Customer Service Medical
Resume:
CONTACT
adha4y@r.postjobfree.com
www.linkedin.com/in/R-Whitty
EDUCATION
Dixie State University
Aug 2013-May2014
ST. George, UT
Green Valley High School
Aug 2009-Jun 2013
High School Diploma
Henderson, NV
SKILLS
Advanced PC Literacy
Ability to prioritize and execute
Verbal, written communication skills
Advanced Excel Skills
Microsoft Office Suite
Microsoft Project
Power Point
Smart Sheets
RONISHA WHITTY
CHANGE MANAGEMENT SENIOR ASSOCIATE
CAREER OBJECTIVE
Seeking a challenging, growth-oriented position in an expanding
organization where my administrative, customer service, medical and
telecommunications experience may be utilized.
PROFESSIONAL EXPERIENCE
Credit One Bank Change Management –Senior Associate
Las Vegas April 2019 Current
●Researches and completes impact assessment to change initiation including impacts to human capital, systems, processes & regulatory considerations
●Analyzes issues and changes with the end goal of determining opportunities to improve processes by putting controls in place.
●Creates Use cases for UAT
●Project Testing
●Confirms details of BRQ with bPMO and IT
●Complete change management assessments
●Increase awareness of various change initiatives and drive business results
●Manage in-house changes and issues by including stakeholders ensuring they are ready to adopt the coming changes.
Credit One Bank Workforce Analyst I
Las Vegas July2018 April-2019
●Regularly complete, review and obtain approval for work orders, vendor access forms and roster changes
●Real time management of department goals including; Global ASA, Staffing Compliance and Forced Disconnects
●Supports the Customer Service leadership team by providing insight and analysis of 3rd party agency call handling effectiveness.
●Effectively document ad-hoc changes to volume allocation including but not limited to Impact Logs, CMS reporting, DR / BCP, and Forecast Allocation.
Credit One Bank Customer Service Vendor Support Rep
Las Vegas Feb2017 July-2018
●Required to handle all CS Call Types including Escalated.
●Analyze account holder questions and ensure the bank is providing clear and concise answers whenever possible.
●Research Cardholder records when necessary to resolve all outstanding issues.
●Support Outsource Agencies by telephone, email and by processing Online Research Requests (ORR’s).
Contact this candidate