Digital Marketing Sales
Resume:
Summary
Performance oriented Learning and Development Manager – Training with 15+ years of experience profoundly impacting organizational performance through Training & Development. Experience in Sales Training, Content Development, Facilitating Workshops & Teaching Management Graduates. Enforcing cutting edge training practices and emerging trends by utilizing a variety of delivery methods to promote best and effective sales techniques. Adept at Event management, Corporate Affairs & Communication, Designing Training and Development modules for different strata of individuals like, Trainers, Executives, etc. Experience includes delivering guest lectures on motivation, time management, leadership skills; counseling of management students; leading teams of trainers and directing enterprise initiatives. Extensive organizational expertise, proven ability to multitask. Possess good analytical and interpersonal skills, proactive to market trends. Demonstrated history of working in a fast paced, rapidly evolving environment with highest levels of system controls & best practices.
Academics
Post-Graduation: (MCA) Postgraduate in master’s and Computer Application’s from the premier University BHARTIDASAN –Trichy with an aggregate of 76% in the year 2003.
Graduation: B.SC, (Computer Applications) at KVR Degree College, NANDIGAMA, affiliated to Nagarjuna University, with an aggregate of 60% in the year 2000.
Intermediate: M.P.C (Maths, Physics & Computers) at Krishnaveni Jr. College, with an aggregate of 75% in the year 1997.
S.S.C: S.S.C at Priyadarshini English Medium School, Vijayawada, with an aggregate of 78% in the year 1995.
Professional
LICENCIATE from Insurance Institute of India, Mumbai
NCFM - certification in Financial Markets / Mutual Funds / Equity Derivatives
NISM – Certification in Registrars & Transfer Agents / Insurance / MF Dealers Module / Risk Management
Fundamentals of Digital Marketing – Google
Enterprise Design Thinking Co-Creator – IBM
Enterprise Design Thinking Practitioner – IBM
Big Data 101 – Cognitive Class
Organisation : PropTiger.com Housing.com & Makaan.com Tenure : Jan 2017 to 9th July2020
Designation : Sr. Manager Learning & Development
Location : Hyderabad & Chennai
Role:
Constantly work with the regional sales team, the customer support team and other non-sales departments understanding their training needs.
GSVR Chaitanya Bharani Kumar
Mobile: +91-984*******
Email: *******@*****.***
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Taking care of all new joiners and ensure that they start performing in their roles within a month’s time. This can be achieved by training them on Functional skills, selling skills, giving them knowledge about Real Estate industry.
Design and deliver trainings for the customer support department, which interacts with the end user.
Train new joiners of other non-sales departments on Job related skills.
Conduct refresher trainings for the sales team.
Conduct updates training for the sales team.
Help trainees on the field in closing deals
HR Induction
Manage end to end training activities
Attention to both long term and short-term learning goals for the organization
Advising company leaders and executives on issues related to training and development, which are pertinent to the needs of the organization
Identifying personnel and supervisors who are in in need of additional training
Have Played a Crucial role in GPTW for the Years 2017 & 2018
To implement corporate and local learning interventions.
To Implement Incentives Programmes.
Driving engagement and culture development initiatives
To take care of Employee Grievance
Responsible for Setting / Evaluation / Up gradation of Performance Matrices for Sales Team
Align HR Strategy with Business Objectives
Accomplishments:
Spotlight Excellence Award – (Pan India 2017-2018)
League of Legends Award – (Pan India OND – 2018)
SUPERHEROES Award - (Pan India – 2019-2020)
Organisation : HCL-TC
Tenure : Sept 2015 to Dec 2016
Designation : Training Manager - BFSI
Location : CHENNAI
Role:
Understand client requirements and propose & deliver training solutions for BFSI & Professional Skill Development
Interact with the client and other functional teams to understand the requirements
To analyse, define and design training programs for BFSI and work towards continuous improvement for better program delivery
Delivery of training sessions for a minimum of 18 days a month
Content development for BFSI as per HCL Standards
Develop Integrated session plan for every program
Interact with stakeholders to understand client requirements
Modify content to meet client requirements
HCL Learning Philosophy
Competency Mapping
Creating Signature Learning Experience
Expert in Planning & conceptualizing various strategies to achieve quality in content development for an overall signature learning experience for the scholars
Manage the distribution system of the company and maintaining smooth operations across the units while establishing healthy business relations with clients & external associates Page 3 of 5
Certified by NSDC (National Skill Development)
Organisation : BALI Co. Ltd.,
Tenure : June 2008 to Aug 2015
Designation : Regional Training Manager – DD (SOUTH) Location : HYDERABAD
Role:
Handling the training team of entire South of Direct Distribution channel.
Responsible for smooth flow of training operations across 4 regions from South by conducting TNA with respective regional managers.
Responsible for new Product & Process Launches for existing employees at all levels in my region
Ensuring that all my team members adhere to the compliance requirements of the company.
Driving various sales initiatives across the regions for increased productivity from the newly recruited employees
Managing and ascertaining performance of 6 trainers across South
Instituting global presentation skills training for team members, which in turn fuel the company’s substantial growth
Responsibilities include planning, executing and managing employee inductions and employee developmental programs
Planning and conducting TTT’s & TDP’s at regular intervals
Ensuring increase in sales by taking special Initiatives for sales productivity
Balancing between the training, content development, sales, and other activities
Measuring training effectiveness and innovation to enhance effectiveness
Handled entire Andhra Pradesh, Telangana and Tamilnadu consisting of various corporates agencies and brokers spread across the southern region.
Hand holding team of Sales officers and Territory Managers to meet Regulatory and Internal Compliances, their Development & Optimizing Costs for various relationships.
Inducting employees of all alliances and partners and arranging orientation camps depending on the requirements from the business partners from time to time.
Regulatory Training Vendor Management and timely arrangement of logistics in the assigned business territory.
Branch orientation programs conducted at all the branches to facilitate generation of leads from the prospective buyers and existing customers. Accomplishments:
Qualified for the contest WINGS OF FIRE
Successful in ensuring highest pass percentage in IRDA exam for life advisors in 2008, 2009 & 2010
Qualified for Singapore Trip in ATW contest – for JAS – 09
Qualified for Paris Convention in ATW - DNA Contest for JFM – 10
Best Performance ARA Championship Award – PAN INDIA-2010
Best Performance Award in Licenses April to Aug-2011
Championship Enabler Award – PAN INDIA- OND-2011 Page 4 of 5
Championship Enabler Award – PAN INDIA- JFM-2012
Best Trainer Award PAN INDIA – H1-2012
Championship Enabler Award – PAN INDIA- JAS-2012
Activator Award – PAN India – JFM – 2013
Best Trainer Award – PAN INDIA – JFM – 2013
Best Trainer Award – PAN INDIA – JAS – 2013
Qualified for Foreign Expedition – PAN INDIA – Renewal – 2014-2015 Organisation : ARUNAANSH INFOTECH PVT. LTD.
Tenure : April 2007 till May 2008
Designation : SR. Team Leader
Location : Hyderabad
Role:
Handling a team of 22 Financial officers and Financial Executives
Multi-level marketing of different life and general insurance products
Conducting the Quarterly Reviews & Giving the feed back
Maintaining the Tele calling team with helping them in scripts & product related queries
Conducting activities in corporate for generating leads
Motivating & Driving the team to achieve the targets
Demonstration calls with the Field Officers
Random Barging on calls to ensure 100% Q-Score.
Updating the knowledge of FO’s & FE’s by doing the Destination Check. Organisation : AVIVA NORWICH UNIION
Tenure : June 2006 to March 2007
Designation : Training Manager (Practice Coach)
Location : Chennai
Role:
Conduct and periodically review contents of the initial training for all Benefits Operations Client Team employees
Conduct and periodically review contents of the initial training of new Employee’s, including good phone practices, general customer service skills, listening skills, de- escalation skills, and call centre policies and procedures
Develop and conduct continuing education courses for existing Employee’s to help prepare them for cross department roles
Using trending data from Quality Assurance reports create one-on-one or group trainings to resolve training discrepancies
Evaluate client’s training requirements and establish training goals/completion milestones
(client implementation and open enrolment)
Develop and implement client-specific training programs and scripts, using input from Project Managers, client training materials and Knowledge System contents
Coordinate on-site client training with Project Managers and client staff
Facilitate Employee’s role-playing, test, certification, and remediation
Work with management staff to create skill set assignments in the HUON Mainframe’s system
Assist Human Resources and Management in participating in the selection process of potential candidates
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Work with management staff to develop and facilitate motivational activities
Provide assistance in developing cross-departmental training materials and SOPs, as required
Monitor the performance of individual agents and call center teams to ensure they achieve productivity targets and deliver high levels of customer satisfaction
Assess performance by using key performance indicators, such as average time to handle a call, number of missed calls, and the number of times a customer calls back because agents have not resolved their inquiry
Identifying trends or poor individual performance, training team managers and develop training programs to rectify problems or improve performance Accomplishments:
Certificate of Recognition in Retail Sales.
Organisation : MSOURCE CONSULTING Ltd.,
Tenure : Nov 2003 to May 2006
Designation : Team Leader (Manager Level)
Location : Bangalore
Role:
Managing the Team and Resource Plan
Engaged in dealing with various Mortgages regarding the transaction history
Insurance, Tax Disbursements {Escrow}, working on Delinquent loans
Credit reporting, Payment’s
Ability to enhance the performance of mortgage loans and asset-backed of Mortgage securities
Engaged in a variety of businesses related to mortgage servicing, real estate
Asset management, asset recovery and technology
Data analysis, Monitoring process in Morgan Stanley Bank Cards Online transactions
SAFE Reporting to Master card On-line
Insurance Claims and Suspected data’s query handling in total database dump using SQL Server7.0
Acquiring suspicious transaction fund hold using fin-ware accounting system
Reissue request data preparation for embossing
Accomplishments:
Best Team Leader Award in Hard core collections in 2005
Certificate of recognition in Home Retention Division. Personal
Date of Birth : 14th August 1979
Marital Status : Married
Languages known : English, Hindi, Telugu, Tamil
Address : Pragati Nagar, KPHB,
Telangana, Hyderabad – 500090
(GSVR Chaitanya Bharani Kumar)
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