PERSONAL DETAILS

SURNAME : Sereng

FIRST NAME : Thabo Andrew

RESIDENTIAL ADDRESS : 95 Matsie Street

Klipspruit

P.O Pimville

Soweto

1809

TEL NUMBER : 083-***-**** / 067-***-****

DATE OF BIRTH : 30 November 1984

IDENTITY NUMBER : 841**********

GENDER : Male

MARITAL STATUS : Single

NATIONALITY : South African

HOME LANGUAGE : Sesotho

OTHER LANGUAGE : English (Read, Speak, Write)

Zulu (Read, Speak, Write)

HEALTH : Excellent

Drivers License : Yes (Code 10)

EDUCATIONAL QUALIFICATION

LAST SCHOOL ATTENDED : Emshukantambo Secondary School HIGH STANDARD PASSED : Matric

SUBJECTS PASSED : S. Sotho

English

Afrikaans

Geography

History

Biology

YEAR : 2002

TERTIARY EDUCATIONAL

1. NAME OF INSTITUTION : Boston Collage

QUALIFICATION OBTAINED : Diploma Business Management MODULE : Business Management

Enterpreurship

Academic literacy

Computer literacy

YEAR COMPLETED : Current

2. NAME OF INSTITUTION : Dam Business Collage

QUALIFICATION OBTAINED : Diploma Travel and Tourism MODULE : Business Communication

Management

Office Administration

Computer literacy

Advertising

Marketing

Telephone Techniques

Customer Care

Business Law

Travel Law

Travel 1

Reservation

YEAR COMPLETED : 2003

3. NAME OF INSTITUTION : HAVATEC

QUALIFICATION OBTAINED : Call Centre Administration certificate SUBJECT PASSED : Inbound, Outbound, Computer literacy, Ms. Word, Ms. Excel, Ms. Access

YEAR COMPLETED : February 2004

WORK EXPERIENCE

Current Employment

Company : Engineering Council of South Africa (ECSA) Position : Registration Officer

Duties : Vetting of New Applications by checking if all the documentation required for registration are submitted and signed by both applicant and supervisor or mentor Processing of Applications to deferent stage of registration. Assist clients with application process complaints. Co-ordinate committee meetings, do travel arrangements for Committee members who will be attending

committee meetings. Drafting minutes and agendas for Committee meetings. Provide secretariat support to ECSA committees, Customer Service. Verification and Data Capturing of Customers Information on the

CRM system, Email Query Handling, Customer Education on ECSA registration processes and Procedure.

Registration of Professional Engineers, Lift Inspectors, lifting Machinery Inspectors, professional Certificated Engineers, Fire Protection System Practitioners. Prepare Registration Files and Related Documents for

Circulation to committee members during the committee meeting. Arrange and coordinate applicants Interviews. Send applications for assessment to panel of assessors. Providing Registration Certificates to registered members, Draft refusal, registration and more information letters. Year : 09 April 2015 to date

Previous Employment

Company : On Digital Media (StarSat)

Position : Customer Service Consultant

Duties : Assist clients with their complaints, Assist clients with billing Queries. Do change of ownership on accounts for

Subscribers. Retaining old customer that cancelled their Subscriptions. Voucher activation to connect the decoder. Assist customers with technical problem troubleshooting, Handle Inbound and Outbound Calls. Verification and Data Capturing of Customers Information, Email Query Handling. SMS Query handling. Sales of new decoders.

Year : 06 September 2011 till 08 April 2015

Company : MTN Banking (Division of Standard Bank)

Position : Call Centre Agent

Duties : In Bound and Outbound Calls, Handling queries, ATM queries, FICA updates, Complaints to management, Limit change, Statement request, Fraud report, Polar bearingCustomer education, Damage and lost cards,

Account number change, Pin reset

Promotions, Data Capturing

Year : 12 September 2006 till 8 August 2007

Reason to Leave : Promotion (Internal Position)

Company : MTN Mobile Money SA Pty Ltd

Position : FICA Consultant

Duties : Handle FICA queries. Activation of new accounts, Limit increase on accounts. Sporting of fraudulent ID, Filling of customer’s applications and FICA documentations. Follow ups with Banks on risk management processes on accounts. Updating confidential Document related to FICA processes, Year : August 2007 till 30 November 2008

Reason to Leave : Retrenched

Company : Silica Financial Administration Solutions Pty Ltd Position : FICA Administration

Duties : Data Capturing and administration of FICA documentations. Account Compliancy Update, Checking FICA documentation. Splitting Documentation to document folder. Sporting of fraudulent documentation. Verification of new applications. Year : 6 April till 30 June 2009

Reason to Leave : Contract Ended (Short Term Contract) CONTACT PERSON : Francies Buskes

POSITION : Compliance Administrator (SILICA)

CONTACT NUMBERS : (011-***-****

Company : MTN Mobile Money SA Pty Ltd

Position : Sales Support Consultant and FICA Administration Duties : Activation of mobile money accounts. Limit increase on the Bank account. Sporting of fraudulent ID for Fica. Filling of New accounts documentation. Follow Ups with Banks on fraudulent opened accounts. Communicating with

account holders to update FICA documentation. Assist in sporting money laundering activities done on the accounts Assist Field Agent with activating accounts, Data

Capturing of customers information on the CRM system Year : 01 March 2010 till 28 February 2011

Reason to Leave : Contact Ended (Long Term Contract) REFERENCE

CONTACT PERSON : Mr Daniel Mokwele

POSITION : Assistance Manager Registration

CONTACT NUMBER : 079******* / 011-***-****

adhafz@r.postjobfree.com

CONTACT PERSON : Refiloe Monyane

POSITION : Team Leader (MTN-Banking)

CONTACT NUMBER : 083-***-****

CONTACT PERSON : Miss Netshongolwe, Adelaide A

POSITION : Team Leader (FICA Department)

Mobile Money Pty Ltd SA

CONTACT NUMBER : 083-***-****

adhafz@r.postjobfree.com

CONTACT PERSON : Mr Moeketsi Ncongwane

POSITION : Supervisor (On Digital Media)

CONTACT NUMBER : (011-***-**** or 072-***-****

CONTACT PERSON : Paseka Dimond

POSITION : Supervisor ( On Digital Media)

CONTACT NUMBER : (011-***-**** or 079-***-****

adhafz@r.postjobfree.com

Skills Obtained

1. Communication Skills (verbal and non-verbal and written) 2. Administration Skills

3. Telephone Handling Skills

4. Customer Service Skills

5. Computer Skills ( Excel, Access, Outlook, Word, Email and Power Point ) 6. Time Management Skills

7. Office management Skills

8. Filling Skills

9. Pressure Handling Skills

10. Sales Skills

11. Retentions Skills

12. Deadline orientated

13. Decision Making Skills

14. Interpersonal Skills

15. Data Capturing Skills

16. Stress Management Skills

17. Secretarial Skill

18. Technical Skill

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