SHELTEIAL JOHN

Permanent Address:**/** christian colony, vikramaditya marg, bandriya bagh

Lucknow, Uttar Pradesh, 226001

Correspondence Address: Wynberg Allen School,Bala Hissar,Mussoorie Email: adhayk@r.postjobfree.com Mobile : +91-708******* Summary

Bachelor’s in commerce from Kanpur University.

Experience with Hotel Management Diploma (A) Grade. Proven record of managing team and territory assignments. Skilled in team management and motivating them to deliver their best outputs for the organization. Customer centric and oriented approach to deliver maximum results. Date driven operation practices at all levels.

Delight in learning every day.

Passionate about the focus of what customer wants. Easily adaptable to Digital line of CRM, CLV software’s. Education

High School 2002 Arts UP Board

Intermediate 2004 Commerce IGNOU

Hotel Management

Diploma

2005 Hotel Management IHMCT (institute of

hotel management and

catering technology)

Graduation 2008 Commerce Kanpur University

(vssdpg college)

IELTS 2018 Spoken English British Council

Hobbies & Interests

Playing Guitar and Singing

Travelling and exploring places

Cooking and making people happy by providing them good meal. Close to nature

Employment History

Yatra.Com, Lucknow, Uttar Pradesh

Area Manager, June 2008 - March 2013

Managing a team of assistant managers, with given KRA of selling PMS and contracting Hotels in their area.

Getting hotels on board by completing their process with the help of other concern Departments to make them live on Yatra and other affiliated portals. Going on sales call with region managers to close front desk sales. Overall achieving sales and contract targets of the team every month. Inspecting hotels in Northern region to contract them for the company Building relationships with the key hoteliers in Northern region. Monitoring each region manager's approach and skills towards the assigned task on Monthly basis and ensure that they meet the necessary requirements and tools on the field. Established a brand for online hotel booking for individual cities in the region and then selected cities nationwide while building a global domain name. Face to face or email/phone negotiations with hotels, negotiating rates/inventory. Overall responsibility for contracting terms and conditions, adhering to contract guidelines on the number of hotels, room night goals and revenue goals. Ensure guidelines and processes are adhered to with regards to contract issuance, loading into system, contents, and validation.

Competition watch.

Be the product expert for designated destinations, support sales team with product/destination information.

Assist and cooperate with yield management team and reservations team to solve destination/hotel specific issues.

Achievement -Achieved 100% targets since joined and taken the respective task in hotel contracting.

1. Awarded with star performer certificate for the first quarter of 2012 2. Promoted to the position of AREA MANAGER-PRODUCT DEVELOPMENT & HOTEL after one year.

3. Handled Corporate sales for the company with a ticket size of 60 lac- 1 crore. EaseMyTrip.Com, New Delhi, Delhi

Manager- Hotel Contracting, April 2013 - April 2014 Responsible for day 2 day contracting operations.

Managing a team of executives for rate updates and various holiday product exhibition on the portal.

Validating new packages and themes to be published onto the travel portals as per the occupancy. Sourcing new venture and plans which leads to innovative sales of rooms and exclusive hotels. Negotiating good deals from hotels, and at the same time making reputation upgrade of the company upfront.

Getting selective hotels on front and major display section who is signed up with more than 15 days credit policy with us.

Task also involves extensive travelling as and when required to the assigned destination. Relationship building among the hoteliers to get the company brand visibility. Marketing collaterals planning and merchandising them on the hotel premises. Birla VidyaMandir School, Nainital

Mess Manager, July 2014 - February 2017

Making 780 students happy while serving them food with delight every day. Managing staff of 40 people inside the mess.

Responsible for day to day operations of the Mess. Menu making on monthly basis.

Exploring new dishes and implementing the same in the Menu. Checking hygiene of the Mess staff and utensils on daily basis. Minimizing wastage of food and increasing useful consumption of it by the students. Quality checking of the raw material ordered by the purchase department. Implementing new ways cooking by using technology inside the kitchen which decreases manpower consumption.

Attendance preparation and salary making of the Mess Staff. Daily uniform check.

Motivating Mess Staff to work to their best of abilities in the dining hall. Budget preparation, analyzing increase components and taking appropriate measures. Keep a close eye on quality of what is cooked, what is given and served. Escapaway Online Opc Pvt Ltd, Lucknow, Uttar Pradesh Director-Sales & Operations, March 2017 – January

2018

Taking care of overall operation of sales and marketing. Working closely with the corporate for tie up and business generation for business travel handling international queries on case to case basis. Vendor creation for both national and international holiday supply. Monitoring Sales Reports and MIS on daily basis from the team Creating transparent booking system helping customers to have more trust on the brand. Innovating ways of sales and marketing strategies for better yield. Operating cash inflow and marketing budgets under the ATL and BTL activities. Wynberg Allen School, Mussoorie, Uttarakhand

Manager-Mess Administration & Operations.,

Feb 2018 – Till Date

Overall supervision of administration and operations of the Mess. Focus on implementing best menu, in given allocated resources and funds. Vendor Management and supplier relations.

Making 450 students happy while serving them food with delight every day. Managing staff of 20 people inside the mess.

Menu making on monthly basis and shuffling week wise. Exploring new dishes and implementing the same in the Menu. Checking hygiene of the Mess staff and utensils on daily basis. Minimizing wastage of food and increasing useful consumption of it by the students. Quality checking of the raw material ordered.

Implementing new ways cooking by using technology inside the kitchen which decreases manpower consumption.

Motivating Mess Staff to work to their best of abilities in the dining hall. Budget preparation and analyzing chemical hazard and risk involved in the food and its process.

Analyzing nutrition needed to specific students who are weak and allergic to certain food material.

Languages

Hindi: Fluent (read and write)

English: Fluent (read and write)

Personal Details

NAME: SHELTEIAL JOHN

FATHER NAME: SONNY JOHN

MOTHER NAME: CHRISTIN JOHN

SPOUSE NAME: SHIKHA JOHN

DATEOFBIRTH: 27TH OCTOBER 1985

KIDS: 3

DATE: SHELTEIAL JOHN

PLACE: MUSSOORIE, UTTARAKHAND.

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