Food Safety Sales

Muhammad Hassan Raza

Abu Dhabi Khalidiya.

:adhb0n@r.postjobfree.com

M.No – 050-*******

CAREER OBJECTIVE

To acquire a position with the potential for career improvement where I can utilize my knowledge and experience. To bring the organization an enthusiasm, dedication, responsibility and good work ethic, combined with a desire to utilize my skills obtained through experience in the areas of Store Merchandising and Customer Service.

PERSONAL STATEMENT:

A polite and presentable, who has an outgoing personality and who looks forward to working with a wide range of people in a set retail environment. Has the ability to make an excellent first impression and can work efficiently and accurately in a fast paced service driven setting. As a customer service oriented person, I can deliver first class shopping experience to customers that will have them wanting to visit the store again and again. Right now, I am looking for a suitable position that offers career progression and promotional prospects, coupled with a warm and friendly work place.

PROFESSIONAL EXPERIENCE

CURRENT EMPLOYEMENT

BRANCH SUPERVISER / October 2012 to Present Safa Express Supermarket LLC (KM Trading group) Abu Dhabi

Achieving sales targets set each month by the senior Sales Management team.

Hiring, developing and retaining talent within the store.

Complying with all legal compliance issues and procedures.

Managing enquiries through the entire buying process.

Following all enquiries through to contract or close.

Ensuring that product deliveries and movements are processed according to Company stock management guidelines.

Implementing internal sales process improvement initiatives.

Managing for in house as well as pullout promotional stock availability on priority basis.

Reducing shrinkage by managing loss prevention techniques.

Leading, directing and motivating the sales team.

Presiding over weekly staff meetings.

Maintaining staff attendance and punctuality reports.

Promptly handling customer complaints.

Reporting to Operation manager for performance and achievements and all other to relevant departments as per the nature of report.

Store Merchandiser / January 2011 – February 2012, Metro Hypermarket Lahore, Pakistan

Planning and putting price tags on each product item.

Unpacking, re-shelving and storing stocks and maintaining shop floor displays.

Updating colleagues on business performance, new initiatives and other pertinent issues.

Assisting shoppers to find the goods and products they are looking for.

Customer Service Executive / March 2009 – May 2010, Chugtais Lahore Lab Rawalpandi,

Pakistan.

Handle incoming phone calls, sample tracking, order tracking, result status information, and any additional services requested.

Maintain and protect all laboratory results and patient’s information.

Verify and obtain verbal/written authorization for copies of results and to add additional tests.

Maintain detail call log and work log for future reference and for reporting productivity.

Personal Skills

Have high sense of urgency and able to make effective decisions in a timely manner.

A highly professional telephone manner and effective at managing difficult callers.

Identifying daily tasks that need to be done and delegating them through effective communications.

Building professional relationships with all sales staff.

Communicating key messages to team members.

Meeting and exceeding all agreed performance objectives.

Extensive sales and customer service supervisory experience in the service sector.

Patient and calm under pressure.

Possessing a high level of drive and determination.

ACHIEVEMENTS

Two time scholar during secondary school.

Best in discipline during NCC camp.

Star employee of the month with my employment in SAFA

TRAININGS

Customer Service Excellence

Goods Category Management

Food Safety and Hygiene

Health and Safety

Inventory management

Induction trainings.

ACADEMIC QUALIFICATION

Bachelor of Commerce,(In Process, Last Semester)

I.Com, IICC Rawalpindi, Pakistan

Computer Basic Short Course Diploma

General Safety (HSC) Short Course Diploma

PERSONAL DETAILS

Father Name: Muhammad Shafiq

Date of Birth: 4th November 1990

Marital Status: Single

Language Known : English, Urdu and Arabic (Basic)

Nationality: Pakistani

** Character references available upon request.

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