KATHERINE MOORE

Hill AFB, UT, *****

608-***-**** adhb4u@r.postjobfree.com

https://www.linkedin.com/in/katherine-moore-754058b7/ OPERATIONS DIRECTOR

Director and Air Force Veteran with a Secret Security Clearance and over 7 years of proven experience in management, military operations, defense, leadership, training development, and project management. Possesses a comprehensive background in marketing, journalism, customer relationship management, and competitive analysis. Adept at conducting safety compliance audits, quality assurance inspections, and data analysis with property and equipment valued over $90M.

• Operations Management

• Process Improvement

• Policy Implementation

• Organizational Leadership

• Training Development

• Market Research

PROFESSIONAL EXPERIENCE

FLT Academy Woods Cross, UT 2018 – Present

Director of Education

Director of Education for a professional flight academy partnered with SkyWest Airlines offering Flight – Crew Lead Training, a wide array of certifications, and quality flight instruction. Developed Customer Relationship Management

(CRM) database for 300+ employees enabling systems to be 100% accurate for FAA guidelines and certifications.

• Led 3 departments with a 200% increase of productivity in Quarter 2; established corporate resource requirements and evaluated performance against plans and milestones

• Managed the FLT Academy program delivery and development in an effective, efficient manner and within established budgets and timelines

• Spearheaded staff training, meetings, and supervisory conferences; provided knowledgeable explanations about a variety of aviation topics and related subjects

• Directed and coordinated all FLT Academy program activities, including programming, administration, contract support, and site management

• Conducted staff meetings and briefings; created periodic special reports concerning monthly training program activities and flight schedules

• Served as mentor, role model, and counselor for FLT Academy programs; ensured all programs maintained educational quality standards and FAA guidelines

• Delivered and facilitated personalized student training experiences and curriculum content in an immersive environment; implemented program policies and procedures United States Air Force Various Locations 2012 – Present Air Flight Equipment Operations Specialist

Combat Survival, Evasion, Resistance and Escape (SERE) and Water Rescue instructor. Assembled, maintained, fit, troubleshot, repaired, tested, inspected, and determined serviceability of a wide variety of aircraft survival and flight equipment.

• Managed daily tasks, work schedules, and professional development for 15 employees; validated over 1,000 inspection records in the Aircrew Life Support Management System

• Established and enforced policies and standards for organizational readiness within a 300 person organization maintaining a combat readiness by 75%

• Instructed survival tactics, encompassing both heavy and fighter concepts; conducted search, rescue, and combat survival training with domestic and international personnel

• Managed $10M budget that supported an operational program; developed and directed operational and quality assurance procedures meeting Department of Defense program guidelines KATHERINE MOORE PG. 2

VCI 2016 – 2017

Vice President of Development

Department head liaison; integrated accounts to satisfy daily, weekly, and monthly deadlines.

• Managed a network of national accounts; maintained digital, web, and cellular creative to fulfill 13 car groups and 37 independent accounts equating to over $2M in yearly revenue

• Developed analytics systems to provide territory and competitive analysis

• Cultivated and organized all proposal completion with various internal departments; streamlined assorted items for project management and sales teams

The Williston Herald Williston, ND 2014 –2016

Reporter

Diverse writer covering groundbreaking news in the Bakken Oilfield. Generated and produced copy for daily newspapers with a 55,000 – household circulation.

• Spearheaded “Best of Williston,” generating $30K in revenue, creating copy and increasing community investment

• Interviewed, investigated, and observed people and public interests; served as Miss America, Miss North Dakota, and AP copy correspondent

• Integrated print, digital, and social media platform for the Williston Herald, the Sidney Herald, and the Bakken Magazine

Target Logistics 2012 – 2015

Head Pastry Chef

Department Head of 24 / 7 kitchen serving over 500 clients daily.

• Trained incoming kitchen support staff; managed recruiting, interviewing, training, and scheduling of 10 pastry chefs and bakers

• Implemented and supported company initiatives and programs; designed and improved menu according to customer’s feedback and reviews

• Ensured smooth kitchen operations by overseeing daily products, purchasing, and receiving; created menus and dessert products under budgetary and seasonal restrictions to represent current culinary trends Sunset Ridge Estates 2007 – 2012

Assisted Living Nursing Manager

Nursing Manager for an 8 bed community based residential living facility offering residents individualized activities, a healthy lifestyle, and nurturing care.

• Supervised all administrative, billing, human resources policies, procedures, payroll, and patient enrollment activities; managed multiple priorities efficiently and effectively

• Maintained OSHA and HIPPA compliance; updated policies, procedures, and coding issues

• Reviewed and resolved county and state based funding, insurance submissions, and federal, state, and local regulations; demonstrated judgment, problem – solving, and decision – making skills EDUCATION CERTIFICATIONS

Bachelor of Science (B.S.) Business Management University of Wisconsin – Stout TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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