Customer Service Sales

AN Alyssa Nava

812-***-**** E: adhbay@r.postjobfree.com

Newburgh, IN 47630

PROFESSIONAL

SUMMARY

Hardworking Client Services Representative with 2.5 years of experience working as a customer service specialist and lead supervisor. Trained in customer relations and record keeping with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

SKILLS Telephone etiquette

Excellent written and oral

communication

Customer Relations

Good listening skills

Recordkeeping strengths

Multi-line phone talent

Money handling abilities

Quick Learner

WORK HISTORY CUSTOMER SERVICE SPECIALIST 02/2020 to CURRENT Dick's Sporting Goods Evansville, IN

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Directed customers to appropriate departments for additional support. Handled day-to-day customer contact via phones, face-to-face, and online orders.

Processed transactions in payment forms of cash, debit/credit card, and checks.

LEAD SUPERVISOR 08/2017 to 09/2019

Premier Tanning Salon Newburgh, IN

Responsible for opening and closing operations

Trained new employees until they were able to perform their job a the expected level of satisfaction.

Handled payments to the salon and made sure all money was accounted for whenever opening and closing the store.

Tracked percentage of sales from day to day business hours. Delivered superior customer service in every interaction and skillfully resolved conflicts.

Built strong relationships with clients by following up on previous purchases and suggesting new products.

Filed customer paperwork to comply with record keeping expectations. EDUCATION High School Diploma 05/2017

Castle High School, Newburgh, IN

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