Samuel Tsang

Unit *, *-** West Street, Hurstville

adhao6@r.postjobfree.com

+614********

https://au.linkedin.com/in/samuel-tsang-49305926

Profile

Enthusiastic and dedicated professional with extensive experience across all areas of hardware, software, networking, data centre, cloud based and project management. An exceptional software analyst who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to manage projects from conception through to successful completion while fulfilling the SDLC, Agile and compliance check. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment. Provided service throughout design to implementation, maintenance and BI presentation. Involved IT roadmap architecture and security review and testing.

SharePoint administrator, maintain and integrated SharePoint 2007 to 2013 with merging of printer scan into SharePoint function, performing the digitalisation of documents and files.

ICT management: All office and Data Centres management, internet and cyber security, AD account, LAN and systems administrator, firewall and HID security. Wi-Fi and printer setup and configuration. OS environments covering MS Windows, Linux, AWS and VMWare.

Using Nagios, Splunk and new Relic for alert and log capturing for analysis usage. With IIS server knowledge. Setup of SSL certificate.

Handling security information such as eftpos transaction, TAFE student records; provide analysis and reporting with BI tools.

IT infrastructure design, development and implementation projects administrator, deals with C-level, stakeholders and vendor management, IT roadmap and budget control with impact for all department and systems such as marketing, finance, call-centre and human resource function and process analysis, with ITIL and CMMI standards.

Digitalise project: CRM (Archer and Dynamic). Restructured the file repository system by introducing SharePoint. Provided collaborative document edit availability, version history and centralized the files for redundancy. Upgraded SharePoint 2010 to 2013 which allowed for better workflow management and use of My Site facilities. Co-operate with printer scan in function to digitalize all files and documents.

Change management with MS Project, Confluence, Jira and ServiceNow facilities, agile and waterfall methodologies, analysed the system with investigate of users, hardware and software updated latest IT environment across global channel, provide system integration with cooperation of hardware and software. Implementation, training and source control with maintenance and disaster recovery.

Business Intelligence and database administrator: All ETL, data integrity, data analytics, data warehouse and data centre disaster recovery experience; Reporting and dashboard presentation with different tools and environment such as MSSQL (SSIS,SSRS), MySQL, Oracle, tableau, Hadoop, Qlikview, Power BI and Informatica. Data migration AS400 to MSSQL server, MySQL to MSSQL server. Schema and stored procedure process.

Software development with full SDLC and ITIL experience for more than 15 years. Programming: .Net, wordpress, PHP, HTML, Java, VBA, UNIX/Javascript, Powershell and SQL…etc.

Change management: Record and track all change request, purchase order and asset management, with Jira, SerivceNow and Remedy experience.

Vendor management: Demonstrated capacity to work effectively and co-operatively as a member of a team in a high volume work environment. Co-operate with Avaya, FujiXerox, Brennan IT, Azurix, Equinix, Dell, Atlassian, Cloudera and Vocus…etc with different projects and online monitoring with service, hardware and software.

Key Competencies /Achievements

ICT and Vendor Management

•Security management: eftpos transaction live data to private cloud. Security portal (2 key authentication) for Board paper and watermark for downloadable documents. Penetration test organise for periodical schedule reports. Heartbeat checking for the webservice and LAN availabilities.

•Monitoring, control and managing all IT infrastructure (Office, virtual cloud and Data Centre), IT roadmap, purchase and vendor consultation.

•Administrator for all IT application with AD, Office 365, HID card and hardware purchases.

Business Analysis

•Provided analysis for restructured the file repository system by introducing SharePoint. Provided collaborative document edit availability, version history and centralized the files for redundancy.

•Upgraded SharePoint 2010 to 2013 which allowed for better workflow management and use of My Site facilities. Co-operate with printer scan in function to digitalize all files and documents.

•Business intelligence for database and reporting, building dashboard with tableau, Qlikview with different database environment (such as MSSQL, Oracle, MySQL, DB2, AS400 and Sybase); provide ETL and data modelling restructure; big data such as Hadoop installation and cluster build with Cloudera setup.

Project Management

•Project managed a review of the IT roadmap and feasibility studies flowing from the review. Restructured the IT infrastructure, introducing dark fibre and oversaw office reallocation. Set up BYOD and Wi-Fi hot desk environment. The project ran over 2 years with spend of $3 million.

•Increase the bandwidth of the data centre with the replacement of dark fibre connection instead of from Telstra.

•Using of Confluence, MS project, Jira and Skype to co-ordinate with Agile or Waterfall projects.

Development and Product maintenance

•Provided portal development with 2 key authentications with html, VBA, PHP and XML, database development, acting as CRM and SharePoint administrator. Responsible for 24/7 third level support for all ICT support. CRM and SharePoint in house development, need to maintain and modify the source code change with UAT test before deployment new function. Check with end-user for requirement and test case preparation.

Company/Position

Department of Education

Senior Technical Analyst

Dates

2017- now

eftpos Payments Australia Limited

-Senior Technical Analyst

-Senior System Analyst

2013 – 2016

2012 - 2013

Western Union Financial Services

Software Developer

2001 - 2011

Qualifications

•Bachelor of Commerce University of UWS

•SharePoint Administrator

•Kepner Tregoe Project Management Certification

Languages

•Fluent English, Cantonese, Mandarin, and Japanese (read & write)

Business Experience

Department of Education

Dates (2017-Now)

Department of Education – institution of TAFE

Support tribal system with different source application and systems co-operation such as: SAP reporting, TIBCO, Centrelink connection, users/learners database, Active directory and 2/3 level support for application and systems issues. Project management and change control releases.

Technical Analyst – Project implementation and Systems support 2017

The Technical Analyst role was focus on TAFE infrastructure, systems and applications release, project implementation including network, database, web-interface and server changes.

Responsibilities

•Support implementation projects, create change control from scratch to implementation and QA testing.

•Support third party application and co-ordinate with vendor. Undertook vendor management and review the IT roadmap, planning for the organisation change as TAFE split from Department of Education by the end of year 2017.

•BAU for web application, client service, SAAS and vendor management.

•Handling of security data for learner and users information with Centrelink connection and SAP reports.

•Provide internal reports with VBA and SSIS usage.

eftpos Payments Australia Limited Dates (2012-2016)

eftpos is Australia's most used cards system, allowing consumers to pay for purchases electronically at the point of sale, and take cash-out. It is currently available at around 900,000 eftpos terminals. In 2014/15 Australians made more than 2.3 billion eftpos transactions, worth more than $140 billion. This is equivalent to an average of more than 6 million eftpos CHQ and SAV transactions a day.

Senior Technical Analyst – Systems 2013-2016

The Senior Technical Analyst role was restructured to focus on more ICT and BI infrastructure as well as retaining the responsibilities of the Senior Systems Analyst Role.

Responsibilities

•Continued the same role as below with more emphasis on payment architecture change requests, research and implementation projects. Was responsible for mobile apps and BYOD integration.

•Out sourced office network to vendor. Undertook vendor management and review the IT roadmap.

•BAU for office, data centre, network and vendor management.

•Handling of security data for eftpos transactions and performed reporting and statistical data research.

•Application management, ICT management, IT roadmap, IT budget and analysis, Network/Cyber security review, PCI (Penetration test) review, BI tableau reporting.

•Management of security for portal, corporate website and transaction data including compliance

Achievements

•Managed office move project during mid-2013 including all renovation, new equipment, server changes, relocation, network layout and new phone system (Avaya IP phone). Introduced hot desk environment and BYOD. This created a more comfortable and flexible environment for users.

•Managed project for Aruba Clear Pass and Air Watch, introduced policy manager and content locker for BYOD and mobile security.

•Integrated SharePoint 2010 to 2013 with merging of printer scan into SharePoint function, performing the digitalisation of documents and files.

Senior System Analyst – Systems 2012-2013

Responsibilities

•Assisted with all hardware, software, database, data centre and vendor management. Researched new technology and was responsible for software integration and testing. Reported on the feasibility of new software matching the company’s future requirements Generated purchase orders and liaised with third parties vendors. Monitored in house developments which were required to fulfil specific needs.

•Maintaining all essential business production and development websites and domain and servers in BAU, escalate and provide disaster recovery through different type of tested procedure. Ensure tested procedures were in place for escalation of major problems and disaster recovery.

•Provided monthly report on firewall and office network monitoring and financial reports on sensitive data use.

Achievements

•Introduced follow me printing to reduce printing cost.

•Reviewed and integrated the reporting system, rewriting the SQL and data structure. Shorten the run time and listed with appropriate comments for easy to tracking and debugging.

•Provided coding repository, database backup, PowerShell scripts, backup, VM snapshot, Dell ecologic system and OEM images backup. Simplified the IT system structure and increased the security for backup and recovery.

Western Union (NYSE: WU) Dates (2001-2011)

Western Union start in 1851and has several divisions, with products such as person-to-person money transfer, money orders, business payments and commercial services.

Software Developer – Systems APAC 2008-2011

Responsibilities

Developed program and system to allow compliance monitoring of the whole of the money transfer and currency exchange process. I was involved with the project from the scoping phase right through to its implementation phase and with the ongoing maintenance and integration of the new process.

Program/System Analyst 2005-2007

Responsibilities

Analysed and reviewed the performance of the currency exchange system. Identified and implemented changes that significantly improved the accuracy and speed of the system

Setup UAT servers, test plans and implementation strategies for projects.

Installed and tested money transfer programs at client and vendor sites. Undertook configuration change and control versioning. In addition, performed third level support globally 24/7.

Software Developer IT department 2001-2005

Responsibilities

Programming and support for critical applications including server support for key stakeholders including treasury team, finance team, marketing team and POS. Dotted line report to VP, support engineers, LAN, and other stakeholders.

Consulted & Advised on database support (SQL, DTS, SSIS, SSRS, SSAS, T-SQL, Store procedure, 2 - 3 Tier applications support) for various types of DB (Access, MySQL, DB2, AS400, SQL 7 – 10, SAP R3).

Achievements

Developed currency exchange software for financial sector using ActiveX, Dll, ASP, VB6, VBA, .net (VB,ASP) studio, HTML, java, C++, XML, C#. Currency exchange transactions provide over half of the company profit annually, e.g. In year 2010 it was worth around USD$5 billion.

Directed network development support (Active Directory, SMTP, TCP/IP, DNS, LAN administrator issue). Provided global 3rd level support for application analysis, monitoring and debug. Provided 1st & 2nd level support training, escalation setup and documentation.

Provided update and consolidation for CVS, visual source safe, Crystal Report, Rational Rose, PCAnywhere, Citrix, Windows RDP, Sunbelt, VMWare console (Workstation, ESX, GSX), FTP and Unisys connection.

Developed, deployed via intranet and supported geographical agency locator for call centres including in Latin America, Europe and Asia Pacific regions. It allowed 24/7 online agency search (around 44,5000 agencies). This significantly lifted customer service and improved call centre efficiency.

Developed documentation and guidelines and facilitated quarterly training for global operations. Support was provided to over 4000 employees throughout departments, call centres, end-users and stakeholders.

Coordinated a project which improved SLA’s and introduced electronic documents. This reduced POS costs by $8 million over 5 years.

Professional Development

•2001-2002 TAFE Ultimo Certificate II in Japanese

•TAFE Ultimo Associate Diploma of Business – Accounting

Interests

•Football NSW (soccer) License referee, Junior & Senior coach license FFA.

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