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Customer Care Housekeeping

Location:
Abu Dhabi, United Arab Emirates
Posted:
October 26, 2020

Contact this candidate

Resume:

SIKANDAR FARZAN

Contact no:- +971-*********

E-mail:- adhav6@r.postjobfree.com

Skype ID:- sikandar.farzan

Career Objectives

To succeed in an environment of growth and excellence. Earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Experience

Housekeeping Sr. Supervisor – Jan -2020 to Till Date

EFS Facilities Management, Abu Dhabi-UAE

Project-Etihad Air-ways Apartments

Housekeeping Supervisor – April-2019 to November-2019

Park Plaza Hotel, Delhi-India

Housekeeping Supervisor – March-2015 to January-2019

Telal Resort Heritage Village, Al-Ain-UAE

Key Responsibilities:

To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function

Rooms /public areas are maintained:

To oversee the general housekeeping operation and Admin.

To prepare staff Duty Allocation, Roster, Timesheet and Payroll.

To assist the Executive housekeeper in establishing an efficient housekeeping system and insure that they are in accordance with the Hotel quality service standard.

To assist Executive Housekeeper to prepare room cost and departmental budget.

To assist Executive Housekeeper to set up housekeeping layout such a pantries, stores etc as per hotel room layout.

To indentified major to minor maintenance base on highest priority at the time and coordinate with engineering team.

To establish specific training programs to improve efficiency of staff in order to achieve the highest level of motivation and commitment.

To communicate and coordinate with Front Office, Engineering, Room services, Human Resource, Nursery, pest control company and other suppliers regarding related job.

To supervise all housekeeping staff to maintain guest room and public areas as per hotel standard.

Take care of VIP guest personally,

To Handle the guest lost and found, and guests’ laundry.

To record all departmental inventory and prepare store requisition and LPO accordingly.

Attend management meeting during housekeeper’s absence.

To make plan and report for deep cleaning preventive maintenance, and pest control.

Ensuring of safe and proper storage of equipment and supplies.

Be responsible for supervising the activities of Room attendant.

Housekeeping Room Attendant – March-2014 to January-2015

Double Tree By Hilton Spa & Resort, Ras al-Khaimah-UAE

Housekeeping Room Attendant – December-2011 to December-2013

Lords Plaza Hotel, Bangalore-India

Key Responsibilities:

Reports to the floor supervisor.

Attending daily briefing.

Service of occupied, vacant and departure guest rooms hygienically and as per the standards and time management.

Reporting the maintenances of the guestrooms and guest corridors to the supervisor and the engineering personnel.

Keeping section report updated at all times for records.

Keeping of the floor pantries clean and tidy at all times.

Keeping of guest corridors clean and obstacle free at all times.

Attending the trainings conducted by the department.

Replenish guest amenities as per the standards.

Following of the standard operating procedures.

Attending the guest requests.

Depositing of the guest lost and found as per the procedures.

Academic Credentials:

Diploma in Hotel Management from F.C.I Aligarh India.

Diploma in Computer Application from Net-Way Solution Institute U.P India.

10+2 completed from I.B.S.E Board New Delhi.2011.

10th completed from U.P Board in 2009.

Achievements:

Performance appreciation certificate From ETIHAD AIRWAYS UAE.

Certified for the proper usage and safe handling of the housekeeping chemicals by Diverse.

First-Aid Certified

Star employee of the month September 2015 at Telal Resort Al Ain U.A.E.

Skill Highlights:

Ms-Excel

Ms-Word

Power point

Outlook Mail

Photo-Shop

Team handling

PMS Software Knowledge

Innovative

Service-focused

Record Updating

Extra- Curricular Activities:

Member of Employee Welfare Committee at Telal Resort, Al Ain- UAE.

Active participant of the cultural events conducted at Telal Resort.

Active participant in the dessert cleaning activity.

Participated at the fire and safety program at Telal Resort.

Personal Details:

Date of Birth

:

11th Feb, 1993

Passport

:

Passport no- J4020115

Date of issue- 24/02/2011

Expiry date- 23/02/2021

Country code- IND

Gender

:

Male

Marital Status

:

Single

Language Known

:

English, Hindi,

Present Location

:

Abu Dhabi, UAE

Driving License

:

UAE/INDIA

My Commitment:

If given an opportunity to perform for your company, from my end, I promise to offer a package of commitment, dedication and professionalism coupled with believing in the milestone of customer care, flair for initiative, good interpersonal skills with willingness to work an extra mile to achieve desired results.

Date:

SIKANDAR FARZAN



Contact this candidate