HEERA BALLABH

Food & Beverage Associate

Professional Abstract: Exceptionally gifted and efficient F & B associate with flagship and pre opening hospitality and development with huge focus on training and development ensuring standards are met with wow ! factor. Almost 3 year’s extensive experience in development, talent acquisition, staffing and administration with exposure in International hospitality of the world. Has the drive to succeed and grow, setting ambitious goals coupled with the energy, motivation and commitment to achieve result. Has the courage to apply the necessary resources through informed risk taking to developed real opportunities into strategic businesses.

adhaqw@r.postjobfree.com +973-******** Manama, Bahrain, Pin Code: 400021, Nationality : Indian, CPR No : 940833077

Synopsis

A quick learner with the ability to work in as a team, flexible and organizes things with optimistic way for the betterment of the organization.

Very innovative with a wide spectrum of knowledge.

An effective communicator with excellent interpersonal & relationship building skills.

Work Experience

Senior Food and Beverage associate in Bahrain October 2017--2020 as a opening team member.

Maintain Standard operating procedure to opening & closing responsibilities of the restaurant.

Ensuring maximum customer satisfaction by closely interacting with guest.

Suggestive sale of Food and beverage products to the increase the revenues of the outlet as insuring the guest satisfaction.

Responsible for the smooth operations.

Ensure the highest standards to be maintained at all times.

Ensure that Audit Scores are always maintained and improving at all time.

Take care of barista & stores inventory.

Taking care of international and V.V. I. P guests.

Food and Beverage associate in Radisson Blu Hotel India (Noida) June 2016 – August 2017

Ensuring maximum customer satisfaction by closely interacting with in – house guest.

Maintain Standard operating procedure to run the outlet.

Responsible for promotional strategies and for development in the Department.

Ensure that Audit Scores are always maintained and improving at all time.

Ensure the highest standards of courtesy and customer care are set and maintained.

Responsible for providing efficient service to ensure customer delight.

Inspect and ensure functioning of all the facilities in the operational area.

Handling the station assigned for the day.

Take care of bar inventory.

Delivering high standard of service in all the situations.

Maintain on daily basis HACCP record.

Industrial training in India (Dehradun) September 2014 – February 2015

Strength

Time and Task Management.

Remembering guest preference and sharing it with the team.

Never compromise with the brand standard which is laid by the company by adhering Zero tolerance.

Personality

Passionate, Confident, Genuine.

Creativity

Organized

Skills

High potential leadership quality.

Team building developer & International pre- opening experience.

Strong in restaurant operation & solid food and Beverage background.

Software skills Language

Microsoft office English

Opera Hindi

Micros

Professional qualification

Diploma of Hotel management from IHMS (Uttarakhand) 2014-2015

Training & Courses

Training on standard operating procedures in tasks pertaining to food and beverages services in restaurant.

Training on beverages (Alcoholic) wines, Spirit, Cocktails.

In-house training in interpersonal, negotiation and communication skills.

Basic food safety.

Loss prevention handbook.

Fire & safety.

Achievements

Awarded best suggestive salesman of Beverages.

Guest satisfaction index target achieved.

Achieved 1st winner of highest ATV by ‘Cheese Cake Factory’ Alshaya.

Achieved hospitality hero pin by ‘Cheese Cake Factory’ Alshaya.

PERSONAL TRAITS

Loyalty and Quick learning are my assets and I believe in Smart work and want to learn new things in my life.

Date…

Place… (Heera Ballabh)

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