Mobile: 989-***-**** / Tel. (Res.): 022-********

E-Mail: adhaj1@r.postjobfree.com

MRUNALI KAPADI

OBJECTIVE Seeking a challenging position in operations\back office to utilize over 6 years’ experience in

banking.

CORE SKILLS BANKING SECTOR, OPERATION

Organized problem solving approach and time management skills Multitasking skills with ability to

meet deadlines

Following sales management, audit, compliance & other processes of the organization

-KYC Checker - Due diligence - Business Development

-Compliance Management - Process implementer - Process Enhancement

-Documentation - Monitoring Transaction -Customer query resolving

AWARDS Rated 1 & 2 in Performance Management of ICICI Bank Ltd.

Promoted in Performance Management System of ICICI Bank Ltd.

& Qualified on Individual level for Goa-Conclave for Best Performance.

RECOGNITION Received 10 Certificates on Regional level for month on month for Best performance

Played a stellar role in maintaining zero rejection while processing the account throughout the

year

WORK HISTORY Customer Support Team Paytm from Dec 2016 to Present

Working as part of escalation team, handling escalations Attending walk-in customers

and resolve their issues .

Also handling Digital query.

Handling fraud cases coordinating with legal team & police

Follow-up on pending cases and ensure to complete within time

Prepare MIS

SENIOR OFFICER, ICICI bank ltd from Feb 2010 to Dec 2014

KYC checking during account opening process as well as checking of documentation.

Monitoring the transaction of bulk amount and number of transaction.

To ensure timely processing of all cheques within the cut-off time.

Data entry of cheques in system, clearing of outward- inward cheques .

Maintaining cheque return register and other records. If required sending back to

Customer /Branch

Accepting transfer requests, RTGS, NEFT etc., from branches and ensuring the processing of

the same as per time lines.

Responsible for Acceptance and Payment of cash from Customers..

Responsible for proper maintaining CBR and other books of the branch, Responsible for

conducting MILAAP on a weekly basis. ( CM get together cum meeting at Branch )

Responsible to maintaining proper CHL.

Handling customer queries other services.

Leading, managing & monitoring the performance of team members to ensure efficiency

in banking operations and meeting of individual & group targets

Adhering to all company policies, procedures and business ethics codes while ensuring

that they are communicated and implemented within the team.

Ensure compliance with Banking rules, Regulations- & Procedures and Adherence to KYC

guidelines and clean note policy. Ensure outstanding rating in Audit.

Following sales management, audit, compliance & other processes of the organization

ACCOUNT ASSISTANT, Vijay Fire Vehicles And Sales

Handling and Maintaining Books of Bills.

Responsible for arrangement of business visits of business associates & guest.

Responsible for making Challenges, collections and Payments.

Responsible for Maintaining petty Cash and other office expenses and its records.

Handling and managing telephone calls and appointments.

ACCOUNT DEPARTMENT, Surana Hospital and Research Centre

Responsible for Back office job, accounts and operations job.

Responsible for patient’s admission process from initial point of admission till discharge.

Work closely with all Operational, Accounts and other teams and Utilize relationships to

ensure smooth functioning.

Maintaining data of all sorts for audit and other purposes.

Handling and resolving query

EDUCATION B.Com. Abhinav College, Mumbai University 2008

12th Abhinav College, Mumbai, Maharashtra State Board 2005

10th Abhinav Vidya Mandir School, Mumbai Maharashtra State Board 2003

CERTIFICATION IRDA: Insurance Regulatory Development Authority of India certified.

&

Diploma in Computer Application from Mumbai.

TRAINING

PERSONAL DETAILS DATE OF BIRTH: 8th January 1988

ADDRESS:

202/B, Om Mahavir Darshan Navghar Road

Bhayander (East) - 401105, Maharashtra

Page 2 Mrunali Kapadi

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