Charles Chiedozie

**** ***** ***** **** ** *****

Cell: 832-***-****

adhapp@r.postjobfree.com

SUMMARY

IT Specialist with over 8+ years of experience in Desktop support services in small business, Corporate organization, and Enterprise with excellent written and oral communication skills.

Great Experience in Mobile Device Management (MDM) – Restoring, Configuring Apple Products and using Mobile iron Portal.

Skilled IT Support Engineer in providing comprehensive technical support to end-users in Corporate/Enterprise platforms, and a professional retail industry. Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions.

EDUCATION

Microsoft Fundamentals: Azure AZ- 900.

Microsoft Administrator: Azure AZ -104.

Project Management Training Completed.

A+ CompTIA.

Bachelor of Engineering - Computer Science and Engineering.

PROFESSIONAL EXPERIENCE

Imperial Global Services – IT Business Supervisor 08/2020 – Till Date

Oversees the operations of corporate IT departments.

Manages the IT staff that upgrades and maintains a company’s computer systems, including databases, mainframe systems, data communication networks and software programs.

Manages and supervises a team of administrators and installers when installing and implementing new systems.

Hires, train and evaluate IT staff, assign tasks, arrange, and lead project schedules.

Performs assessments on company systems to ensure proper operations and to identify any issues that need to be addressed and escalates to the appropriate level.

Reports to a higher executive - Chief Technology Officer (CTO).

Constantly analyzing the design of technical systems and business models and find the technological solutions to business requirements.

Produced reports on application development and implementation.

Constantly Analyzing data to inform business decisions.

Working to realize a growth rate of 15 percent through 2024 and the continued need for increased cyber security and expansion of technological systems as well as the ongoing trend toward cloud computing as the main reasons for this expected growth.

Tailored Brands: Data Center – Houston TX 09/2015 – 07/2020

Technical Support Services/Project Lead.

Manages over 2000 Mobile devices including (iPhones, iPADs, Android phones and tablets) Users and devices registrations (Google, Apple or MS accounts, devices configuration), actual problems solving, MDM operations (registration, wipe, retirement, label assignment), internal apps installations, testing of new versions of mobile device operation systems, daily reports)

Assisted in preparing design analysis for projects and engineering reports to the Project Manager/Management.

Installed, upgraded, supported, and troubleshoots Windows OS, authorized desktop applications, hardware, and peripheral equipment.

Coordinated and executed preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

Managed and returned defective equipment to maintenance inventory, documented customer repairs, and maintained and restocked parts inventory to maintain spare parts levels.

Installed, upgraded, and verified hardware and software applications.

Assisted end-users in using new and existing technology; provided coaching and one-on-one training.

Managed laptops, desktops, and printers companywide.

Owned assigned issues, as appropriate maintains complete, accurate and up-to-date incident resolving and tracking information via institutional incident ticketing system (Service now) through the lifespan of assigned issues, escalates to appropriate support departments where appropriate; follow up with those departments until a solution is found and customer satisfaction has been determined.

Bank of America – HOUSTON TX 08/2014 – 05/2015

Network/Desktop Support Analyst

Provided rack and stack, patched cabling, equipment installation/de-installation, swapped and support facilities management, site security and project engagement.

Installed, troubleshoot, and de-install Network General remote sniffers.

Patched console cables from the equipment to the console equipment/panel for troubleshooting problems and new installations.

Supervised cabling companies, as needed, including troubleshooting problems and new installations. Installed devices - phone, computers, cables, boards, edge router/switch, etc. and Swapped out old devices - phones, computers, cables, boards, edge router/switch, etc.)

Provided a single point of contact for end user support and maintenance within the organization’s IT environment

Assisted in inventory management activities that include, but are not limited to receiving inventory, tagging of assets, tracking spares (crash kits), ordering inventory, updating inventory records, repair/return equipment, and prepare equipment for shipment.

PROSPERITY BANK – SUGAR LAND TEXAS- Corporate HQ 07/2013 – 07/2014

IT- Telecom Support Analyst/Project Lead Assistant

Provided desktop and Telecom support for the bank which includes - PCs, printers, telephones and associated devices.

Troubleshoots: Break and fix - Desktop/helpdesk issues, manage and escalated issues to appropriate department where necessary.

Performed analysis, diagnosis, and resolution of complex desktop problems for end users, and recommended and implemented corrective solutions, including on/offsite repairs for remote users as needed.

Managed and administer (Shore Tel IP Phones) The administrations, which includes installation and configuration.

Performed onsite visit and assignments, for documentation and cost estimating of existing systems and building conditions for projects implementation.

Handled the responsibilities of designing telecommunications systems including calculations and cost estimating.

Prepared and designed analysis for projects and engineering reports to the Management.

Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.

Provided technical leadership in technical solution/installation and designs.

UNIVERSITY OF TEXAS – MD ANDERSON CANCER CENTER, Houston, TX - 04/2012 – 05/2013

Desktop Support Analyst (Contract)

Performed full disk encryption preceded by full data backup; on MAC computers, join to AD domain prior to encryption; on Windows-based machines precede encryption with Windows 7 migration from Windows XP

Identified problems, apply optimum solutions, and communicate the resolutions to the customers, management, and other support personnel.

Participated in project assignments as needed within an operational environment.

Maintained project flow and responsive to institutional needs.

Owned assigned issues, as appropriate maintains complete, accurate and up-to-date incident tracking information via institutional incident ticketing system (Altiris) through the lifespan of assigned issues, escalates to appropriate support departments where appropriate; follow up with those departments until a solution is found and customer satisfaction has been determined

Documented and tracked backup, migration, and installation issues.

Assisted in Managing, Logs, Tracked and Reported Operational Issues.

Attended project meetings and presented deliverable to team and client.

HESS CORPORATIONS, Houston, TX 01/2012 – 04/2012

Desktop/Help desk Support- (Contract)

Successfully worked with team members to install, Perform IMAC (Install, Move, Add and Change) Staging of PCs and Coordinate with Service Desk for hardware repairs, migrate and configure existing and new workstations from Window XP to window 7 enterprise

Provided Desktop/Help desk Support, build documentations of how-to for the IT team, and provide support for corporate and site users

Supported PC\Server s/w programs, operating systems, and applications, which include Office 2003/2007/2010

Maintained the standard images for both the company laptops and desktops

Application Health Checks, including Assessing SLA Alignment, Reviewing Disaster Recovery Plans, and Document Gaps

Performed support and troubleshot remotely/via phone upgraded systems and resolved ticketing issues

Analyzed and investigated production system problems ascertaining the cause and corrective action needed

EXXONMOBIL, Houston, TX 06/2011 – 12/2011

Desktop/Help desk Support (Contract)

Desktop/Laptop deployment, including migration of user data (utilizing Dell customized DAD migration tool), installed and configured Windows 7 and Office 2010 on new PC/Laptop systems, migration of end-user data, Day 2 Support, and end-user support on new Windows and Office environment.

Provided on-site and remote support for Personal Computing desktop services for executive staff.

Successfully worked with team members to install, Perform IMAC (Install, Move, Add and Change) Staging of PCs and Coordinate with Service Desk for hardware repair migrate, and configure new systems for end-user

Maintained high quality of project deliverable by positively impacting the customer satisfaction

Managed deployment tasks, meeting all timing assumptions

Reported directly to the assigned Tech Lead, and responsible for technical documentation and escalating technical issues that arise during service delivery

Analyzed business/Migration processes and suggested improvements enabled by information technology

Performed desktop builds, installation, and repair for on-site and remote computer support to end users

Partnered with Global Service Desk and central support group’s teams to provide seamless support to users.

Contact this candidate