Curriculum Vitae

Name: Ismena Walczak

Date of Birth: 02-09-1990

Address: Cork City Centre, Ireland

Email: adhafr@r.postjobfree.com Phone:. +353 / 089-***-****

Skype: Ismena.Walczak

Marital status: single

Education & Qualifications:

2009-2014 Public Administration with elements of Marketing,

Public College, in Walbrzych, Poland

Main area of study:

•Business Management •Budgeting

•Business Strategy/Marketing •Financial Management

•Time Management •Law & Ethics

•Book-keeping and Accounts

During my studies, on 3rd year – was awarded to work 6 months as trainee in Advertising and Marketing department of Online TV www.walbrzyszek.pl - I was responsible for:

*Social Media content posting /editing – in assistance of Public Relations Team

*Data Entry /Admin – working with:

-SAP (expense reports preparation and sending for approval to Accounts Payable Team)

-Excel (appointments schedule and calendar management for Public Relations Manager.

Unfortunately – did not graduate, because relocated to Ireland and did not complete final test.

Work experience:

Sep 2020 – Now Freelancer, Home Office,

Mainly Copywriter and Content writter

full time (from 60 hours to 70 hours weekly),

+ 2 hours daily online YouTube training, newsletters and blogs reading,

+ workshops, meetings, trainings via Zoom, Skype or Discord

After I did (few weeks lasting – end of 2019th) online research on topic I was curious about since I was in College 10 years ago – “Freelance - possible career paths”.

I did watched many Writing lectures, have spent hours via watching YouTube Influencers, reading guides and tutorials. – it lead me to keywords (I needed to know) to research web – to find right articles, blog posts and ebooks about online Writing.

I did signed up to many influentcers email sub, found where I can submit my articles and since then I did Copywriting and Content Writing.

At the moment I am having about 70 freelancing accounts – all related to fields I wanted to try to work on.

(Windows 10 + Android 11 + IOS 7)

March 2020 – Now User Interface (UI) and websites testing

screen recording and speaking about how I am experiencing given me to review UI or website, by completing tasks provided by Company or Client, writing reports related to my – so USER experience on tested software and it’s features.

After I had more than 3 projects to work on I needed to research for the best for me organizing Apps – as I choose to use Android – as my favourite software whenever I can.

My favourite are Android Apps are compatible with Windows 10 and my iPad– so I can have a instant copy of my:

time management, social media management, tasks organization, portfolio editing, website creation, memory storage, writing and editing tools, gadgets and devices – for quality, stats, accounting, learning and time saving purposes on laptop, tablet and smartphone and iPad at the same time.

April 2020 – Now Transcriptions English (US) and Polish

+ Artificial Intelligence Trainer Projects:

Neevo– Artificial Intelligence improvement (writing, coding and tagging)

*Polish speech and writing, reading improvement

*English (Australian) Call Centre Customer Service chat bot Improvement

*Image categorisation

*Restaurant orders and websearch about features of places where food is served

OneForma – AI Transcription Project (writing, tagging) English (US), Polish

*Internet Judging – AI’s voice and speech scoring – English (US) + Polish

YouTube – making subtitles for blogs, debates and documentary movies

LionBridge – English (US) Data Collection

TranscribeMe (writing, coding / tagging)

MabMedia – Transcription in Polish language (writing, tagging, QA)

*Documentary movies, vlogs, interviews, news etc.

(need to cut audio and add subtitles following Transcription Guide)

May 2019 – Sep 2019 Marriot International, Sales Support, Cork City Centre, full time,

• Selling products and services using solid arguments to prospective customers

• Performing cost-benefit analyses of existing and potential customers

• Maintaining positive business relationships to ensure future sales

Aug 2018 – Feb 2019 Capita Customer Solutions, Credit Control for Electric Ireland,

Little Island, Cork, full time,

•Maintain accurate records of loans, analyse the effectiveness of the company’s credit control system and implement changes to improve profitability and reduce bad debts

•Ensure customers pay on time and chase any overdue invoices

•Improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal procedures if necessary

Jan 2017- Dec 2017 Phone Doctor, Fermoy, Patrick Street, Tech Support, part time,

My responsibilities included:

Fixing, upgrading and trading software and hardware

Assisting in hardware repair of all kinds of Smart Phones (especially Apple products), Laptops etc.

Diagnosing and providing a path to resolving inquiries

Coordinating sales promotions and providing sales targets

Managing weekly and daily inventories

Sep 2015 - Jan 2016 Apple Finance, Cork, Global Finance Support Centre Specialist, full time, short term contract, responsibilities:

Reporting/escalating issues through the appropriate channels

Reporting issues, as well as policy, procedure, system access, and tool usage questions.

Effectively communicating information with team members, internal customers, and vendors

Handling questions via email and addressing vendor setup, tax and banking forms, and payment related nosing and providing a path to resolving inquiries

Proactively identifying ways to avoid recurrence of issues by suggesting process improvements

Interfacing with local team management and internal and external partners

Multitasking through multiple systems while troubleshooting with customers

Accurately logging all interactions via Apple’s CRM system

Achieving call centre metrics including average handle time, availability as well as schedule adherence and conformance

Additional responsibility as business needs dictate

May 2015 - September 2015 Globe-Tech, Cork, Data Administration Assistant

(Polish / English Speaking), short term contract;

My primary responsibility was to focus on the international aspects of Siri (virtual personal assistant developed by Apple Inc) and Dictation. Worked to improve Siri's ability to accurately transcribe user speech.

responsibilities:

•Data transcription of audio files, and grading the responses of Siri. Attention to detail and commitment to quality

•The ability to work independently and follow precise conventions

•Strong grasp of spelling and grammar and to have cultural awareness

Nov 2014 - May 2015 HCL Technologies Limited, Cork, as Customer Care Agent,

full time, responsibilities:

•Respond to customer inquiries.

•Generate customer interest in the services or products offered by the company.

•Provide personalized customer service by responding to the needs of the customers.

•Manage and update customer databases with the status of each customer.

•Coordinate with the dispatch team to send products or provide services on time to customers.

•Provide customers with brochures and information packages on products or services

•Build customer loyalty by follow-up of customer calls.

•Evaluate problems of the customers and provide logical lasting solutions.

•Manage filing, mailing, correspondence and other management tasks.

May 2009- Dec 2014 ZEPTER International Poland, as Manager office/administrative position and telesales leader, Walbrzych, Poland, full time + sales bonus, responsibilities:

•Setting and meeting performance targets for speed, efficiency, sales and quality;

•Advises present or prospective customers by answering incoming calls on a rotating basis;

•operating telephone equipment, automatic dialling systems, and other telecommunications

technologies.

•Influences customers to buy or retain product or service by following a prepared script to give

product reference information.

•Documents transactions by completing forms and record logs.

•Maintains database by entering, verifying, and backing up data.

•Keeps equipment operational by following manufacturer's instructions and established

procedures; notifying team leader of needed repairs.

•Maintains operations by following policies and procedures; reporting needed changes.

•Maintains quality service by following organization standards.

•Maintains technical knowledge by attending educational workshops; reviewing publications.

•Contributes to team effort by accomplishing related results as needed.,

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