiry and query answering, follow-ups both telephonic and email, handling complaints, petty cash, filing and administration. Outstanding Accounts handling. Preparing the monthly file.

Conference Management, Revenue and Occupancy Monitoring, Updates of internet listings (sites) that the Guest House is listed under, client communication and liaison for the Guest House and Game Lodge, continuous staff communication and order.

Working together with Marketing and Operations in identifying ways of increasing occupancy, keeping our Head Office updated with Guest House and Game Lodge relations, ensuring the Guest House is always in good shape.

Staff Management:

Staff Training

Discuss guests protocol

Carry out discipline procedures if needed

Staff meetings carried out in aid to inform of new developments and proposals

Staff given opportunities to express feelings, concerns and highlights

Any leave taken or untaken is seen to

Ensure sign in or out schedules are monitored and maintained

The above is carried out to double payroll for wages, salaries and overtime

Encourage team work

Identify strengths in order to ensure encouragement and productivity within the work place.

Listening to staff and engaging with them

Staff growth and exposing them to other departments in order to educate and empower them.

Prepare staff extensively for tasks needing completion

Operations Management:

Monitoring Daily Operations

Monitoring the system 2 weeks/1 week making allowance planning

Roster Setup and changes made upon request

Staff encouragement

Stand-in when needed

Reporting to Head office with reports, revenue monitoring

Marketing Analysis and Sales

Capturing data and client base

Ensuring the Customer Service standard is kept.

Attending to outstanding accounts

Monthly file setup and submission to Headoffice

Maintenance report requests and handing a report to Headoffice.

Not over-looking customer complaints

Housekeeping Management: Rooms Division

Staff Management – Daily room checks

Update room check-list

Bedding and linen checks

Spring clean schedules setup

Inventory stock take

Ensuring that if guests need double rooms that it is prepared accordingly and house keeping staff be notified

Prepare the arrival board the day before ensuring house keeping staff is prepared when they arrive in the morning

Order more linen if needed

If more staff is needed communicate with

Housekeeping meetings- listening to grievances, and highlights.

As Guest House Manager, Problem Solving and Team Building Management are areas I found important. Facilitating staff meetings, staff concerns, positive workmanship and growth addition to the above are spaces I grew into and understood that those areas form part of a business.

Events/Functions

And

Conference Coordinator

(Lodge on Main Guest House):

Duties:

Constant and continuous client liaison whether telephonic or emailing together with offering hospitality services allows open communication with clients.

From the first enquiry received to the day of the conference and proceedings and the point of completion was the role I played to ensure it was a successful day.

Company feedback based on client experience is important as it allows facilitator feedback opinions and room for growth being important in all organizations as was asked after each session.

Communicating with staff on a schedule sheet

The schedule is sent to clients a few days before the conference and place in the canteen are for all staff to see and ensure a smooth flow of the day.

Hiring of additional equipment if needed.

Coordinating staff for conference preparation, Food and Beverage Management, Conference room setup, ensuring all equipment is in working order, seeing to the arrivals on the day of the event or conference, making contact with the facilitator on arrival, showing the facilitator how all equipment works and where all meals will be served.

Food and Beverage Management

Costing Monitoring

Stock take and Purchasing

Menu Designing- Platters, 3 courses, 2/3 courses, sweet treats

Cutting Costs where needed

Understanding the clients requirements

Communicating with Clients with regards to changes

Identifying the Beverage need and monitoring expired drinks

My daily duty as Conference Coordinator allows me to establish a relationship with current clients and future clients. Ensuring return business

Administration Duties Include:

●Reception Duties

●Filing and invoicing and ensuring these processes in place are adhered to.

●Scanning documents and signing for packages

●Emailing (Microsoft Outlook and Mozilla)

●Printing documents

●Preparing documents for Head-Office

●Ordering goods needed

●Meet deadlines

●Ensuring productivity

●Establishing and ensuring all staff maintain a professional standard.

●Receiving Parcels and making payments

5

Nelson Mandela Bay Tourism/NMMM

Nelson Mandela Bay

Tourism/NMMM

Experiential Training

(02/2009-09/2009)

Experiential

Training

(02/2009-09/2009)

Experiential Training

(02/2009-09/2009)

Tourism Membership section-Administration

(filing; receptionist duties, minute taking at meetings, etc)

Assisted in the Local Tourism Expo

Assisted during the 2010 FIFA Soccer World Cup

NMMM

Played an assistant role to the Tourism Department at the Municipality. Key performance roles were to contact delegates for meetings, administration, book venues, work hand in hand with NMBT to attain over all success of a project.

6

Truworths (Greenacres)

Casual – Weekends

Cash Desk Consultant

(11/2007-2013)

Cash desk consultant

Duties:

Serving clients positively as a cash desk consultant was a role I played on a daily basis. Ensuring the processes were followed and paperwork (dockets) completed successfully when the shift is completed. Work in a team to attain target specified by Management.

Administration completed when required by Management by ensuring dockets are placed in order, packing various packages received on delivery and answering telephonic enquires when needed.

REFERENCES

1. Mrs Irene Stander

TRUWORTHS

041 – 363 1108

2. Mrs Carleen Arends

ECONOMIC DEVELOPMENT AND RECREATIONAL SERVICES

041 – 503 7513

3. Ms Reuann Smith

NELSON MANDELA BAY TOURISM

041 – 582 2575

4. Mrs Zita Van der Sandt

Pegasus, Group Operations Manager

084-****-***/ 041- 583 3666

5. Fareed Fakir

Cahaya Leisure-Nerom Pty Ltd (Previously known as Cascades Leisure Group)

071*******

adhbbd@r.postjobfree.com

6. Blue Bay BnB - Colin Whitehead (082*******)/Nicolette Whitehead (072*******)

Contact this candidate