Customer Care Social Media
Resume:
P R O F I L E
A highly motivated English Studies Graduate presently
looking for job employment with a rewarding establishment. I seek to drive excellence, professionalism and profitability within an organization in order to provide solutions that deliver high commercial value in the market place. AKINYOTUN TOBILOBA ESTHER
P R O F E S S I O N A L S K I L L S
Computer Literacy
Microsoft Office
Strong Oral and Written
Creative Arts
Fluent English proficiency
Strong customer service
skills
Problem solving
Communication Skills
P E R S O N A L S K I L L S
Creative spirit
Reliable and
professional
Organized
Time management
Team player
Fast learner
Persuasive
R E F E R E N C E S
WORK E X P E R I E N C E S
CORPS MEMBER (NYSC SERVICE YEAR)
Early Dreams Inclusive Academy, Jos. March 2019 - Mar 2020
Tutored pupils in English and other subjects and
students in English Language.
Instructed up to 30 pupils and students
individually and in groups.
Lead programs on citizenship, community support
and volunteerism.
Fostered meaningful relationship among pupils
and students through club activities and team
work.
CUSTOMER CARE AGENT
Akins Funishings, Kaduna, Jan 2013 - Nov 2014
Greet customers who enter the establishment.
Check for stock at other branches or order
requested stock for customers.
Being responsible for processing cash and card
payments.
Resolve customer complaints via phone, email, mail, or social media.
Suggest solutions when a product malfunctions.
Elevate complaints to management.
Keep track of inventory.
Use telephone to reach out to customers and verify transaction information.
Answer questions about warranties or terms of sales. Utilize computer technology to handle high call
volumes.
Inform customers of deals and promotions.
Compile reports on overall customer satisfaction.
No.15, Adedosumu street Alh. Harunu, Ogba Ikeja, Lagos, Nigeria. **********@*****.***,
***********@*****.*** +234**********, +234********** www.linkedin.com/in/tobiloba-esther-akins
Lecturer, Kaduna State
University, Kaduna.
DR. PATRICK ONAH
Software Engineer, Instant
Deposit Limited, Imo.
MR. MICHAEL O. EKPENYONG
P E R S O N A L B I O D A T A
Marital Status: Single
Date of Birth: 28th March, 1994.
Gender: Female
State of Origin: Ondo
Nationality: Nigerian
Hobbies: Travelling, reading
and music.
SUPERVISOR
Gentle Stride Preparatory School, Kaduna. Sept 2012 - Dec 2012
Worked with other teachers and administrators to
evaluate and revise elementary school programs.
Assisted pupils of all ability level to develop life-long learning skills and good study habits.
Created an enjoyable and interesting learning
environment for pupils.
L A N G U A G E S
English
Yoruba
Hausa
P R O F E S S I O N A L C E R T I F I C A T I O N S E D U C A T I O N A L Q U A L I F I C A T I O N S
THE FUNDAMENTALS OF DIGITAL MARKETING
Google Digital Skills for Africa Feb 2020
BACHELOR OF ARTS, ENGLISH STUDIES
Kaduna State University, Kaduna. (2018)
WEST AFRICA SENIOR SCHOOL CERTIFICATE
Filkom Schools, Kaduna. (2011)
FIRST SCHOOL LEAVING CERTIFICATE
Nigeria Custom Staff School, Kaduna. (2005)
HUMAN RECOURSE MANAGEMENT (HRM)
CUSTOMER SERVICE AND RELATIONSHIP
MANAGEMENT (CSRM)
PROJECT MANAGEMENT.
SkillsEdge Consulting Ltd June 2019
C O M M U N I T Y WORK
VOLUNTEER.
St. Jarlath Catholic Summer School, Jos. Aug 2019 Tutored English language to children in the primary and secondary sections.
Source instructional materials to foster learning. Typed, printed and photocopied assessment
questions in English for children.
Score and grade each child’s performance
SCHOOL RECEPTIONIST
Bolson Montessori Academy, Ogun. Sept 2011 to July 2012
Facilitate communication within the school.
Welcome visitors, parents and students.
Keep all school records.
Schedule meetings.
ATTESTATION
I, the undersigned, certify in good conscience that the above information faithfully reflects my situation, my qualifications and my experience. I accept that any false declaration may result in my exclusion, or my dismissal if I have been hired.
AKINYOTUN TOBILOBA ESTHER DATE: 03/10/2020
Director, Gentle Stride
Preparatory School,Kaduna.
Director, Gentle Stride
Preparatory School,Kaduna.
MRS. NKIRU ANAEDO
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