Resume

Parvin Shirolkar.

Email: adhaep@r.postjobfree.com

Phone: 913-***-****.

Summary:

Human resource professional with over 5 years of experience in payroll processing, accounting recruiting, consulting, customer relationship and over all organizational development. Excellent in written & verbal communication skills & highly efficient in fast paced and challenging work environment. Possess a two years post-graduation diploma in Business Administration (Human Resource).

Carrier Objective:

To pursue a career that gives scope to apply my knowledge and skills acquired during my course and work experiences and provide me with ample of opportunities to grow along with the organization.

Professional Experience:

1)Company: Concentrix. Olathe, Kansas, USA.

Designation: Customer Support Associate.

Period: May - 2018 to Jan 2019

Overview: Concentrix is the world leader in customer experience outsourcing with over 140 plus locations in 33 countries.

Responsibilities: Currently working as a customer support associate for one of the leading Midwest energy company, where responsibilities include,

Manage large amount of inbound calls in a timely manner.

Identify member needs, clarify information, research issues and provide solutions using available systems.

Identify and escalate issues to supervisors/management staff.

Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer

Maintain detailed records of contacts.

Follow up member calls where necessary.

Recognize, document and alert the management team of trends of member calls.

Other duties as assigned.

2)Company: Proactive Education, Pune, India

Designation: Academic Consultant.

Period: Mar - 2012 to Feb - 2013 (12 Months)

Overview: Proactive Education is engaged in providing distance learning education programs to students and working professionals.

Responsibilities: Worked as an academic consultant in Proactive Education where responsibilities include,

Helping in organizing and handling the recruitment process.

Academic advisor for residential, international students and working professionals.

Planning, developing, coordinating and implementing curriculum plans.

Conducting and organizing group seminars for students.

Building tie ups with educational institutions for distance learning programs.

Conducting workshops and conferences to promote higher education for working professionals.

Keeping records of admissions and payments.

3)Company: Vishwa Darshan Cable Network, Chiplun, India.

Designation: Hr Admin

Period: June - 2007 to Dec - 2010 (42 Months)

Overview: Vishwa Darshan cable network provider is engaged in providing home TV cable service to over 4000 customers. The company promotes various national and international channels, including local news channel as well as customers advertisements.

Job Responsibilities: Worked as an Hr Admin at Vishwa Darshan Cable Network where the job responsibilities include a combination of HR and admin related tasks.

Responsible for fielding inbound and outbound calls for over 4000 customers.

Maintaining highest level of customer service & satisfaction

Managing payments and resolving customer service related issues

Coordinating with technicians to complete work order requests.

Managing relationships with distribution channels.

Managing inventory and ordering equipment and materials from the vendors and agencies

Managing customer advertisements on cable TV.

Arranging technician training as needed.

Hiring technicians and managing their payroll, leaves and other accounts.

Maintaining book of accounts.

Resolve accounting discrepancies

4)Company: WEMBLEY group of Companies, Cape Town, South Africa.

Designation: Assistant Accountant

Period: May - 2000 to April - 2001 (12 Months)

Job Responsibilities: Worked as an Assistant Accountant at WEMBLEY group of Companies where responsibilities include,

Keeping records of all the sales transactions.

Bank Reconciliation Statements.

Monitor and review accounting and related reports for accuracy and completeness.

Resolving accounting discrepancies.

Follow up payment and process outstanding accounts receivable invoices.

Interact with internal and external auditors in completing audits.

Coordinating with Finance teams.

Other duties as assigned.

Academic Qualifications:

Degree / Qualification

University

Year

PGDBA –HR ( 2 Yrs)

MIT – Pune (India)

Apr 2009

Diploma in Business Management (1 Yr)

IMC Mumbai (India)

Aug 2004

Bachelor of Commerce (3 Yrs)

Mumbai University (India)

Oct 2003

Other Activities:

Completed certificate course in Management of Information Systems.

Received several awards and certificates in sports and cultural events.

Strengths:

Good analytical skills, creative, confident, determination, positive attitude towards challenging work.

A quick learner and can easily adapt to any role or any situation.

Hobbies:

Traveling, watching movies, net surfing, cooking, playing badminton, adventurous sports.

Contact this candidate