Customer servic
Resume:
CHARMIE B. MORDENO
PERSONAL SUMMARY
lam an experienced customer
service representative who is
determined and goal-oriented.
With a broad experienced in
handling international accounts.
CORE SKILLS
Excellent Communication skills
Customer Service
Spanish Language skills
Shorthand - 80 wom
Typing - 45 wpm
Computer Literacy - MS Word, MS
Excel, MS Power Point
Great Attention to details
Problem-Solving
Data Entry
Multi-tasking
Strana \iark athic
CONTACT DETAILS
Address: #3 Vicente Castro
Carmen Cagayan de Oro City
Email: ***********@*****.***
Contact #: 091*-***-****
fe] WORK HISTORY
MARINE SPANISH TRAVEL SPECIALIST
International Airlines Services Asia (IASA)
Makati City
June 2019 - June 2020
- Bookings and Issuance of seven (7) airline tickets for
marine crew
- provides quotations to travel agent
- process ok to board documents
- check available flights incase of flight disruption
DATA ENTRY ASSOCIATE
Destinations of the World (DOTW)
Mandaluyong City
February 2018 - Dec 2018
- creates promotional rates for hotel
accommodation
- updates promo rates/discount on website
NMPO INVESTIGATOR /BILLING SPECIALIST
Sitel Philippines
Baguio City and Pasig City
November 2011- November 2017
- Investigate whereabouts of postage meter
- bill postage meter cost for rental and lease
- take payments, assist basic trouble shoot for
cable, internet and phone
- bill explaination
ACADEMIC HISTORY
UNIVERSITY OF THE CORDILLERAS
Bachelor of Science in Office
Administration
2008 -2010 Baguio City 2600
WORK REFERENCES
Nobel Gan
Marine Business Unit Manager
Email: *****.***@*********.***
Cyrus James Silvestre
Human Resource & Admin Assistant
Email: *****.*********@*********.***
Trunk line: +632-***-****
Contact this candidate