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Manager Customer Service

Bartlesville, OK
October 25, 2020

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Cody Barnes

Address: *** * **** ************, ** 74003

Cell: 918-***-****



Over 10 years of successful customer service experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for being “detail oriented and always on objective.” A proven and verifiable record for:

•Thinking outside the box, analyze, and seek out the best possible solution to a problem

•Self-motivated and able to work at an optimal level with a team or alone.

•Reliability, ownership, focus, and drive

Professional Experience


Obtain and maintain state license by preparing for, taking, and passing state examinations; and attend required continuing education classes

Providing customer service activities related to assigned claims by processing claims in a timely manner; and communicating verbally and in writing

Demonstrating up-to-date expertise in Workers' Compensation Claims Management area and apply this to the development, execution, and improvement of action plans

Managing monetary aspects of assigned claims by establishing appropriate reserves and authorizing payment

Following good faith claims practices by maintaining coding and claim documentation; filing state forms in a timely and complete manner; and issuing timely indemnity, medical, or other payment

Processing workers' compensation cases involving minor injuries by interviewing store witnesses; conducting recorded interviews with injured associates; securing evidence; reviewing relevant laws; interpreting medical reports; determining compensability; utilizing appropriate business writing techniques in documenting and indexing case information; engaging in limited negotiation; and determining whether payment is warranted within the authorized limit


•Producing, refining, and achieving yearly company and personal goals and reviewing with supervisor quarterly to assure achievement

•Project assistance that produced a successful marketer changeover of a total of 238 sites in a single night

•Project assistance to assure that all (1400) 60B Fortigate devices were successfully replaced in the field

•Subject Matter Backup for Broadband network, training for Subject Matter Expert

•Network troubleshooting for sites including dispatch and proactive monitoring of the sites network

•Extranet troubleshooting for intranet websites

•Customer supply management providing allocation, troubleshooting unable to load issues, and reaching out to supply analysts when necessary

•Accounting support for the credit card processing that takes place over the network

•Utilizing Remedy/Salesforce help manuals while also maintaining several helpdesk windows at once

•Monitoring, working, and closing Remedy/Salesforce tickets

•Staying up to date on the newest issues and processes provided by management


•Maintain the highest possible level of professionalism at all times

•Build relationships with clients and win their trust in becoming their trusted advisor

•Consistently maintain monthly new business premium of 20,000 or more

•Continue my Insurance knowledge of all lines of business including but not limited to P&C, Life/Health, and Commercial.

•Be able to service all policies and clients in existing book of business

•Consistently book appointments for our weekly financial advisor

Night Manager/Posting Agent Dowell Bail Bonds OKC, OK 2008-2013

•Approve new responsible clients/indemnitors and generate the lowest company risk possible

•Post bail ranging from $1,000-$100,000 and assisting with any further measures to ensure that a client is released from a detention center in a timely manner

•Explain all rules that a client shall follow while on bond and what financial obligations an indemnitor is legally required to uphold

•Surrender any client to a detention center who fails to keep accounts receivable current, appear at scheduled court dates, or abide by all rules set forth in a client agreement

•Research and answer any questions that a client may have pertaining to upcoming/past court dates, accounts receivable, past/current warrants, etc.

•Create Weekly/Monthly reports for an Insurance Company that states our newly written bonds, discharged bonds, as well as our current outstanding liabilities (I was responsible for the main office and all ten agents located throughout Oklahoma)

•Manage and maintain a filing system and all data entry that pertains to those records which the office is required to keep on site and available for inspection for a mandatory 3 years by the Oklahoma Insurance Department

•Manage and maintain an inventory for Power of Attorney (receive and distribute)


Tri County Technology Center – Bartlesville – 09/15 -12/15

Phillips 66 Academy – PSE Helpdesk

References and Supporting Documentation Furnished Upon Request

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