Customer Service Representative

Ritzel B. Raguine +971-********* / (**) *******

******.**********@*****.*** Al Sarooj, Al Ain, UAE

Profile

I graduated as BS Tourism and have been working in Airline Industry as a Ticketing Agent for four years in Philippines and Two Years as a Travel Consultant in Abu Dhabi, UAE. I'm confident that I will be an asset to your company because of my experience and knowledge that I learned through out my career. It has been always my pleasure to serve customers/clients with providing them their needs and wants and especially their satisfaction. Experience

TRAVEL CONSULTANT, LUXURY TRAVEL; ABU DHABI, UAE — FEB 2018–PRESENT Duties and Responsibilities

• Process Visa’s.

• Process Airport to Airport Exit’s.

• Books Tickets for International and Domestic Flights using Amadeus and Portals

• Inputs Sales Reports and Statements in TRAACS system.

• Answers Telephone Calls and Emails.

• Assists customers on their query about flight details.

• Provides available time and dates, fares, seats and routes.

• Answers customer’s questions about flights.

• Respond to customers’ complaints and resolve their issues

• Gives flight restrictions and flight guidelines.

• Provides customer service satisfaction.

TICKETING AGENT, CEBU AIR INC. ;PASAY CITY PHILIPPINES — DEC 2012- JAN 2017 Duties and Responsibilities

• Books Tickets for Domestic and International Flights using Sky speed System.

• Assists customers on their query about flight details.

• Provides available time and dates, fares, seats and routes.

• Answers customer’s questions about flights.

• Respond to customers’ complaints and resolve their issues

• Handles cash sales collection.

• Process credit card and check payments

• Gives flight restrictions.

• Provides advices and flight guidelines.

• Provides customer service satisfaction.

CASHIER, SM DEPARTMENT STORE, SM MART INC. ; SM NORTH EDSA,QUEZON CITY, PHILIPPINES — NOV 2011-OCT 2012

Duties and Responsibilities

• Greet customers as they arrive at the store and provide them with information about products and/or services

• Take payment in exchange of items sold

• Bag, box and wrap purchased items

• Identify prices of goods using memory or scanner

• Enter transactions in the cash register and provide customers with the total bill

• Sort and count currency and coins

• Issue receipts and change to customers

• Count money at the end and beginning of each shift

• Process exchanges and refunds

• Process credit card and check payments

• Perform the duties of customer service representative when required

• Ensure management of daily cash accounts

• Resolve customer complaints in a proactive manner

• Keep the work area tidy and clean

Licenses

DRIVERS LICENSE

License Number: 2528251

Issuing Authority: ABU DHABI, UNITED ARAB EMIRATES Date of Issue: December 11, 2019

Date of Expiry: December 10, 2021

Skills

• Computer literate (MS Word, MS Excel, MS Power Point).

• Good Communication Skills.

• Good Customer Service.

• Able to handle stressful situation.

• Courteous manner and behavior.

• Decision Making and Multitasking.

• Able to work varied shifts and schedules including holidays, and some overtime.

• Excellent Adoptability to changing work environment. Education

2007-2011 Eastern Samar State University

Borongan, Eastern Samar

Bachelor of Science in Tourism (2007-2011)

Major in Travel and Tour Management

2003-2007 Taft National High School

Taft Eastern Samar

High School

1997-2003 Taft Central Elementary School

Taft Eastern Samar

Grade School

Personal Details

Date of Birth: December 2, 1990

Place of Birth: Taft Eastern Samar, Philippines

Civil Status: Single

Citizenship: Filipino

Gender: Female

Age: 29 yrs. Old

Character References

MR. SHABEER ALI

Business Development Manager

Luxury Travel

Abu Dhabi, UAE

Email: *******@*************.**

Contact #: 050******* / 055*******

MR. PAVAN POOJARI

Accountant

Luxury Travel

Abu Dhabi, UAE

Email: ****@*************.**

Contact #: 050*******

MR.FRANCIS BALAGOT

Lead Agent, Ticketing and Call Center Department

Cebu Pacific Air Inc.

Manila, Philippines

Email: Francis.Balagot@cebupacificair.com

Contact #: 092********

I hereby certify that the above information is true to the best of my knowledge” Ritzel Balagat Raguine

Applicant

Contact this candidate