Office Customer

GAJALAKSHMI

No-***/*** *nd floor Kamarajapuram, Nungambakkam. Ch-600034

Tel: 843**-***** Email: **************@*****.***

Acting as a point of resolution for customers who have complaints. Using good judgement and initiative,

developing resolutions to complaints by telephone, adhering to the Barclays Group Complaint Handling Policy.

Following correct escalation procedures to Line Management and/or Customer Relations. Obtain and evaluate

all relevant information to handle inquiries and complaints. Direct requests and unresolved issues to the

designated resource. Record details of inquiries, comments and complaints and actions taken. Communicate

and co-ordinate with internal departments.

EXPERIENCE

MAY 2015 @ MTS

CUSTOMER CALL SERVICE

Processing new clients details

Monitoring customer details and accounts

Maintaining data and report

MAY 2016 - 2020

K NET SOLUTION PVT. LTD.

Maintaining office documents and datas.

Managing customer details and accounts

Provide report to team to handle customers

Collection report from customers vis calls.

EDUCATION

MAY 2016

M.B.A (FINANCIAL MANAGEMENT)

MADRAS UNIVERSITY

MAY 2014

B.COM (ACCOUNTING & FINANCE)

SHRI SHANKARLAL SUNDARBHA

SHASUN JAIN COLLEGE FOR WOMEN

MAY 2011 - HSC

Corporation Girls Higher Secondary School

SKILLS

MS Excel, Word, (all MS OFFICE) Having Updated System Knwledge

Oracle

ACTIVITIES

Excellent communication and interpersonal skills. Goal driven achiever with strong skills and detail

orientation Well rounded creative problem solver. Hard working and dedicated professional.

PERSNOL PROFILE

Name : N.Gajalakshmi

Fathers Name : Nagarajan

Date of Birth : 11-06-1993

Gender : Female

Marital Status : Single

LANGUAGES KNOWN: ENGLISH, TAMIL

Declaration: I hereby declare that all the information given above are true and correct to the best of

my knowledge and belief.

Yours Faithfully

N.GAJALAKSHMI

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