Customer Care Office

Contact

lpartol@psgglobalsolutions.

com

www.linkedin.com/in/leyoneilpartol

(LinkedIn)

Top Skills

Qualifying Prospects

hiring

microsoft office

Leyo Neil Partol

Talent Acquisition at PSG Global Solutions

Navotas

Summary

PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 10% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and global English speaking countries.

If you wish to learn more about PSG Global Solutions, you can visit our website at www.psgglobalsolutions.com

As a Talent Acquisition Specialist, I have an in-depth knowledge on candidate sourcing and database management. I focus on different industries including Manufacturing, Life Sciences, IT, Healthcare Staffing and Engineering for processing and placements. Experience

PSG Global Solutions

Talent Acquisition I

April 2017 - Present (3 years 7 months)

NCR - National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.

• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability, and compensation requirements; documents these interviews

• Sets up interviews between candidates and hiring managers

• Is involved in recruiting passive candidates, through phone calls, emails, general relationship-building

• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Vacatures bij Xerox (Conduent)

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Customer Care Team Coach

January 2011 - January 2017 (6 years 1 month)

NCR - National Capital Region, Philippines

•Ensured that team goals were being met in accordance to the clients' standards

•Conducted one-on-one coaching sessions on a weekly and monthly basis

•Conducted team huddles to calibrate with company's standard business procedures

• Ensured quality checks for trouble tickets requisitions

•Audited agents' calls for quality measures

•Conducted call calibrations in collaboration with on-shore operations

•Handled escalated calls

Education

St. Camillus College Seminary, Marikina City

Liberal Arts Major in Philosophy · (2005 - 2009)

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