Sriram Sridharan

BLOCK-A-**, DOOR No. ***

SSM NAGAR HOUSING COMPLEX,

ALAPAKKAM, NEW PERUNGALATHUR,

CHENNAI- 600063, TAMILNADU

Contact No: 863-***-****,995-***-**** Email:adhaho@r.postjobfree.com

CAREER OBJECTIVE

Dedicated System Administrator with 7.5+yrs’ experience and proven success in deploying, evaluating and maintaining IT systems aimed at improving quality and efficiency. I would like to pursue a challenging career and strive hard to acquire knowledge and achieve higher grounds in the ever growing and innovative field of “Information Technology”.

My areas of expertise System Administration, Team lead and onsite technical support involving software and hardware.

TECHNICAL SKILLS

Operating System Windows Windows XP, 7,8,10 / Windows Server 2003 &2008,2012 R2,2016,2019.

Servers AD, DNS, DHCP, WSUS, WDS

Cloud Technology AWS, Azure

Mail Clients MS Office 2007/2010/2013/2016 & O365 & Ldap configuration

Others Knowledge in Computer networking, OSI and TCP/IP, Routing & Switching.

EDUCATIONAL DETAILS

BE[CSE] – Asan Memorial college of Engg & Technology, 2011 -60%

Diploma [EEE] – Arulmigu Thirupurasundari Amman Polytechnic College,2008 –64%

COURSERE NAME

Microsoft Certified Systems Engineer (MCSE)

Amazon web services solution architect (AWS)

Microsoft Azure (Azure)

WORK EXPERIENCE

Company Name: V tech Soft It Services

Designation: Team Leader (L2)

Aug 2017- Presently working

Roles & Responsibilities:

Providing L2 Support for windows

Team Handling, Managing server, Ticket handling and Providing the solution for Escalation Matrix

Configuring and Managing Windows Server 2003,2012R2,2016, AD, DNS, DHCP, WSUS, ANTIVIRUS SERVER.

Managing the WSUS Server and Patch Management on every month.

Manage and Updating Antivirus server & Maintain record on daily basis

Configuring AD and Managing the User profile across the Network

Create User accounts, Domain Joining, Profile, Sharing, Group Policy.

Working experience in domain Tree, domain Forest, Child domain, RODC & Sites and Services,

Managing file server creating and providing shared folder access & Disk quota for the users.

Providing mail client support 2010,2016 & O365.

Reset password & unlock Email ID from mail server.

Providing support for Skype, OneDrive, Teams.

Maintained 24/7 supported over telephone & remote for customer satisfaction.

Providing the technical leadership L1 and support for the operation, maintenance for process control systems.

Providing the Vendor support for Workstation, Laptop, Server and Networks.

Coordinating with the vendors and with company personnel to facilitate parts replacement.

To lead the team of 15 IT Support technician in Pan India Level.

Having Knowledge in VMware

Having Knowledge in Raid Concept.

Linux Support: -

Installation of Linux OS.

Package Management RPM &Yum.

Responsible for adding, Creating new users and Groups.

Remote administration of Linux user using SSH.

Having knowledge in DNS, DHCP & Apache.

Company Name: V3 Tech Serv.

Designation: Technical Support & Senior system Engineer.

Period: July 2012- July 2016

Roles & Responsibility:

Providing L1 and L2 support for Technical Support.

Overseeing 100 users and 30+ remote location in Pan India level.

Providing Support for Windows Operating System, Linux OS, Server& Networks.

Installation, configuration, management and maintained over Linux system.

Install & Configuring of Various Linux flavor such as Ubuntu and Centos.

Maintain and Troubleshooting the Workstation, Laptop, server and Network related issues.

configuring and testing computer hardware, networking software, and operating system software.

Maintain the windows server 2012R2, AD & Print server.

Managing AD and Creating configuring the AD users across the Network.

Troubleshooting the Windows Login & Domain Joining issue.

Installing and maintenance of antivirus software.

Maintained asset workstations including performing software installs, upgrades and security audits, performed.

Providing Support for Video Conference call and Bridge call.

Providing Task Leadership support for Pan India Level.

We are participated the Various Level of tasks in Pan India Level.

Ticket handling and troubleshooting the Technical related issues.

Company Name: Vai Kumar Contract (Kalpakam Atomic power plant)

Designation: Technical Support Engg

Period: July 2016- July 2017

Roles & Responsibility:

Analyze, diagnose and resolve complex desktop end user problems and suggest corrective solutions.

To diagnose and resolve software& hardware incidents, including operating systems (Windows & Mac) and across range of software applications.

Interact with vendor support contacts & resolve technical problems with desktop& Laptops.

Troubleshoot both hardware, software& network related issues provide quick resolutions to problem& finding the root causes of issues and take appropriate action to prevent from future occurrences.

Responsible for infrastructure standards which will include OS standards, system configuration, high availability and server virtualization offerings.

Ensuring security and upgrades are applied and kept up to date on desktops &laptops.

Additionally, involved in internal maintenance of all systems, networking and networking devices etc.

PERSONAL DETAILS

Name

Sriram’s

Languages

Tamil, English, Hindi

Father’s Name

Sridharan S

Date of Birth

25-06-1988

Sex

Male

Marital Status

Single

Age

32

Native Place

Sirkali

DECLARATION

I (Sriram) hereby declare that the above information given by me is true to best of my knowledge.

Your Sincerely.

Place: Chennai.

Date: (Sriram S)

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