LOUISE VAN HEERDEN

Personal Executive Assistant

PROFILE

I am an accomplished, knowledgeable and versatile Administrative Professional, offering 29+ years extensive experience in Office Management and Team and Personal Support in the Banking Industry. I have worked for the top executives at ABSA including Arrie Rautenbach who is a current Chief Executive for Retail and Business Banking.

My diverse skill set covers event coordination, diary management, financial management and database management.

I consider myself a creative and resourceful individual, who always strive to deliver more than expected. I am known for building strong business relationships and I am committed to be a confident and respected member in my environment.

CAREER OBJECTIVE

Detail-oriented and highly organized personal assistant, well-versed in providing seamless support to Executives, as well as independently performing administrative, appointment and travel scheduling, shopping and event planning responsibilities with effortless efficiency, seeks an executive or personal assistant position within a top firm.

EDUCATION DETAILS

Std 10 - Secondary Education @ Rodeon High school

1977-1989

English, Afrikaans, Science, Typing, Economics, Domestic Science.

Electronic Secretarial Diploma, Compu-Tech 2000 College

-1995

Pass with Honours

WordPerfect 5.1 Beginners, WordPerfect 5.1 Advanced, Lotus 1-2-3, Harvard Graphics (V3), DBASE 3+, Typing Tutor 5+, Business Documentation, Office Administration, Beginners Bookkeeping, MS-Windows

Computer Literacy, Absa Information Technology Academy

1991 -2019

SAP, Visio, WordPro, Freelance Graphics, Lotus 123 Smart Suite, SKYPE.

Microsoft – Word, Excel, Power Point, Outlook, Teams.

Hard Skills Development, ABSA

1991 - 2019

WORK EXPERIENCE

Currently Unemployed – was retrenched at ABSA 30 July 2019 after 29.5 years’ service.

Team Assistant to the Commercial Payments Head (Exco Member) and Team, ABSA Commercial Payments – December 2012 to 30 June 2019

Providing the following support to the Head of the Department and MANCO members.

Acting as a first point of contact: dealing with correspondence and phone calls.

Managing diaries and organizing meetings and appointments.

Control access to the key members. Receive and screen visitors in a friendly manner.

Screening mail, calls, e-mails, filing and responding where appropriate, entertainment arrangements, refreshments, reception, parking arrangements etc.

Booking and arranging travel, transport and accommodation.

Organizing events and conferences.

Reminding the manager/executive of important tasks and deadlines.

Typing, compiling and preparing reports, presentations and correspondence.

Managing databases and filing systems.

Liaising with staff, suppliers and clients.

Collating, submitting and filing expenses.

Conducting research on behalf of the manager.

Organizing the manager’s personal commitments including travel or childcare.

Assist in fielding queries and complaints. Deal with customers’ enquiries and concerns.

SAP – responsible for creating purchase orders for marketing material and ordering of promotional items.

WORK EXPERIENCE (CONTINUED)

Personal Assistant to the Payment Acceptance and Commercial Card Director, ABSA Card Division - 06/2005 to 12/2012

Personal Assistant to the General Manager,

ABSA Card Division/ Card Issuing - 06/2000 to 05/2005

Secretary and Data Capturer,

ABSA - Card Division – Card Issuing - 01/1990 to 05/2000

PERSONAL DETAILS

Nationality:

South African

Gender:

Female

Race:

White

Languages:

Mother Tongue - Afrikaans

Good - English

Drivers’ License:

Yes

Health:

Excellent

Preferred work type:

Full Time

Salary Range:

240-300K Annually R

Availability:

Immediately

Current salary:

None / Retrenched

REFERENCES

Will gladly furnish personal and professional references on request.

CONTACT

+27(0)82 450 8132 or

+27(0)82 552 9795

adhar5@r.postjobfree.com

41 Fergus Road, Valhalla,

Pretoria

SOFT SKILLS

Flexibility

Diplomatic

Strong Work Ethic

Confidentiality

Discretion

Team Player

HARD SKILLS

Office Administration

120 WPM Typing

PA Office Support

Event and Presentation Coordination

Diary Management

Time Management

Financial Management

Visitor scanning

Customer Service

Fluent Afrikaans and English

Database Management

Operational Streamlining

Report Writing

Reception

Training

Correspondence

HARD SKILLS AT ABSA

Absa Financial and Prohibitions,

Anti-Bribery and Anti-Corruption,

Basic Financial Crime Concepts,

Business Continuity Management,

Card- National Credit Act,

Code of Banking Practice,

Code of Ethics course,

Competition Act,

Conflict of Interest Compliance,

Customer Care Processes,

Customer Complaints Management,

Data Privacy training,

Data Quality Management,

Effective Telephone Skills,

Employee Compliance Conduct,

End-user Purchasing,

Enterprise Risk Management,

Exchange Control Declaration,

Giving and Receiving Feedback,

Introduction to Banking Fraud,

Make the Right Choices Fraud Awareness,

Microsoft PowerPoint

2007 -2-day Workshop,

Money Laundering Basic,

Money Laundering Minimum,

Occupational Health and Safety Act training,

Payment Acceptance Integrated Solution,

Payment Pebble Assessment,

Preventing Financial Crime,

MORE HARD SKILLS AT ABSA

Prevention of Organized Crime,

Reputation Risk General Awareness,

Resilience Awareness,

SAP SRM for Approvers Assessment,

SAP SRM for Requestors and Approvers,

Social Media Employee Conduct Guidelines,

Suspicious Transaction reporting,

The Total Professional,

Treating Customers Fairly Principles,

Contact this candidate